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Financial Aid Counselor

Employer
The Community Solution Education System
Location
Remote

View more

Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Description:

The Financial Aid Counselor position is an entry-level position that participates in our Financial Aid Training program to build a front-facing student service career. The training program is expected to be completed within 6 - 12 months. Upon successful completion of the training program within the first year, the Financial Aid Counselor is considered for promotion into the Financial Aid Advisor position. The Financial Aid Counselor is responsible for the initial financial aid (FA) contact with prospective students and recurring contact with continuing students, advising and assisting students with FAFSA completion and setting the expectation for what students should anticipate during the FA process. This position supports student success within their financial aid options.

Principle Duties:

  • Serves as the primary contact for students to promote FAFSA completion and missing documents for new and continuing students (i.e. FAFSA verification, MPN, ELC, etc.)
  • Performs outbound calls and emails to students to complete initial FAFSA.
  • Supports the Financial Aid Advising team by sorting and responding to incoming emails, helping students obtain book vouchers, adding institutional scholarships to student accounts, reviewing student eligibility for Federal Work Study, and answering inbound student calls for general financial aid questions.
  • Counsels incoming students on financial aid resources.
  • Assists with student orientations on campus and via webinars.
  • Stays up to date on financial aid information by attending Financial Aid workshops.
  • Successfully completes financial aid training program within 6 to 12 months.
  • Other duties as assigned by FA management.

Essential Knowledge, Skills, and Abilities:

  • Strong communication skills.
  • Excellent customer service skills.
  • Ability to work without close supervision.
  • Flexible and quick learner.
  • Desire to learn.
  • Strong teamwork skills.
  • Detail-oriented and able to multi-task
  • Ability to empathize with different demographic populations.

Position Qualifications:

  • 1-2 years of customer service experience
  • High School Diploma required. Bachelor's Degree preferred.

Compensation & Benefits

This opportunity is budgeted at $24.62 - 27.70 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.

Organization

Read our Diversity Profile MISSION

The Community Solution Education System prepares innovative, engaged, purposeful agents of change who serve our global community.

AT A GLANCE

Founded in May 2009, The Community Solution Education System is an entrepreneurial, not‐for‐profit educational enterprise dedicated to training professionals in high‐level, applied fields to use their knowledge and skills to serve the greater good. The System includes:

  • Specialized colleges, each focused on a distinct discipline such as psychology, education, nursing, or law;
  • A range of shared services that enable our schools to deliver industry‐leading technology and services they might otherwise be unable to afford.

Our adaptive, sustainable business model—coupled with the social change mission that unifies all of our entities—distinguishes The Community Solution Education System from any other educational system today.

OUR SCHOOLS

The Community Solution Education System includes four specialized higher education institutions that offer an effective approach to preparing socially responsible professionals in applied fields, and a children's school that serves as a powerful training lab for our college students while delivering progressive, evidence-based curriculum to young learners.

Our collection of colleges and schools are guided by a shared mission: to prepare innovative, engaged, purposeful agents of change who serve our global community.

  • The Santa Barbara and Ventura Colleges of Law
  • Pacific Oaks College & Children's School
  • The Chicago School
  • Kansas Health Science Center
  • Saybrook University

The Community Solution Education System is a nonprofit system of colleges that advances student success and community impact.

 

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