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Director of Student Engagement & Transition (Administrator II) - Division of Student Life - Stu...

San Francisco State University
San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 536295
Work type: Management (MPP)
Location: San Francisco
Categories: MPP, Administrative, At-Will, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Working Title

Director of Student Engagement & Transition

Administrator Level

This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President, Division of Student Life.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Division of Student Life - Student Engagement & Transition

Appointment Type

At Will

Time Base

Full Time (1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$7,500.00 - $8,333.00 Per Month ($90,000.00 - $99,996.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Assistant Dean of Students, the Director of Student Engagement and Transition directs and leads all aspects of the Student Engagement & Transition center, overseeing and managing programs and services, including functional initiatives such as new student orientation, family programs, student leadership/mentorship programs, student organizations, and various university-sponsored campus activities and events.

The Director of Student Engagement & Transition holds a strategic position collaborating across both Academic Affairs and Student Affairs and Enrollment Management. This involves facilitating proactive partnerships, programs and services that empower new and current students, as well as student groups (clubs, organizations, fraternity, and sorority life) to succeed in engaging the greater campus community. This role focuses on developing opportunities for students and student organizations to connect and network with one another. Collaboration extends to various university departments, including, but not limited to: First-Year Experience and Undergraduate Education, New Student & Family Programs, Residential Life and Housing, Recruitment and Outreach, Undergraduate Admissions, Financial Aid, Campus Recreation, SAFE Place, Associated Students Inc., and college academic partners directly supporting student engagement success and campus-wide engagement.

The Director of Student Engagement & Transition will support the Assistant Dean of Students in the strategic vision, direction, assessment, and accountability for engagement and transition programs that enhance the undergraduates’ and their supporters’ (parents and families) experience with the University. This includes fostering a sense of belonging through co-curricular and extracurricular interest and involvement.

The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. They should be willing to work some weekends, evenings, and holidays as needed to ensure delivery of outcomes and fulfillment of the primary mission of Student Affairs & Enrollment Management.

Position Information

The Director of Student Engagement performs the following functions/duties, including but not limited to:

Unit Management & Supervision

  • Guides, directs, advocates, and collaborates to establish a university-wide vision and leadership for student engagement, fostering a sense of belonging, and orchestrating campus-wide events. This includes overseeing club and organization management both in-person and remotely/online, including the management and promotion of GatorXperience (the student organization and events main module), GatorFest!, week of welcome programs, operations, central student-led event management, Greek Life events, and other programs dedicated to campus-wide events, engagement, and entertainment. Partners with Student Success and Graduation Initiatives, specifically within incoming or retention committees, as a representative of Student Engagement & Transition (SET).
  • Guides, directs, formulates, and executes the vision, management, and functioning of the Student Engagement and Transition office. This involves strategic supervision, planning, budgeting, and operational oversight for all programs, services, and collaborations. Drives the implementation of the Division of Student Life’s vision, shaping the student life experience at San Francisco State University from orientation to ongoing engagement of continuing students.
  • Develops programs, services, and partnerships aimed at recruiting, retaining, and nurturing students into engaged leaders both on and off campus.
  • Champions, collaborates, and functions as the main point of contact with leadership groups in various areas regarding engagement and transition programming. This includes orientation and extended orientation programming, GatorFest!, Discover/Explore SF State, Fraternity and Sorority Life programming, Athletics, and other University-wide initiatives.
  • Supervises, plans, and orchestrates the execution of both small- and large-scale campus-wide events and special projects tailored for continuing students and their supporters. These initiatives aim to enhance engagement on campus, encompassing traditions, student persistence in and out of the classroom, and fostering a sense of community while living in San Francisco.
  • Facilitates seamless collaboration with peers within the Student Affairs & Enrollment Management department as well as university-wide, fostering an environment that encourages and enhances student engagement with clubs, organizations, and diverse University events.
  • Guides and cultivates meaningful connections with student clubs and organizations, along with their dedicated staff and faculty advisors, through the creation of comprehensive training sessions, informative orientations, resource development, and regular, effective communication channels.
  • Works in tandem with Campus Recreation, the Office of Student Conduct, and Residential Life to craft inclusive and impactful engagement initiatives, ensuring a holistic approach to supporting the seamless transition of all new students into the University community. Oversees, in collaboration with the Assistant Dean of Students, critical standards, assessments, reports, and community engagement initiatives for Fraternity and Sorority Life, while working in conjunction with Title IX, Student Conduct, and AB 524 compliance measures.
  • Facilitates comprehensive engagement with the CSU club and organization registration process, ensuring a streamlined and efficient approach to their registration requirements. Collaborates closely with the Office of Student Conduct, and Assistant Dean of Students to address matters related to student organization conduct or violations of CSU/campus policies, ensuring a cohesive and responsive approach.
  • Serves as a liaison between the Student Engagement Team (SET) and Time, Place, & Manner to facilitate activities and programs for student organization leaders and new students, fostering a comprehensive understanding of freedom of speech guidelines.
  • General Administration & Assessment

