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Help Desk and Technical Support Specialist – Digital Media (Part-Time)

Job Details

Job Title:

Help Desk and Technical Support Specialist – Digital Media (Part-Time)

Reports To and Evaluated by:

Chief Information Officer

Required Qualifications:

High School diploma or equivalent AND two years of computer related experience with emphasis in audio, video and multimedia creation, production and purposing or related field experience. Knowledge of computer hardware and software. Good customer service, interpersonal and communication skills. Ability to interact well with students, faculty, and staff.

Must be able to demonstrate the Morton College core values of compassion, fairness, responsibility, tolerance, respect, and truth.

Preferred Qualifications:

Associate’s degree. Four years of experience. Bilingual in Spanish and English.

Job Summary:

The Specialist will answer calls, update, document, and attend to Helpdesk tickets as it pertains to Digital Media. Assists in Computer installations and troubleshooting; perform various functions for maintaining inventory controls. Provide support for campus events. Support the Radio Station. The duties and responsibilities may change as the need of the College arises.

Specific Job Duties:

  • Assist with all aspects of Helpdesk operations as it pertains to Digital media.
  • Answer technical questions from end-users.
  • Assist in support of systems and applications used by Morton College.
  • Assist and instructs Student Aids with resolution of Digital Media Projects and Requests.
  • Assist in the processing, compression and streaming of video and audio files for the College’s Media Services.
  • Provide Multimedia support for campus events/functions, including sporting events and theatre productions.
  • Maintain audio and video production equipment for Multimedia staff use.
  • Assist with training for Campus Radio Station.
  • Perform other duties as assigned.

Salary Range:

Per CBA

Posting Number:

P00478PU

Desired Start Date:

04/01/2024

Open Date:

02/27/2024

Open Until Filled:

No

Organization

Morton College, the second oldest community college in Illinois, was founded in 1924 to meet the educational demands in the growing communities of Berwyn, Cicero, Forest View, Lyons, McCook, Stickney and other near western suburbs which were a national hub of economic activity.

As a comprehensive community college, recognized by the Illinois Community College Board, Morton College's mission is: To enhance the quality of life of our diverse community through exemplary teaching and learning opportunities, community service, and life long learning.

Goals:

Maximize the College's resources to support student learning.

Conduct ongoing assessment of student learning to discover new ways to help students succeed.

Develop responsive curricula and programs to serve community needs.

Encourage community families to embrace the educational opportunities Morton College provides.

Employment at Morton

Morton College has the distinction of being the second oldest comprehensive community college in Illinois. The pioneering spirit that established this learning community continues to drive Morton today as a Hispanic Serving Institution for Berwyn, Cicero, Forest View, Lyons, McCook, Stickney and other communities.

Morton College is located in Cicero, a western border suburb of Chicago, only eight miles from the heart of the business and cultural center of this great midwestern city. Chicago offers a complete array of entertainment venues, including six major professional sports teams plus the beautiful Lake Michigan recreational area.

As an institution of higher education, Morton College is committed to the development of its employees and encourages them to participate in life-long learning activities.

Morton College does not discriminate on the basis of race, color, religion, national origin, sex, age, marital status, or physical handicap in its educational, admissions, or employment practices.

Company info
Website
Telephone
708-656-8000
Location
3801 S. Central Ave
Cicero
IL
60804
US

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