Job Title: Computer Services Tech II
Location: Valdosta State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 269491
About Us

As a comprehensive institution of the University System of Georgia, Valdosta State University (VSU) is a welcoming, aware, and vibrant community founded on and dedicated to serving our communities' rich and diverse heritages. Through excellence in teaching, basic and applied research, and service, VSU provides rigorous programs and opportunities that enrich our students, our university, and our region. As such, the VSU mission consists of three interrelated parts that includes a student mission, university mission and regional mission. The university is equally dedicated to the core values of community, including a commitment to practice civility, integrity and citizenship. As members of this community and proud Blazers we strive to uphold these core values for the advancement of the University, as stated in the Blazer Creed and reflected in our commitment to the University System of Georgia's Core Values.

Blazer Creed

Valdosta State University is a learning environment based on trust and mutual respect in which open dialogue, vigorous debate, and the free exchange of ideas are welcome. The University is equally dedicated to the core values of community, including a commitment to practice civility, integrity, and citizenship. As members of this community, and proud Blazers, we will strive to uphold these core values for the advancement of the University.

Civility - A Blazer shows courtesy and compassion as well as respect for the dignity of every human being.

Integrity - Each Blazer is responsible for his or her own actions, and our community is stronger when we contemplate the context of our decisions and uphold the principles of trust and honesty.

Citizenship - Every Blazer has an interest in the well-being of the community, and, therefore, a duty to stay informed, to make positive contributions, and to offer support to those who need help.

As a Blazer, we pledge to uphold the core principles of Civility, Integrity, and Citizenship.

University System of Georgia (USG) Statement of Core Values

Every member of the USG community is required to adhere to the USG Statement of Core Values, Integrity, Excellence, Accountability, and Respect that form and guide the daily work of the organization.

1. Integrity - We will be honest, fair, impartial, and unbiased in our dealings both with and on behalf of the USG.

2. Excellence - We will perform our duties to foster a culture of excellence and high quality in everything we do.

3. Accountability - We firmly believe that education in the form of scholarship, research, teaching, service, and developing others is a public trust. We will live up to this trust through safeguarding our resources and being good stewards of the human, intellectual, physical, and fiscal resources given to our care.

4. Respect - We recognize the inherent dignity and rights of every person, and we will do our utmost to fulfill our resulting responsibility to treat each person with fairness, compassion, and decency.

Job Summary

Provide and lead front-line support of institutional users of enterprise applications, desktops, networks, and information resources and assist in the management of information technology assets.

Responsibilities

Typical Allocation of Duties

Respond to user inquiries and resolves problems - 40%
Answer user inquiries regarding software or hardware operation in order to resolve problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer complex problems to vendors or supervisor for service.

Asset Management - 30%
Oversee incoming and outgoing of information technology assets; assist in the management of campus software licensing.

Coordinate and lead - 15%
Coordinate and lead the work of assigned workers engaged in the provision of computer support services.

Maintain records - 15%
Maintain record of daily transactions, problems, remedial actions taken, and installations completed.

Supervisor Expectations

• Supervise the Student Union Game Room.

• Advise/Coordinate the Esports Student Organization and Esports Technology.

• Production (Special Effects) for events.

• Production (Audio Visual) for events.
• Assist with the Signal Vine Text Messaging System.

Required Qualifications

Required Experience
Bachelor's degree and over three (3) years of related work experience.

Proposed Salary

$40,817

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Applicant Requirements & Conditions of Employment

Applicants are required to provide:

• professional references with current contact information

• documentation of academic credentials

• employment history

Please note that during the search process, VSU reserves the right to:

ask candidates who will serve in Positions of Trust to disclose criminal record history during the initial screening process and prior to a conditional offer of employment,
view social media outlets, and
remove job postings without additional notification.

Employment is contingent upon:

successful completion of a background check investigation, including a criminal background check
reference checks

Employment may also be contingent upon the job-based requirements if applicable for your position:

satisfactory credit check
successful completion of a Motor Vehicle Report (MVR)
pre-employment drug testing
confirmation of credentials

After initial hiring, employees will be required to successfully complete all of the following training:

New employee orientation
VSU¿s Annual Compliance Training:
USG Ethics Policy
Conflict of Interest/Outside Activities Policy
Drug Free Workplace
Sexual Misconduct and Title IX
Family Educational Rights and Privacy Act (FERPA)
Motor Vehicle Policy
Workers Compensation (new hires)
Georgia Open Records Act (new hires)

USG Cybersecurity Training (required twice yearly)
Job-specific training such as:
FMLA and Worker¿s Compensation training for supervisors
Budget Manger training
Purchasing Training (ePro & PCard)
Defensive Driving

Equal Employment Opportunity

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Background Check

• Position of Trust + Credit

Accommodations

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at croark@valdosta.edu.