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Program Director for Veteran Services Outreach and Engagement

Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Program Director for Veteran Services Outreach and Engagement

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday – Friday; 8:00 am – 5:00 pm, with domestic travel, nights, weekends, and non-traditional hours as necessary to complete job responsibilities.

Hours per week:


FLSA Status:



Student Affairs


Dean of Students (Adm)

Work Location:


Salary Range:

$52,361 - $64,424

Primary Purpose of Department:

The mission of the Veteran Services Office is to continue the institution’s founding purpose of serving North Carolina’s military affiliated students. We accomplish this by facilitating educational opportunities while consistently providing outstanding customer service. By continually striving for the success of our students, we help enrich their lives while building a strong sense of community among Charlotte students.

Primary Purpose of Position:

The Program Director for Outreach and Engagement is the first point of contact for military-affiliated students seeking enrollment at UNC Charlotte. Responsible for assisting in the recruitment of prospective military affiliated students, the Program Director helps prospective students navigate the complex Veteran Affairs education benefits and the UNC Charlotte administrative and admissions process. The Program Director will plan, implement and administer programs and initiatives designed to target, recruit and enroll new students.

Summary of Position Responsibilities:

  • Participates in selected on-campus and off-campus recruitment and enrollment activities including, but not limited to: information sessions; education fairs; one on one meetings; university Admissions recruiting efforts; and various academic departments.
  • Manages inquiries to achieve prompt contact and meet established performance goals.
  • Utilizes university and Veteran Affairs approved recruitment policies and formats, and becomes knowledgeable about Veteran Services Office programs and processes.
  • Demonstrates functional knowledge of admissions guidelines, military and veteran benefits requirements, and university tracking and management programs.
  • Participates in educational fairs, career development fairs, information sessions, and other selected events at military installations, community colleges, and Veteran Service Organizations, etc..
  • Achieves delineated recruitment goals.
  • Provides exceptional customer service and create an inclusive and positive experience for all prospective students
  • Assists VSO staff as needed for benefits administration, special projects, student centered events, and community focused events.

Minimum Education/Experience:

  • Bachelors degree from an accredited institution.
  • Minimum of two years experience working directly with military affiliated students in higher education or comparable non-profit organization.
  • Demonstrated experience creating, advancing, or enhancing programs, services, and organization climate for military affiliated students.
  • Excellent communication skills both verbal and written
  • Willingness to travel domestically and work non-traditional hours as needed, a valid driver’s license is required.

Preferred Education, Knowledge, Skills and Experience:

  • Recruitment experience, higher education recruiting preferred
  • Military experience
  • Sales experience
  • High level listening aptitude and ability to articulate ideas and achieve common ground
  • Google Suite, Microsoft Office Suite experience
  • Detail oriented

Necessary Certifications/Licenses:

  • A valid driver’s license is required

Special Notes to Applicants:

Posting Open Date:


Posting Close Date:


Open Until Filled:


Proposed Hire Date:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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