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Student Engagement Counselor

DePaul University
Chicago, IL

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

The Highlights: Reports to the Director of International Student Success to provide students with an exceptional international experience that increases their enthusiasm for DePaul and globalizes their world-view by implementing programs and projects that support the overall successful adjustment and integration of the international student population to DePaul.  Contributes actively to both the International Student & Scholar Services advising team and the International Student Success engagement team, as an advisor, team and project manager, and student supervisor.

What You'll Do:

  • Intake Management: Manage extremely busy front desk operation (60+ visitors/day). Hire, train and supervise 2-6 student support staff to ensure that each visitor’s first introduction to the Global Engagement suite is friendly, welcoming, and accurate. Train support staff to assess the nature and relative urgency of student, staff, and faculty questions and appropriately direct inquiries on matters related to admission, maintenance of non-immigrant lawful status, lawful enrollment, work authorization, student engagement opportunities, event sign-up, and international travel.  Also responsible for document distribution and busy resource email account.  
  • Advising: Act as Designated School Official (DSO) on record with the Department of Homeland Security as responsible for carrying out federally mandated regulations on behalf of the University. Assess student and exchange faculty needs; provide basic immigration advising and support to international students, student leaders, and student employees.  Assist in delivering  immigration-related information sessions for students; review student immigration status and provide travel signatures for student visa holders as appropriate; manages document request system and issues immigration documents after reviewing and approving requests; reviews and approves immigration check-in documents for SEVIS registration; determines eligibility and removes course registration holds. Works closely with other advisors to maintain and distribute advising handouts on wide-ranging topics ranging from how to maintain lawful immigration status to how to open a bank account and how to get a driver's license.
  • Engagement Program Management: In collaboration with the Director, develop, implement and assess international student orientation and leadership programs that ensure the success of international student orientation and integration university-wide.  Advise student groups and supervise student leaders; maintain a wide knowledge of university and community resources available to students; provide logistical planning support for student programs; market international student programming.  Will be actively involved in leading student orientations, welcome events, arrival services, and on-going campus student engagement programs throughout the academic year..  
  • International Student Health Insurance Management: Manage DePaul University’s international student health insurance initiative.  Manage the relationship with DePaul’s international student health insurance provider, ISO, and ensure the annual renewal of contract with agreeable contract terms including appropriate cost of coverage for insurance and appropriate insurance coverage for international student population.  Develop calendar for automatic student enrollment for each term and work closely with the IISO representative to ensure accurate information is getting sent to students.  Work closely with the International Student & Scholars Compliance Analyst to develop student queries and send lists of international students to ISO for automatic enrollment.  Receive confirmed student enrollment lists from ISO and work closely with the Global Engagement Business Manager to ensure insurance charges are posted to each student’s Student Account.  Manage end of term reconciliation reports to ensure proper enrollment and removal of charges are performed for students’ whom have been waived from the insurance plan and/or are no longer enrolled in courses at DePaul. 
  • Supervise team of student employees and volunteers as assigned; student projects may include front desk intake services, database management, website development, orientation and programming support, and assessment initiatives.
  • Responsible for managing budgets associated with any paid student-worker positions related to developing or delivering programming, services and support to international students.  

What You'll Need:

  • Bachelors degree required; Masters degree preferred.  
  • Three to five years of administrative experience, preferably in a university setting.  
  • Close attention to detail, good cross-cultural communication skills, and strong computing skills preferred. 
  • Proven interest and experience in student development preferred.
  • Must have 3-5 years experience working on progressively complex projects or assignments.  
  • Prior experience living abroad and/or working with international students strongly preferred. 
  • Strong communication skills including writing, speaking/presenting; collaborative/team player; proven intercultural skills.
  • Ability to handle confidential information discreetly and excellent interpersonal skills with proven ability to work successfully with a diverse range of people at all levels of the university, solve conflicts and find positive solutions required.  
  • Computer skills: Should be at an advanced level and must include thorough knowledge of MicroSoft Word, Excel, PowerPoint.  Prior experience with PeopleSoft preferred.
  • This position requires a detail-oriented person with excellent organizational skills and the willingness and ability to manage multiple requests from numerous sources; must be flexible, adaptable, and sensitive to the demands of an international office.
  • Ability to work well on a team and independently with minimal supervision required. 
  • Some weekend and evening hours depending on programming events.


  • Working for a stable and well-known University that values diversity and inclusion.
  • Top choice medical, dental, and vision benefits.
  • Retirement plan matching contribution of 10%.
  • Tuition waivers for employees and dependents.
  • Generous paid time off, sick time, holidays, floating holidays, and more!
  • Full-Time Benefits
For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.


Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.


Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area


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