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ESOL Career Development Counselor (In person/Daytime)

Holyoke Community College
Holyoke, MA, MA

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Administrative Jobs
Student Affairs, Career Services
Employment Type
Full Time
Institution Type
Community College

Job Details

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Provide educational and career counseling and case management services to ESOL students in grant-funded, non-credit programs. Support student persistence and achievement of goals, and collaborate with instructors in accordance with ESOL advising curriculum to provide classroom workshops aligned with student needs. Collaborate with assigned case managers, partner agency staff, and other support networks. Support students with development of basic technology skills and troubleshooting, enabling participation in class.

Career Development Counselor should be available at the time classes meet:

Daytime position (days/times TBD)Team meetings Wednesdays 4-5:30 (by Zoom).

Approaches students through asset-focused lens, noticing the strengths they bring to the program and building on those strengths. Develops strong relationships, trust, and proactive communication with all students on case-load. Supports students in achieving strong engagement in class, attendance, and persistence over time through regular follow-up, needs assessment and connection to resources, and communication of program expectations.Works closely with partner-agency staff to ensure consistently supportive services for students, and connect to employment and other community needs. Provides one-on-one career assessment, development, planning, and career advising services to a diverse population at off-campus adult learning centers.Conducts workshops and group advising on career exploration, goal setting, job search, and other career-related topics as needed.Collaborates effectively with other career development counselors, ESOL instructors, and other program staff to provide an integrated teaching and advising services to assist adult learners in identifying, planning for, and attaining career and educational goals.Works with participants to develop a career plan with pathways to future advancement.Uses industry career maps and career pathways into select high-growth industry sectors in providing career services that include using computerized and print resources for exploring careers, identifying relevant training programs, preparing program applications, and seeking financial assistance.Collaborates with One-Stop Career Center to promote career-related workshops.Makes referrals to appropriate agencies (educational, training, employment, etc.)Maintains walk-in resource materials for students and community members.Compiles and analyzes appropriate student/community member data for reporting and assessment purposes by Holyoke Community College, Springfield Technical Community College, and our partners.
  • Collects student outcome information related to Department of Elementary and Secondary Education Adult Basic Education guidelines, including follow-up data post-exit.
  • Provides basic technology trouble-shooting and support to students: use of chromebooks, Zoom, Canvas, HCC email, and class tools (i.e. online textbook supplements).
  • If possible, provides support in Haitian Creole, Spanish, Portuguese or another language spoken by students.
  • Collaborates with ESOL instructors, other job placement/career development counselors, and program directors as part of a creative team, finding opportunities for further development and continuous improvement of programs.
  • Performs other duties as assigned.

  • Bachelor’s degree in Counseling, Education, Human Resources, or closely related field, or an equivalent combination of education, training, and experience; excellent interpersonal skills;
  • Excellent interpersonal skills; proficiency in Microsoft Word and Excel;
  • Good verbal and written communication skills;
  • Experienced team player with the ability to also work independently;
  • Knowledge of the basic work skills required by employers;
  • Understanding of the barriers faced by low income populations, immigrants and refugees, and adult language learners;
  • Ability to work effectively and flexibly with a diverse faculty, staff, and student body;
  • Ability to deliver services and instruction in online, hybrid, and in-person formats.
  • EQUIVALENCY STATEMENT: Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

    • Bilingual in English and another language spoken by our students;
    • Haitian Creole strongly preferred. (Other language competencies include Spanish or Portuguese.)
    • Master’s degree in related discipline;
    • Demonstrated outcomes in program recruitment and/or job placement;
    • TESOL experience or certification. TABE CLAS-E or BEST Plus certified.

    Part-Time, MCCC Unit position

    Compensation: $32.00/hour; no benefits
    Hours: 18.5 hours/week. Short-term April - June position, with possible extension into 2024-2025 academic year.
    Funding Source: Grant

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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