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Computer Technician Supervisor

Employer
Triton College
Location
River Grove, IL

View more

Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Community College

Job Details

Posting Number:

S00245P

Position Title:

Computer Technician Supervisor

Position Type:

Hourly

Department:

Information Technology

Essential Function:

Essential Function:

Provide support & troubleshoot all desktop computer related problems from assessment to resolution, including onsite technical support to assist end users in operations, and use of Audio Visual (A/V) and computer equipment. This includes projectors, screens, computer peripherals, control systems and video conferencing, as well as occasional small staging and event set ups to include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and well as other random equipment. Provide leadership of other hourly personnel.

Qualifications:

Qualifications:

  • Preferred: Associate’s degree or equivalent from two-year College or technical school, or equivalent combination of education and experience.
  • 2 to 3 years technical experience preferred.
  • Strong customer service skills.
  • Preferred: CompTIA A+ or equivalent certification.
  • Prefer experience with: Microsoft Office Suite, network environment experience, Windows based operation systems, and mobile based hand-held devices.
  • Apple experience a plus.
  • Exceptional internal and external customer service skills.
  • Strong attention to detail and deductive reasoning skills.
  • Strong documentation skills.
  • Experience using helpdesk ticketing systems.
  • Knowledge and experience with A/V equipment in meeting/conference room formats.
  • Computer Skills to include setup with A/V equipment with both PC and Laptops.
  • Good Communication Skills – written, verbal (phone and face-to-face).
  • Good Organizational Skills.
  • Must have valid Driver’s License.
  • Must be able to lift 30-40 pounds unassisted.
  • Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time.

Responsibilities:

Responsibilities:

  • Reimage PCs/Macs and install and configure them as directed by senior technicians.
  • Close and/or open trouble tickets, while following proper guided protocols.
  • Maintain records/inventory related to computer equipment (PC/ iMAC’s) including procuring the use of licenses/registration.
  • Ensure equipment is in working order and in proper placement.
  • Provide A/V Support to Electronic classrooms and conference rooms as needed or requested.
  • Assist with ongoing documentation of processes and procedures.
  • Maintain inventory list of equipment and security of all equipment that is worked on.
  • Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.
  • Quickly adapting to new processes and procedures in a fast-paced environment.
  • Diagnostics and troubleshooting of AV/Computer equipment and installations.
  • Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.
  • Assist installation and service on replacement of computer equipment.
  • Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.
  • Conveying technical issues and material to non-technical people.
  • Assist full time staff, including leadership of other hourly personnel as assigned.
  • Other related tasks and duties as assigned by the Director of Information Technology.

Posting Date:

09/12/2023

Special Instructions to Applicants:

  • Rate of pay of $20.50 per hour.
  • Official transcripts required prior to employment (if applicable).
  • Recommended hire will be subject to pre-employment screenings.
  • Triton College is an AA/EOE.
  • Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated.

Quicklink for Posting:

https://jobopenings.triton.edu/postings/1378

Organization

ABOUT TRITON COLLEGE

Triton College is an institution of higher education dedicated to student success. Located 14 miles from downtown Chicago, the school offers outstanding educational value in a student-centered setting rich in academic and cultural resources, career-oriented learning opportunities, and engaging social activities.

Triton’s attractive 110-acre campus features state-of-the-art facilities, thriving arts and athletics programs and a comfortable, friendly atmosphere. Our culturally diverse community of students, faculty and staff collaborates to promote integrity, open dialog, teamwork and mutual respect, while striving for excellence in all that we do.

We empower success in life-changing ways. Our degree and certificate programs feature practical courses and flexible scheduling options. Triton transfer students are readily accepted into colleges and universities nationwide. Career program students learn skills needed to succeed in a highly competitive job market that will allow them to make significant contributions to business and industry. Continuing Education students participate in courses geared toward recreation, personal enrichment, workforce development and lifelong learning.

More than 10,000 students enroll at Triton each year, yet every student receives ample individual attention in small, accessible classes. Our highly qualified faculty combines distinguished academic credentials with valuable real-world experience. Tuition is extremely affordable and financial assistance and scholarships are available.

THE TRITON DIFFERENCE

Triton College is committed to empowering your success in life-changing ways. Our positive learning environment prepares students to effectively compete in our global economy, realize their career aspirations, and achieve personal growth.

What sets Triton College apart?

ACADEMIC EXCELLENCE

Triton College features small class sizes and a wide range of quality, real-world focused programs that provide a pathway to completing your degree at a four-year university, obtaining a well-paying job, or advancing in your career. Hands-on learning experiences in degree, certificate, continuing education, and adult education programs promote achievement.

ACCOMPLISHED FACULTY

Our faculty brings many years of professional and teaching experience to their classrooms. Placing a priority on engaging students with practical knowledge, faculty members use proven instructional methods to bring content to life. They also participate in ongoing professional development to share successful teaching approaches and best practices that will help students meet and complete course requirements.

EASILY TRANSFERRABLE CREDITS

Most four-year institutions around the country accept Triton's college credit courses as transfer credit. You can stay close to home while meeting your general education requirements at Triton, then transfer these credits to another university to complete your degree.

STUDEN-CENTERED ENVIRONMENT

Triton is a vibrant and diverse community that promotes learning and achievement. State-of-the-art facilities, support services, and flexible class scheduling options provide students of all ages with opportunities and resources to excel and gain important skills for succeeding in life. Extra-curricular student clubs, organizations and activities offer many ways to get involved with our unique community on- and off-campus.

EXCEPTIONAL VALUE

When you complete your studies at Triton, you can be confident that you will receive a positive return on your investment. Triton College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, an important distinction that employers look for when hiring prospective employees. Triton's affordable tuition offers significant annual savings compared to other colleges and universities, and financial assistance is available.

With all that Triton College has to offer, why spend more to attend college elsewhere? All the advantages you are looking for are right here!

Company info
Website
Telephone
708.456.0300
Location
2000 5th Avenue
River Grove
Illinois
60171
US

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