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Director of Financial Aid & Scholarships

Indiana University at South Bend
South Bend, Indiana
$80,000.04 - $87,843.00

Job Details



SALARY: $80,000.04 - $87,843.00



  • Provides leadership and direction to the Office of the Financial Aid and Scholarships.
  • Plans, directs, manages, and coordinates all activities of the Office. Reviews, develops, and implements policies, procedures, and technology to facilitate on-time, accurate, efficient, and innovative provision of financial aid and scholarships services.
  • Develops and implements innovative approaches to accomplish campus initiatives. Assure a high level of collaboration and communication with campus and university stakeholders.
  • Manages, coordinates, and supervises all office operations and activities including financial aid and scholarships packaging, awarding, disbursing, and reporting.
  • Ensures compliance with appropriate campus and university policies and procedures, and state and federal rules and regulations. Maintain complete and accurate records.
  • Communicates effectively and clearly in multiple modes to diverse audience including students, parents, staff, and faculty. Works with other offices including marketing in developing effective communication plans.
  • Review, develop, and implement policies and procedures to assure that the office provides understandable, useful, and timely information to, and communication with, students, faculty, staff, university administrators, and other constituents (e.g., parents and alumni) while adhering to regulations, policies, and procedures. Utilize technology, internal collaboration, and external partnerships to enhance business processes within and across the offices of enrollment management.
  • Collaborates closely with Enrollment Management office and other units to support recruitment, retention, and graduation.
  • Works closely with students, parents, staff, faculty, and other stakeholders to resolve issues. Provides counseling to students, parents, and others.
  • Collaborates with university-wide financial aid leaders.
  • Coordinates and conducts workshops to various groups such as schools, employers, and campus and community partners.
  • Oversees and supervises unit staff and provides training and technical guidance. Encourages professional development and positive problem solving.
  • Responsibilities include fiscal, budgetary, and resource management; personnel recruitment and evaluation; professional development; and development of best practices.
  • Other duties as assigned.


  • Provides highest level of operational leadership and coordination of assigned staff members to define financial aid/scholarships methodologies and standards; provides direction and guidance on high priority financial aid/scholarships projects/initiatives.
  • Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase financial aid/scholarships initiatives.
  • Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
  • Manages high level assignments and allocation of financial aid/scholarships resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale financial aid/scholarships projects with wide audiences in support of academic initiatives.
  • Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
  • Researches and stays up-to-date on new industry financial aid/scholarships standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
  • Works collaboratively with other financial aid/scholarships leaders across departments in recommending standards, best practices, and related policies/procedures.
  • Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to financial aid/scholarships.


  • Bachelor's Degree in business, public policy, or related field required
  • Master's Degree in related field preferred
  • 4 or more years in student services, enrollment management, higher education student affairs, or related field required
  • 1 or more years of management experience in relevant field required
  • 4 or more years of progressively responsible work experience in financial aid preferred
  • Experience with federal enrollment sites and E-App updates preferred
  • Experience with Peoplesoft, Blackbaud scholarship system, or other similar systems preferred
  • Combinations of related education and experience may be considered.


  • Proficient in English written and verbal communication skills
  • Maintains a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Excellent organizational skills
  • Excellent collaboration and team building skills
  • Effectively coaches and delivers constructive feedback
  • Instills commitment to organizational goals
  • Demonstrates excellent judgment and decision-making skills
  • Effective conflict management skills
  • Builds and manages effective teams
  • Commitment to working with people of diverse backgrounds
  • Interprets federal, state, and institutional rules and regulations


  • Demonstrated leadership abilities.
  • Demonstrated knowledge in administration and supervision of the use of financial aid and scholarship systems.
  • Ability to work effectively with students, parents, faculty, administrators, staff, alumni, and the public. Ability to represent the university with external constituents.
  • Excellent interpersonal communication skills.
  • Ability to drive multiple projects to successful completion.
  • Analytical skills to identify needs, develop and improve services, and evaluate best practices.
  • Ability to develop, interpret, and implement policies. Contribute to taskforce and committee assignments.
  • Demonstrated experience in data analysis and reporting. Collect, aggregate, disaggregate, analyze, and report financial aid and scholarship data.
  • Functional knowledge of federal and state rules and regulations.
  • Ability to operate standard office equipment including computers and database, word processing, spreadsheet, and other related software systems/applications.


  1. To be considered for this position, you must submit a resume at the time of application.
  2. Open Until Filled.
  3. Apply at:


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