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Program Director, Pack Essentials

Job Details

Posting Number:


Internal Recruitment :


Working Title:

Program Director, Pack Essentials

Anticipated Hiring Range:

$70,000 - $80,000, commensurate with education and experience

Work Schedule:

Monday - Friday, 8 am - 5 pm

Job Location:

Raleigh, NC

Department :

Resiliency and Community Support

About the Department:

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.
Resiliency and Community Support is a newly formed team that supports the student experience by aligning several programs and functions that support student well-being, sense of belonging, and promotes a supportive, safe campus environment. These professional staff facilitate NC State’s Pack Essentials program that supports students in meeting basic needs. Additionally, the team is charged with supporting signature university events such as Packapalooza and critical functions in support of student success such as follow-up on individual student inquiries, absence verification, and written student complaints. Finally, this team supports the campus resilience operations in response to emergency and crisis situations and provides critical postvention leadership.

Essential Job Duties:


  • Provides vision for the Pack Essentials initiative and oversees the management of the Pack Essentials Hub including establishing priorities and strategic vision for services provided in coordination with campus partners.
  • Supervision of the Pack Essentials staff including a Program Associate, Graduate Assistant, AmeriCorps VISTA, interns, and volunteers.
  • Oversee the management of the Student Emergency Fund, Meal Plan Scholarship, Housing Scholarship, and Meal Share programs.
  • Oversee the management of the Wolfpack Pickup golf cart service.
  • Collect relevant data to articulate students’ basic needs as well as work with campus partners to ensure policies and procedures support students’ basic needs.
  • Develop fundraising strategy in partnership with Division of Academic and Student Affairs’ Development Office to support the Student Emergency Fund Endowment and other scholarship and grant programs that are supported by private donations.
  • Work closely with the student pantry manager to develop robust pantry management systems, including inventory management of produce, shelf-stable food, and essential supplies.
  • Serve on committees, task forces, and work teams as appropriate.

Support and Outreach
  • Maintain strong working relationships with campus partners including Scholarships and Financial Aid, Cashiers Office, University Dining, and other related offices.
  • Develop and maintain partnerships with community organizations and businesses to sustain pantry operations.
  • Develop partnerships with community and local government to connect students to resources that address housing and food insecurity.
  • Responsible for assigning Pack Essentials cases to staff for appropriate follow-up.
  • Manage partnership agreements with both campus and external stakeholders through contracts and memorandums of understanding/agreements.
  • Assist with responding to Pack Essentials applications and connecting students to appropriate campus and community resources.

Other Responsibilities:

  • Other duties as assigned.

Minimum Education and Experience:

  • Requires post-baccalaureate credentials or a bachelor’s degree plus alternative or equivalent professional training and experience.

Other Required Qualifications:

  • Experience working in higher education is preferred.
  • Effective leadership skills, with the ability to supervise, train, and mentor.
  • Strong administrative skills with the ability to manage and prioritize multiple tasks.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to develop and maintain campus and external partnerships.

Preferred Qualifications:

  • Master’s degree in student affairs, higher education, or related field preferred.

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Medical Emergencies

Department ID:

240101 - Academic and Student Affairs - Vice Chancellor and Dean Office


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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