Computer Technician – Help Desk
- Employer
- Triton College
- Location
- River Grove, IL
View more categoriesView less categories
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
S00261P
Position Title:Computer Technician – Help Desk
Position Type:Hourly
Department:Information Technology
Essential Function:Essential Function:Provide technical support to staff, students and guests of Triton College. Provide polite, prompt support and work to provide a resolution or create a ticket and route to additional support areas as needed.
Qualifications:Qualifications:
Associate’s degree or currently enrolled in CIS program.
Skills:
Must have experience with: Microsoft Office Suite, email systems, network environments, and Windows based operation systems, and Mobile based handheld devices.
Exceptional internal and external customer service skills.
Strong attention to detail and deductive reasoning skills.Strong documentation skills.Experience using helpdesk ticketing systems.
Experience:
Minimum of 1 year experience within a technical field.
Responsibilities:
Provide technical support to staff, students and guests of Triton College. Open and Close trouble tickets, while following proper guided protocols. Maintain records/inventory of Triton College equipment. Diagnostics and troubleshooting of computer equipment. Strong customer service skills. Managing hardware, software and component inventory, including receiving, inspecting, inventorying, tagging, and tracking.
10/19/2023
Special Instructions to Applicants:- Rate of pay of $17.00 per hour; maximum 28 hours per week.
- Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated.
- Official transcripts required prior to employment (if applicable).
- Recommended hire will be subject to pre-employment screenings.
- Triton College is an AA/EOE.
Organization
ABOUT TRITON COLLEGE
Triton College is an institution of higher education dedicated to student success. Located 14 miles from downtown Chicago, the school offers outstanding educational value in a student-centered setting rich in academic and cultural resources, career-oriented learning opportunities, and engaging social activities.
Triton’s attractive 110-acre campus features state-of-the-art facilities, thriving arts and athletics programs and a comfortable, friendly atmosphere. Our culturally diverse community of students, faculty and staff collaborates to promote integrity, open dialog, teamwork and mutual respect, while striving for excellence in all that we do.
We empower success in life-changing ways. Our degree and certificate programs feature practical courses and flexible scheduling options. Triton transfer students are readily accepted into colleges and universities nationwide. Career program students learn skills needed to succeed in a highly competitive job market that will allow them to make significant contributions to business and industry. Continuing Education students participate in courses geared toward recreation, personal enrichment, workforce development and lifelong learning.
More than 10,000 students enroll at Triton each year, yet every student receives ample individual attention in small, accessible classes. Our highly qualified faculty combines distinguished academic credentials with valuable real-world experience. Tuition is extremely affordable and financial assistance and scholarships are available.
THE TRITON DIFFERENCE
Triton College is committed to empowering your success in life-changing ways. Our positive learning environment prepares students to effectively compete in our global economy, realize their career aspirations, and achieve personal growth.
What sets Triton College apart?
ACADEMIC EXCELLENCE
Triton College features small class sizes and a wide range of quality, real-world focused programs that provide a pathway to completing your degree at a four-year university, obtaining a well-paying job, or advancing in your career. Hands-on learning experiences in degree, certificate, continuing education, and adult education programs promote achievement.
ACCOMPLISHED FACULTY
Our faculty brings many years of professional and teaching experience to their classrooms. Placing a priority on engaging students with practical knowledge, faculty members use proven instructional methods to bring content to life. They also participate in ongoing professional development to share successful teaching approaches and best practices that will help students meet and complete course requirements.
EASILY TRANSFERRABLE CREDITS
Most four-year institutions around the country accept Triton's college credit courses as transfer credit. You can stay close to home while meeting your general education requirements at Triton, then transfer these credits to another university to complete your degree.
STUDEN-CENTERED ENVIRONMENT
Triton is a vibrant and diverse community that promotes learning and achievement. State-of-the-art facilities, support services, and flexible class scheduling options provide students of all ages with opportunities and resources to excel and gain important skills for succeeding in life. Extra-curricular student clubs, organizations and activities offer many ways to get involved with our unique community on- and off-campus.
EXCEPTIONAL VALUE
When you complete your studies at Triton, you can be confident that you will receive a positive return on your investment. Triton College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, an important distinction that employers look for when hiring prospective employees. Triton's affordable tuition offers significant annual savings compared to other colleges and universities, and financial assistance is available.
With all that Triton College has to offer, why spend more to attend college elsewhere? All the advantages you are looking for are right here!
- Website
- http://www.triton.edu/hr
- Telephone
- 708.456.0300
- Location
-
2000 5th Avenue
River Grove
Illinois
60171
US
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