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Jr. Helpdesk Administrator

Employer
Reading Area Community College
Location
Reading, PA

View more

Employment Type
Full Time
Institution Type
Community College

Job Details

Application Instructions

Send a cover letter, resume, and three (3) professional references, to resumes@racc.edu

Please indicate the job code PT-IT-JHA in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

A background check is not required for this position.


Job Details Title:Jr. Helpdesk AdministratorAnnounce date:04/05/2024Apply by date:Open Until FilledApplication status:Accepting ApplicationsPosition type: Part-time Salary:$16.00 per hour

Working Hours:

Specific work hours to be agreed upon by the supervisor and employee before the onset of employment.

Summary:

The Jr. Helpdesk Admin is responsible for providing technical and non-technical support for Faculty, Staff, and Students. Demonstrate knowledge and experience using past and current versions of Microsoft Windows operating systems and Microsoft Office.The Jr. Helpdesk Admin reports directly to the Systems Administrator & Helpdesk Manager and assists with technical and non-technical issues in all campus locations.

Essential Duties and Responsibilities:

Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software. Must possess the ability to work independently to resolve user problems. A professional and courteous demeanor required at all times. Jr. Helpdesk Admin must exhibit tact and diplomacy in all interactions with RACC staff, faculty, and students.

  • Assist faculty, staff, and students with any technical related issues
  • Configure, assemble and install workstations and/or peripheral equipment
  • Unlock and reset of faculty, staff, and student account password
  • Install software, patches, upgrades, and maintenance of operating systems
  • Perform daily lab status survey and complete all necessary documentation
  • Monitoring and completing tickets assigned
  • Other tasks and responsibilities as needed and assigned.
Qualifications:

To perform the Jr. Helpdesk Admin job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High School diploma or GED required. Associate's Degree in Information Technology or related field or technology certification is preferred. One year of relevant experience working with computers, peripherals, and office equipment is preferred. Bilingual speaking Spanish/English preferred.

Other Skills and Abilities:

Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software. Must possess the ability to work independently to resolve user problems. A professional and courteous demeanor at all times. Exhibit tact and diplomacy when interacting with RACC staff, faculty, and students.

Computer Skills:

To perform this job successfully, an individual must have knowledge and experience with computer and networking systems. Proven ability to troubleshoot hardware and software problems. Demonstrate knowledge and expertise using past and current versions of Microsoft Windows operating systems and Microsoft Office and email applications

Communication Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Mathematical Skills:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit, and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.

Organization

Working at Reading Area Community College

Reading Area Community College (RACC) is a mid-size comprehensive community college located in historic Berks County, Pennsylvania in the City of Reading.  The College serves not only Berks County but draws students from the surrounding area.  Located less than 60 miles from Philadelphia and 50 miles from Harrisburg, Reading and its suburbs offers a quality-of-life, as well as access to major cultural, urban environments.               

The institution is committed to a philosophy of student success with an experienced, dedicated faculty and staff.  The academic portfolio includes 40-plus programs ranging from liberal arts to engineering, as well as a unique center devoted to cutting edge technologies supporting local businesses and industries.  The College has incorporated a strong commitment to technology and is adding each year to its online course offerings as well as blended, hybrid courses enabling the community year round access to quality education.  The College is also designated the only Hispanic Serving Institution (HSI) in Pennsylvania.

The College is looking to attract individuals who are interested in helping Reading Area Community College continue its evolution as a standard for opportunity, excellence, and hope for students. RACC is devoted to enabling students to fulfill their academic goals.   We particularly welcome applications from energetic, enthusiastic individuals who wish to be a part of a growing, thriving community college and who share this commitment.

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