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Business Services Coordinator - Advanced

East Carolina University
Greenville, NC

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Job Details

Job Title:

Business Services Coordinator - Advanced

Position Number:


Vacancy Open to:

All Candidates



Department Homepage:

Advertising Department:



Academic Affairs

Classification Title:

10739 Business Services Coordi

Competency Level:

3 - Advanced

Working Title:

Business Manager - Bolivia

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$31,888 - $57,617

Anticipated Hiring Range:

$31,888 - $51,907

Salary Grade Equivalency:


Work Schedule:

M-F some nights and weekends as needed

Work Hours:

8-5 typically but may require nights and weekends

Position Location (City):


Job Category:

Staff - Professional

Organizational Unit Overview:

The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.
Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.

Job Duties :

This position is located at the School of Dental Medicine, Community Service Learning Center and is the practice site administrator for the Community Service Learning Center (CSLC). This position will manage the business, financial, human resources and policy compliance functions as well as have clinical managerial oversight for clinical processes, quality assurance, and compliance. He/she will also serve as the patient services director for the CSLC by monitoring scheduling, financial counseling, and hearing and resolving any concerns a patient might have with his/her care or treatment. The Business Manager serves as resource for patient programs and assists patients and staff with questions regarding patient services options. In addition, the Business Manager plays an important role in the education of the students as a part of the practice management curriculum. Since a critical part of the SoDM Mission statement is to ‘Provide and enhance oral health services for underserved North Carolinians through implementation of community-oriented service learning and interprofessional collaborations’ the Business Manager is responsible for fostering positive relationships with community leaders and working collaboratively with them to accomplish this mission. It can come in the form of anything from ‘Give Kids a Smile’ to Career Days with older students or sharing Oral Health information to the younger ones. He/she will work collaboratively with community partners to assist in delivering oral health care to underserved patients.This position communicates with area health partners to facilitate a whole health approach for patient care.

This position will manage the business, operational, human resources, and financial functions of the clinic as well as have managerial oversight for clinical processes, quality assurance, and compliance. This position will manage various programs instituted at the CSLC to include but not limited to the Reduced Fee Program, Payment Plan reviews and agreements, NC Farmworkers Program, Ryan White Program, Patient Care Fund, Teaching Case Proposals, and Grant Case Proposals. Each of these programs has very different guidelines. This position will be required to make independent decisions using sound business practices and policy and procedure requirements. This position will monitor workflow processes and procedures and modify those workflows as needed to meet the requirements of the CSLC. The position will also interpret policy changes and institute and facilitate the modified processes to meet those changes as well as ensure the continued compliance with those policies and procedures. The Business Manager’s role in work with the CSLC Director to propose long and short-term goals for the CSLC is mission-critical to the School of Dental Medicine.

Basic Knowledge Requirements:This position must have the ability to independently manage the business, financial, facilities, and human resources functions for this offsite location. The person in this position must be able to apply established state, university, and School policies and procedures to the CSLC location and develop and implement workflows and processes to support the mission and goals of the School of Dental Medicine. The person in this position must be able to conduct financial management for theCSLC and monitor revenues and expenditures as well as forecast future needs. This position must have detailed knowledge of the university accounting and budget policies and procedures. This position must also be able to compile, analyze, and summarize data to support budget needs and forecasting. The person in this position must be able to serve in full supervisory capacity and have experience in developing work plans and conducting performance evaluations. This position requires the knowledge of human resource policies and procedures and the ability to recruit and select employees for hire. This position requires the ability to serve in a human resource role for this offsite location for leave and time approval, coaching, and disciplinary actions as well as to serve as a resource for policy and procedure assistance and guidance. This position requires the ability to identify, recognize, and resolve difficult problems using the available and established procedures as applicable and to be able to make quick and sound decisions to resolve immediate problems. The person in this position must use his/her best judgement in quickly analyzing situations and making decisions for which there may not be a policy or procedure in place to resolve the business challenge at hand. This position also requires the ability to compile,analyze, and review data to assist in decision making, business functions, andforecasting. The person in this position serves as the community liaison and point of contact and must be able to communicate information clearly and concisely. This position must have the ability to develop written documents and reports and analyze and summarize these reports for the Dean’s office and the CSLC Director. This position requires moderate computer experience and the use of electronic records. This position also requires experience and a high level of proficiency using Microsoft Office applications to include Word, Excel, and Outlook.


Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

Minimum Education/Experience:

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

Previous experience in a dental practice desirable

License or Certification required by the Department:


Special Instructions to Applicant:

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.


ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow.

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

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