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Senior Financial Aid Counselor I

Oklahoma State University-Oklahoma City
Oklahoma City, OK

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Details

Req ID:


Position Title:

Senior Financial Aid Counselor I

Position Type:

Staff Full-Time

Position Number:


OSU Campus:



Scholarships and Financial Aid

Location Address:

700 N. Greenwood Avenue
Tulsa, Oklahoma, 74106
United States

Hiring Supervisor:

Ashley Lorenz

Hiring Range
(Contingent upon available funding):

44,040.00 - 48,775.00, Salary

Work Schedule:

Monday - Friday 8 a.m. to 5 p.m.

Faculty Appt Period:

Job Summary:

Through in-person contact, telephone and email communication, provide information to prospective and continuing students regarding applying for financial assistance and the availability of federal, state and institutional aid. 

Use professional judgment in determining whether student has unusual circumstances that would affect financial aid eligibility. Work with the student and parents to ensure all documentation requirements are met. Provide guidance and information to students regarding maintaining and/or regaining eligibility for federal, state and institutional assistance. 

Review aid applications to verify accuracy and determine need for additional information. Work with assigned Undergraduate Admissions counselors to ensure prospective students have accurate financial aid and scholarship information. Act as a financial aid liaison for assigned college or other campus offices outside the Enrollment Management division so that the university community is educated regarding financial aid programs, policies and procedures. 

This position is located at OSU-Tulsa.

Special Instructions to Applicants

Please include a cover letter, resume and list of professional references with your completed application.

Education & Experience

Position Qualifications:

Required Qualifications:

Bachelor's degree in Sociology, Counseling, Psychology, Education, or degree as determined by the department.

Two years experience related to financial aid counseling.

Customer service experience working with students in a collegiate setting. Experience working with the financial aid process or experience in personal finance. Experience working in an online computer environment or with personal computer applications. Strong interpersonal skills and excellent listening, verbal and written communication skills.

Ability to identify issues, investigate possible reasons/solutions, evaluate possible outcomes, and develop the most efficient and effective plan of action for each individual situation. Sensitivity to the emotional nature of discussions related to finances, and the ability to balance requirements of federal, state, and institutional programs with concepts of customer service. Because of the nature of the information available to this staff member, the employee must be able to incorporate the need for confidentiality of information into every aspect of the job. 

Ability to work effectively with students who become angry or upset. Must display a consistent attitude of customer service.

Preferred Qualifications:

Master's degree in Counseling, Student Development or Higher Education

Three years experience related to financial aid counseling. Customer service experience working with students in a collegiate setting. Experience working with the financial aid process or experience in personal finance. Experience working in an online computer environment or with personal computer applications.

Public speaking experience.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit


Oklahoma State University is a modern land-grant system that prepares students for success. Orange is the Answer. Through leadership and service, OSU improves the lives of people in Oklahoma, the nation and the world. OSU has more than 35,000 students across its five-campus system with students from all 50 states and around 120 nations. Established in 1890, OSU has graduated more than 264,000 students to serve the state of Oklahoma, the nation and the world. 

Oklahoma State University-Oklahoma City (OSU-OKC) is part of the modern land-grant system of Oklahoma State University. OSU-OKC is a two-year public institution, offering more than 50 degrees and certificate options. Through quality education, a supportive environment, leadership training and service opportunities, OSU-OKC trains students to work and educates them to lead. OSU-OKC graduates are found throughout the community serving as police officers, firefighters, nurses, teachers, healthcare professionals and business owners.

Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity or expression,  national origin, disability, protected veteran status or other protected status. Oklahoma State University campuses are tobacco and vapor-free.

Company info
900 N Portland
Oklahoma CIty

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