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Student Insurance Coordinator

DePaul University
Chicago, IL

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

The Highlights:

The Student Insurance Coordinator will report to the Director in the Office of Health Promotion and Wellness and be responsible for the initiation, marketing and maintenance of DePaul Student Insurance, educating DePaul students in areas related to increased understanding of American health insurance, and maintaining communication with internal and external partners. This position is responsible for planning, implementing and evaluating education and messaging consistent with DePaul University's Catholic, Vincentian, and urban identity. Such education includes campus-wide initiatives and communications, as well as activities designed for unique student populations. It requires extensive collaboration with the HPW Specialists, university and campus partners to ensure all efforts are successful and students, parents, staff and faculty have access to the appropriate resources. This position will provide holistic individual, group and family support to community members in need.

What You'll Do:

  • Act as a liaison and first point of contact between DePaul stakeholders, carriers, and third party administrators to answer questions related to benefits, policies, and use of Student Insurance.
  • Prepare and present materials utilizing all available communication tools (in person, online, social media, etc) regarding the implementation, orientation, and health care management throughout the academic year.
  • Monitor and respond to correspondence in the email account in a timely, thorough and Vincentian manner.
  • Act as a key member of the internal and external team of people operating the plan, including but not limited to eligibility verification, qualifying student groups, individual student account management, identifying medical providers in and around DePaul communities, and record review.
  • Complete all requested service tasks from community and partners utlizing and managing DePaul Student Insurance.
  • Maintain routine customer service hours, both in-person and online, for stakeholders to utilize for drop in services related to health insurance.
  • Adhere to confidentiality guidelines as it relates to FERPA, HIPAA, DePaul University and Departmental policies.
  • Meet regularly with supervisor, and team members to develop and execute service plans.
  • Other duties as assigned.
  • Purchasing supplies and equipment for use in office, and use in HPW sponsored events.  Selection and purchase of marketing items. Assisting with invoicing and expenses associated with student insurance fees.  Assisting with the use and management of the Student Health Fee.


What You'll Need:

  • Bachelors degree
  • 2+ years customer service, data entry, and/or health insurance specific experience preferred
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Strong written and oral communication skills
  • Adherence to the Vincentian values and mission of the UniversityAbility and willingness to learn as you go
  • Degree in Health Services field preferred
  • Creation, use and management of spreadsheets.
  • Strong people skills. 
  • Understanding of terminology commonly used in reference to healthcare, health insurance, and related areas.
  • Flexibility in managing multiple tasks during the same time period.
  • Eagerness to work with a team of health professionals dedicated to ensuring positive student experiences and outcomes.
  • Occasional evening or weekend duties may be required.


  • Working for a stable and well-known University that values diversity and inclusion.
  • Top choice medical, dental, and vision benefits.
  • Retirement plan matching contribution of 10%.
  • Tuition waivers for employees and dependents.
  • Generous paid time off, sick time, holidays, floating holidays, and more!
  • Full-Time Benefits
For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.


Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.


Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area


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