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Online Enrollment Coordinator - Grant Funded

Employer
Spartanburg Methodist College
Location
Spartanburg, SC, 29301

Job Details

Make a significant impact on students' lives by providing essential information and assistance to help them choose SMC as their preferred educational institution. Represent the college both on and off-campus, showcasing the Online Program to academically qualified prospects. The Online Enrollment Coordinator will engage with prospective students, understand their needs, and guide them through the admissions process, ensuring a seamless registration experience. Online Enrollment Coordinator Duties and Responsibilities: Duties and Responsibilities:
  • Provide comprehensive information about the admission process, eligibility criteria, degree programs, college procedures, policies, and available support services.
  • Offer concierge services related to financial aid, advising, Prior Learning Assessment (PLA) and other student support services on campus.
  • Connect with corporate education officers and human resource directors for the purposes of recruitment.
  • Attend recruiting and educational events to enhance exposure for SMC’s online opportunities.
  • Troubleshoot and resolve customer service issues during the enrollment process.
  • Maintain a applicant/student pipeline with a high level of attention to detail.
  • Meet monthly performance expectations and contribute to team goals.
  • Foster a positive working attitude, encourage a team culture, and assist other team members as needed.
  • Develop creative ideas for hosting online prospective student events and support office staff in organizing events.
  • Manage new inquiries through outbound calling, texting, and email communication.
  • Maintain a minimum daily outbound call volume.
  • Communicate effectively and continuously with prospects/applicants/students during the enrollment process.
  • Address applicant/student questions, concerns, and issues to ensure a smooth transition into the SMC Online learning environment.
  • Achieve daily efficiency metrics related to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and New Applications.
  • Read, interpret, and evaluate prospective students' academic credentials and application materials, making admission/denial decisions in line with SMC Online admissions requirements.
  • Provide comprehensive information about the admission process, eligibility criteria, degree programs, college procedures, policies, and available support services.
  • Offer concierge services related to financial aid, advising, Prior Learning Assessment (PLA) and other student support services on campus.
  • Connect with corporate education officers and human resource directors for the purposes of recruitment.
  • Attend recruiting and educational events to enhance exposure for SMC’s online opportunities.
  • Troubleshoot and resolve customer service issues during the enrollment process.
  • Maintain a applicant/student pipeline with a high level of attention to detail.
  • Meet monthly performance expectations and contribute to team goals.
  • Foster a positive working attitude, encourage a team culture, and assist other team members as needed.
  • Develop creative ideas for hosting online prospective student events and support office staff in organizing events.
  • Manage new inquiries through outbound calling, texting, and email communication.
  • Maintain a minimum daily outbound call volume.
  • Communicate effectively and continuously with prospects/applicants/students during the enrollment process.
  • Address applicant/student questions, concerns, and issues to ensure a smooth transition into the SMC Online learning environment.
  • Achieve daily efficiency metrics related to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and New Applications.
  • Read, interpret, and evaluate prospective students' academic credentials and application materials, making admission/denial decisions in line with SMC Online admissions requirements.
  • Job Qualifications/Requirements: Job Qualifications/Requirements:
    • Bachelor’s degree.
    • Ability to meet strict deadlines, attention to detail, and prioritization skills.
    • Ability to work with a diverse clientele and establish effective working relationships among the SMC organization.
    • Ability to work on multiple projects and tasks with minimal supervision.
    • Demonstrated energy, creativity, and ability to take personal initiative.
    • Strong organizational and communication skills.
    • Results-oriented and motivated by fast-paced environments.
    • Self-motivated and driven to exceed college enrollment goals.
  • Bachelor’s degree.
  • Ability to meet strict deadlines, attention to detail, and prioritization skills.
  • Ability to work with a diverse clientele and establish effective working relationships among the SMC organization.
  • Ability to work on multiple projects and tasks with minimal supervision.
  • Demonstrated energy, creativity, and ability to take personal initiative.
  • Strong organizational and communication skills.
  • Results-oriented and motivated by fast-paced environments.
  • Self-motivated and driven to exceed college enrollment goals.
  • Preferred Skill/Abilities: Preferred Skill/Abilities:
    • Prior sales and customer service experience preferred.
    • Experience in academic recruiting, administration, and/or marketing and media.
    • Proven track record of meeting recruiting goals and objectives.
    • Experience working in a higher education environment.
  • Prior sales and customer service experience preferred.
  • Experience in academic recruiting, administration, and/or marketing and media.
  • Proven track record of meeting recruiting goals and objectives.
  • Experience working in a higher education environment.
  • About the College: Founded in 1911, Spartanburg Methodist College is a private residential liberal arts institution serving a diverse student population within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. SMC is growing significantly, adding new programs, and consistently evaluating operations because of a campus-wide commitment to innovation and a passion for designing all campus programs to serve its student population intentionally. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees. SMC is committed to its student demographic and believes that global impact is possible through their success. Spartanburg Methodist College does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members.All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal E-Verify program. SMC does not maintain an open application file. Unsolicited resumes will not be considered. About the College: Founded in 1911, Spartanburg Methodist College is a private residential liberal arts institution serving a diverse student population within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. SMC is growing significantly, adding new programs, and consistently evaluating operations because of a campus-wide commitment to innovation and a passion for designing all campus programs to serve its student population intentionally. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees. SMC is committed to its student demographic and believes that global impact is possible through their success. About the College Spartanburg Methodist College does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members. Spartanburg Methodist College Spartanburg Methodist College does not discriminate on the basis of race, color, creed, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation or any legally protected status in any personnel action regarding the recruiting, hiring, and promotion of faculty and staff members. All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal E-Verify program. All offers of employment are contingent upon satisfactory results of a background investigation. SMC participates in the federal E-Verify program E-Verify program . SMC does not maintain an open application file. Unsolicited resumes will not be considered. SMC SMC does not maintain an open application file. Unsolicited resumes will not be considered.

    Organization

    Working at Spartanburg Methodist College

    Spartanburg Methodist College, founded in 1911, is a private residential liberal arts institution serving a diverse student population (38% first generation, 52% minority, 59% Pell) within the United Methodist Connection. Since its founding as the first co-op school in the nation, SMC has remained dedicated to its mission to connect education and employment. After over 100 years as an Associate Degree granting institution, the college launched its first bachelor’s degree in 2019. Today, the college’s emphasis on education and employment includes a unique professional development concentration comprised of eight required courses for students seeking associate and bachelor’s degrees.

    Learn more on Spartanburg Methodist College’s website

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