  • Facilitate effective collaboration among diverse campus partners, overseeing the coordination and management of joint efforts pertaining to student activities, events, as well as engagement, involvement, and participation initiatives.
  • Contribute to the creation, execution, and oversight of strategic plans aimed at enhancing collaboration, communication, and the formulation of policies and procedures pertaining to the activities, program planning, event management, and adherence to time, place, and manner (TPM) policies for student clubs and organizations.
  • Designs, implements, and evaluates yearly assessments for student activities, programming, campus events, and other University-wide initiatives, ensuring a comprehensive analysis to inform continuous improvement and strategic planning.
  • Creates and assesses statistical, analytical, and narrative reports designed for presentations, decision-making processes, and program enhancements, ensuring data-driven insights for informed decision-making and continuous program improvement.
  • Partners with the Assistant Dean of Students and university leadership to define key metrics serving as indicators for student retention, engagement, and participation in university activities and events. Secures the development and distribution of promotional materials that highlight university activities and events, contributing to the support of student success and retention initiatives. Conducts an annual assessment of all facets of campus engagement, involvement, and available opportunities for students to maintain connections. Evaluates the requirements of students both prior to and during their academic journey, adapting student life programming to address identified needs.
  • Works closely with the Technical Manager of the Student Life Events Center to offer strategic support for university-wide events and programs. Offers strategic leadership and supervision for the student segment of a centralized event system, ensuring transparent and consistent communication with the Assistant Dean of Students regarding any student-led programs and events.
  • Undertakes special projects as delegated by the Assistant Dean of Students for the Division of Student Life.
  • Marketing & Systems Oversight

  • Collaborating with campus partners, including Strategic Marketing and Communications, Enrollment Operations, Admissions, Dean of Students, and Division of Student Life, to contribute to the development of outreach, marketing, and communication strategies for activities and events. Additionally, providing support for the planning and management of unit online platforms, such as mobile app engagement, orientation, and event registration systems.
  • Other Duties as Assigned

  • Direction provided from supervisor as needed.
  • Be available for campus and departmental emergency response.
  • Professional Behavior

  • Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles
  • Promotes and ensures the application of human resources professional responsibilities and ethical standards; This position necessitates a prominent standing within a diverse campus community, demanding visibility, and active advocacy for the department. The incumbent must proficiently communicate a compelling vision to guide the department's operations toward excellence. The schedule may entail weekend and evening commitments, potentially including holidays. Extended periods of the day may involve office work, desk-based tasks, computer work, and attending meetings. The ability to effectively engage with a culturally and ethnically diverse population of students, faculty, and staff is essential.

  • Structuring Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work.
  • Managing Talent: hire, supervise, coach, support employees.
  • Inspiring Performance: empower, appreciate, communicate constructive feedback.
  • Building Teams: build trust and collaborate.
  • Using & Sharing Information: open communication, transparency.
  • Facilitating Change: encourage other to seek opportunities for different innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

  • Bias toward collaboration and teamwork.
  • Effective oral, written, and nonverbal communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.
  • Minimum Qualifications

    Master's degree from an accredited institution in an appropriate area of specialization (Education, Counseling, Student Affairs, Higher Education). 3 to 5 years of progressively responsible experience managing programs focused on university student activities and events, student retention, student engagement, student success, or related experience. Demonstrated experience with data analysis, reporting, and use of data in decision-making.

    Preferred Qualifications

    Proven experience working collaboratively with colleagues at all levels in a large, complex institution, as well as with diverse external communities, to facilitate positive and collaborative processes and initiatives coupled with measurable programmatic deliverables. Evidence of initiating or founding units with clear and well-defined mission and goals, as well as clear metrics for success. Experience managing budgets, assessing program effectiveness, and successfully applying for grants to support program development. Experience teaching in a higher education setting. Demonstrated knowledge of current research, theory, and best practices of first year student experience and student retention programs. Knowledge of assessment strategies to rate, analyze and improve performance. Professional interpersonal and public presentation skills. Excellent organizational skills, attention to detail, and flexibility. Ability to write reports based on data analysis and interpretation. Ability to collaborate with various university departments and external partners to support a diverse student population.

    Pre-Employment Requirements

    This position requires the successful completion of a background check.

    Eligibility to Work

    Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


    Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

    We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

    CSUEU Position (For CSUEU Positions Only)

    Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

    Additional Information


    Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

    CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

    The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

    Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

    Advertised: March 04, 2024 (9:00 AM) Pacific Standard Time
    Applications close: Open until filled


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