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Program Coordinator, Remote Learning - MACEM&PS

Frederick Community College
Frederick, MD

Job Details

Requisition Number:


Job Title:

Program Coordinator, Remote Learning - MACEM&PS

Pay Rate:

$59,889 - $65,878 annually

Position Type:


Position Summary:

Position Summary:

This position serves as the primary point of contact and is responsible for the delivery of the Mid-Atlantic Center for Emergency Management & Public Safety (MACEM&PS) Public Safety Remote Learning Program, and manages a variety of relationships including but not limited to the Federal Emergency Management Agency (FEMA) Independent Study Program (ISP) and the Memorandum of Understanding between the FEMA Center for Domestic Preparedness (CDP) and Frederick Community College (FCC) through the MACEM&PS. The Program Coordinator verifies authenticity of documents submitted by these entities including access to client records and prepares quarterly reports including presenting outcomes and goals in a forum that may include outside guests (in person or conference calling). The Program Coordinator prepares documentation for payment reconciliation as well as academic rigor evaluations of FEMA content integral to delivery of a career track degree program in concert with the registrar’s office and adjunct instructors. This position is supervised by the Executive Director for the MACEM&PS. The Program Coordinator works in a student-centered learning environment accessible to international learners with diverse educational needs and goals. This position must work effectively with a wide range of constituencies in a diverse community.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:

1. Serve as the MACEM&PS Public Safety Program Coordinator, Remote Learning and as a first point of contact for students requesting credit using the FEMA ISP, CDP, or other relevant courseware.2. Present status reports to the MACEM&PS Executive Director, including preparation and maintenance of all data and statistics relevant to benchmark reporting and student success tracking.3. Validate federal documents (transcripts) for prior learning assessment from FEMA ISP, CDP, and other relevant entities including admission, transcript evaluation, credit and grade posting, and transcript release procedures by MACEM&PS team members.4. Maintain fiduciary and non-disclosure responsibilities while serving a diverse range of inquiries from the public to support relationships, which includes the need to coordinate several staff members’ interaction with students while providing customer service support by phone, email, and in person.5. Support the department with interface duties between the ISP, CDP, and other relevant programs including course changes, content review actions by the Instructional Specialist, and the cascading tasks to align FCC programs through Curriculum Committee submissions, student reporting system, learning management system, website, and partner and contractor notifications.6. Serve as program liaison with campus departments, including but not limited to Marketing, Student Finance, Registration and Records, Information Technology, and Academic Affairs, to coordinate logistics for training, program marketing, and other assigned projects.7. Provide technical oversight and support for FEMA ISP, CDP, and other relevant programs while integrating on- and off-campus databases.8. Recruit and evaluate submissions for a financial completion incentive for students offered through a competitive, just process.9. Support records retention for all documents related to the ISP, CDP, and other relevant programs.10. Interpret and adhere to academic policies and procedures, administrative business processes, and Family Educational Rights and Privacy Act (FERPA) regulations.11. Facilitate requests and obtain official electronic transcripts.12. Maintain a detailed, robust data tracking and reporting system to adhere to College expectations for the ISP, CDP, and other relevant programs.13. Use varying styles, approaches, skills, and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.14. Supervise and evaluate assigned administrative support personnel.15. Perform other duties as assigned.

Required Minimum Qualifications:

1. Bachelor’s Degree2. Two (2) years of experience in a public safety training or educational environment

Desired Qualifications:

1. Experience in customer service2. Experience in records management3. Experience maintaining a high level of confidentiality4. Excellent oral and written communication skills5. Experience serving a national, diverse student and/or customer population

Full/Part Time:

Full Time

Telework Eligible?:


Essential Personnel?:


Job Posted Date:


Open Until Filled:


For Best Consideration:


Special Instructions to Applicants:

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

For best consideration, applications should be received by April 19, 2024. Review of applications after this date is not guaranteed.

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.

Non-Discrimination Statement:

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.


Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for nearly 30,000 graduates since 1957.

In traditional and alternative learning environments, we anticipate and respond to the needs of our local, regional, and global communities. FCC recognizes the different learning needs and preferences of students and offers instruction in flexible learning formats that include day, evening, weekend, online, and hybrid options. In addition, FCC offers current high school students access to college courses through its Open Campus and High School-Based Dual Enrollment programs. 

FCC offers 55 associate degree programs and areas of concentration, 39 certificate, and 51 subject areas in continuing education through credit and Continuing Education and Workforce Development (CEWD).

Explore our wide variety of program options designed for career and transfer students, and those studying for job credentials, professional development, and personal enrichment.


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