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Director of Community Standards & Wellbeing

Holyoke Community College
Holyoke, MA, MA

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Community College

Job Details

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Reporting to the AVP of Student Affairs, the Director of Community Standards and Wellbeing assumes primary leadership across campus for creating, managing, and delivering educational programming related to student wellbeing, including educating the campus community around student behavioral concerns stemming from mental health challenges, trauma, issues of structural racism or inequity. This position will have direct oversight and responsibility for the student conduct and judicial process, will oversee the partnership with the Center for Human Development and the partnership with the JED Foundation, will chair the CARE Team and the Mental Health Task Force, will oversee the DHE Mental Health Grant and subsequent grants in this area, and will partner deeply with departments such as Campus Police, Office for Students with Disabilities & Deaf Services, Student Life, and the Office of People, Culture, and Equity. This position will contribute to Strategic Plan metrics related to course completion and retention.

  • Manages student and organizational conduct cases including formal hearings, administrative resolutions and mediations; Recommends and imposes sanctions designed to foster student learning and development in accordance with the college’s disciplinary process.
  • Uses Maxient to document, track and maintain reports of all Code of Conduct allegations and violations, active disciplinary cases and sanctions.
  • Chairs the college’s Concerns Assessment, Referral & Education (CARE) Team; utilize Maxient to manage CARE team cases and follow-up.
  • In collaboration with the Office for Students with Disabilities & Deaf Services, the Campus Police Department and the Center for Human Development (CHD), develops and delivers educational programming to address current trends in behaviors of concern and best practices to support students; facilitates dialogue within the campus community.
  • Serves as the lead in the training, advisement, and education of students, faculty, staff and administrators regarding students rights and responsibilities, the Student Code of Conduct, and other community standards.
  • Collaborate with the Department of Student Life and The Center for Human Development to provide educational programming to the campus community designed to improve students’ holistic wellness.
  • Conducts regular equity audits related to the student conduct process, policies, procedures, and sanctions; recommends improvements based on audit results.
  • Annually review and update the Student Handbook, Student Code of Conduct, and web resources supporting the work of Student Affairs.
  • Interacts collaboratively with on campus staff and programs as well as with off-campus groups involved in student wellbeing.
  • Contributes to a positive office environment and student-centered approach; Performs administrative tasks in support of the department.
  • Creates and inclusive and supportive connection to all students; actively supports diversity, equity, and inclusion.
  • Periodically works evenings and weekends to participate in college activities.
  • Other duties as assigned
  • EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

    • Master’s degree in Social Work, Education, Counseling, Psychology, or closely related field;
    • Three (3) years experience working in higher education and/or training that includes student affairs, residence life, advising, counseling, or student engagement;
    • Knowledge of student development theory and familiarity with current practices and legal affairs related to student judicial affairs;
    • Critical Thinking, Relationship Building, Organizational and problem-solving skills;
    • Ability to work effectively with a diverse population.
    • Experience in judicial affairs or mediation;
    • Training in trauma-informed approaches, Motivational Interviewing, Mental Health First Aid, and Emotional CPR;
    • Demonstrated ability to listen effectively and communicate clearly;
    • Demonstrated experience in building a climate that elevates equity, diversity and inclusion;
    • Experience working in a community college or a similar institution of higher education, community organization, or large institution.
    Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

    Full-time, Non-Unit Professional position

    Salary Range: $72,993.88 - $80,590.85/year plus a comprehensive State benefits package

    Hours: 37.5 hrs./week

    Funding Source: State
    Anticipated Start Date: July 15, 2024

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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