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Associate Director, Outreach & Customer Service

Lamar University
Beaumont, TX

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Number:


Position Title:

Associate Director, Outreach & Customer Service



Position Type:



Student Financial Aid

Job Summary/Basic Function:

About This Role:

Reporting to the Director of Student Aid, the Associate Director, Outreach and Customer Service is responsible for overseeing the day-to-day operations of the Financial Aid Counseling staff and Scholarship Coordinators. This position will provide training to see that each employee receives adequate education in all state and federal regulations. The Associate Director, Outreach and Customer Service is responsible for increasing and promoting awareness and participation of financial aid to potentially eligible students. This position will manage a staff of 10-12, including an Assistant Director, to help develop and provide financial aid information to students, parents, staff, and the general public; maintains records, appeals, counsel on scholarship opportunities and assists in determining financial aid eligibility according to federal and state regulations and requirements. Furthermore, this position will communicate with the Student Aid operations unit, to assist with making changes to the office processes in order to address awarding issues, and have continuous evaluation to ensure efficiencies and customer service is achieved.
What You’ll Do – Position Responsibilities

  • Tasks are accomplished by hiring new employees; performance evaluations;
    training new employees; addressing personnel decisions for direct subordinates
    and those under subordinates.
  • Participate in the development, planning and implementation of financial aid,
    scholarships and VA outreach practices and strategies aimed at increasing student
    engagement leading to student success.
  • Creates, coordinates, and publishes an internal standard operating procedures
    (SOP) manual for each area and specific function within the operations and
    compliance until and updates/communicates changes to assure compliance with
    regulatory and administrative requirements for Title IV federal student aid
  • Ensure proper coordination of scholarship programs, including but not limited to,
    interviews, donor communication, scholarship presentations, award calculations
    and banquet planning.
  • Provides leadership and training to direct reports and related staff on updates and
    issues with respect to state and federal financial aid programs and scholarships;
    both donor and institutional.
  • Assists in the management of the day-to-day operations of assigned areas.
  • Works with Associate Director of Compliance and Operations, as well as
    Enrollment Analyst to ensure Scholarship Manager system is kept up to date.
  • Participates in the data gathering and coordination for a successful annual
    scholarship audit.
  • Designs schedules and communication flows to targeted populations; delegate
    activities where staff will present financial aid information to students, parents,
    staff and the general public in a variety of settings, such as high schools, on-
    campus, businesses and community organizations.
  • Leads the development and organization of outreach materials, website and/or events targeted towards increasing awareness of financial aid, scholarships and veteran services.
  • Manages the Money Management program for student information and financial
  • Oversees the debt letters and default management initiatives.
  • Other duties as assigned

Who We Are:

Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

  • Health, dental & vision insurance
  • Life insurance
  • State of Texas Retirement plans
  • Tuition covered at 100% for employees, spouses and/or eligible dependent.
  • Paid time off – vacation, sick, and holidays.
To see more information about the available benefits, please visit: Insurance – Lamar University

Minimum Qualifications:

  • Bachelor’s degree
  • Minimum three years’ work experience, preferably in financial aid, and/or finance, including one-year supervisory experience.

EEO Statement:

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement:

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.



Posting Date:


Close Date:


Open Until Filled:



Texas Roots. Infinite Possibilities.

Lamar University students enjoy small classes where they can build lasting friendships with professors and peers. The 270-acre campus is in Beaumont, Texas, located about 90 miles east of Houston and 25 miles west of the Louisiana border. A comprehensive public university, Lamar gives students a chance to explore a variety of interests to prepare them to succeed in whatever fields they choose.


A member of the Texas State University System, Lamar University offers 63 undergraduate, 47 master's and nine doctoral degree programs. The university has more than 13,000 students enrolled in five academic colleges - Arts and Sciences, Business, Education and Human Development, Engineering, Fine Arts and Communication. Lamar also offers the College of Graduate Studies and academic programs such as the Center for General Studies.

Students have access to numerous opportunities for scholarships, undergraduate research and study abroad programs. Lamar University students have: 

  • Performed research for NASA and flown experiments on NASA reduced-gravity flights.
  • Presented original research at academic conferences as undergraduates in fields including mathematics, business and sociology.
  • Enjoyed a 73 percent acceptance rate to medical and dental schools in recent years, compared to a 39 percent acceptance rate statewide.
  • Gone on to lead major companies and make a name for themselves in fields from art and music to nursing and engineering.


Students can participate in or cheer on their peers in more than a dozen NCAA Division I sports. Last year, the Cardinals were Southland Conference champions in men's golf, cross country and women's tennis. The volleyball and men's basketball teams were regular season co-champs and the women's basketball team was Southland Conference East Division champion. The LU baseball program has produced several major leaguers. The women's soccer program is entering its second season. The golf team has topped national rankings in recent years.

LU is beginning to rebuild a football program. A coach was hired in 2008. The stadium and athletic complex are being renovated, and the Cardinals plan to return to the gridiron in 2010.

Campus Life

A building boom at Lamar University in the past decade has given students access to state-of-the art facilities for learning, playing, dining and living.

Residents of Cardinal Village, the modern residence halls, have private bedrooms, high-speed Internet and amenities including an outdoor pool, basketball courts and community centers. The new dining hall offers a bistro ambience with international and American cuisine.

Working out in the Sheila Umphrey Recreational Sports Center is like a trip to an exclusive gym where students have an automatic membership. Features include a 43-foot climbing wall, an elevated jogging track, new cardiovascular and weighttraining equipment, and courts for sports such as basketball, racquetball and indoor soccer. Competitive types can participate in intramural sports ranging from basketball and flag football to dodgeball, cricket and pool.

Making friends and building a social network is easy at Lamar with more than 100 clubs and organizations registered on campus. Through campus organizations, students can:

  • Join a fraternity or sorority
  • Get involved in community service
  • Delve into a cause
  • Nurture spiritual beliefs
  • Start networking in future professions
  • Do all of the above.

LU is a short drive from many outdoor adventures: a day at the beach, canoeing or fishing on area rivers and bayous, hiking in the Big Thicket National Preserve. Shopping and entertainment options also are nearby including theaters, museums and live music venues large and small.


Lamar University was founded in 1923 as South Park Junior College a few blocks from the current location. The name changed to Lamar College in 1932 to honor Mirabeau B. Lamar, second president of the Republic of Texas and the "Father of Education" in Texas. In 1951, the school became Lamar State College of Technology, a state-supported four-year institution, the first junior college in Texas to make such a transition. The name changed to Lamar University in 1971. The university joined the Texas State University System in 1995.


Visit campus to learn more about all Lamar University has to offer. Guided campus tours normally are scheduled at 10 a.m. or 2 p.m. Monday through Friday.

To arrange a campus visit, call (409) 880-8316 or e-mail

To apply for admission, financial aid and scholarships, go to


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