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Associate Dean of Academic Student Success

Eastern Mennonite University
Harrisonburg, VA, US

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Job Details

EMU seeks an Associate Dean of Academic Student Success who has a deep commitment to holistic student success and DEI. As a small faith inspired peace and justice university, the next Associate Dean will understand the complexities of the changing undergraduate student body and have a deep awareness of their needs and how to respond in an appreciative way. As an academic leader reporting directly to the Provost, this individual must be innovative while valuing data informed decision making processes.

Job Title: Associate Dean of Academic Student Success

Department: Academic Affairs

Supervisor: Provost

FLSA Classification: Exempt

Schedule: Regular, 12 mo., FT, M-F 8am-5pm

IPEDS Classification: 25

CUPA: 412135

Job Summary:

The Associate Dean of Academic Student Success directs operations, initiatives, and activities and is responsible for developing, implementing, and evaluating strategies that support increases in retention and graduation of undergraduate students at Eastern Mennonite University (EMU). Reporting to the Provost and Vice President of Academic Affairs, the position is a member of the Provost Council. The Associate Dean works closely with administrators, faculty and staff to promote bet practices in student success and oversee first-year advising, transfer student advising, student  academic support services, and works collaboratively with various units on new student orientation, among other areas. The position has a considerable role in supporting the University’s Quality Enhancement Plan (QEP). The Associate Dean facilitates the academic review process and monitors students on Academic Plan Academic Warning.


• Lead academic retention efforts with a data informed approach, through the use of Navigate (EMU’s student success platform).

• Institutional manager of the Navigate early alert system which includes coordinating training on the system using best practices and managing specific care areas focused on student retention.

• Use data to assess the effectiveness of academic and support services and to develop department and personnel goals aligned with the University’s strategic goals.

• Assist in creating and delivering learning strategy and success workshops.

• Counsel, advise, and advocate for all EMU students.

• Maintain, analyze, and interpret data to identify opportunities and develop strategies to advance academic achievements and student success.

• Assist in creating and delivering learning strategy and success workshops.

• Chair and oversee the university’s Academic Review Board (ARB) which includes sending ARB communications and collecting and monitoring data related to Academic Plan, Academic Warning and reinstatements.

• Member of various committees and ad-hoc groups on campus (i.e., Admissions Committee, Provost Council, Academic Council, CARE, SALT).

• Liaison with Deans, Center for Teaching and Learning, Admissions, Athletics, Student Life, Institutional Research and the Provost.

• Imaging and create academic first year experience.

• Advise mid-year transfer students, undecided students, and others as needed.

• Oversee advising of incoming first-time first year and transfer students in collaboration with Office of Admissions.

• Collaborate with to Admissions, Registrar, and Student Life for Transfer students with respect to admissions and orientation, including the Transfer Virginia portal.

• Develop and supervise first year advisors and CoachLink coaches.

• Assess the effectiveness of academic advising in collaboration with the Deans.

• Create an academic advising handbook and orient/support new academic advisors.

• Support graduate student advising and success initiatives in collaboration with the Deans.

• Create a course based on student progression for academic recovery and first year transition.

• Available to teach courses during working hours.

• Provide leadership to EMU’s QEP.

• Oversight of First year Transitions course.

• Oversight of multiple budgets.

• Perform other duties as assigned.

Required Skills/Abilities:

• Abreast on best practices in appreciative and holistic student success strategies and advising. 

• Demonstrated knowledge of university student development and educational administration. 

• Ability to interpret and analyze information for effective decision making. 

• Ability to organize 

• Attention to detail for accurately preparing and maintaining accurate records, correspondence, and coordinate information. 

• Ability to demonstrate excellent problem-solving and conflict resolution skills, and the ability to deal effectively with a variety of situations and constituents. 

• Ability to take initiative, set goals, prioritize and organize job tasks and workload in order to meet deadlines, ability to complete work in a timely manner and communicate progress routinely. 

• Demonstrated budget experience. 

• Demonstrated ability to think strategically, critically, and creatively. 

• Ability to use a PC and software such as, Microsoft Office and Google. 

• Proficient with University systems and software (i.e., Navigate, Jenzabar, Moodle, Qualtrics). 

• Ability to operate commonly used office equipment such as a copy machine, fax, phone, etc. 

• Ability to communicate effectively in writing and verbally with a wide variety of constituents. 

• Ability to build relationships that balance the multiple, varying, and sometimes conflicting interest of diverse stakeholders. 

• Ability to maintain confidential information and materials. 

• Demonstrated commitment to high standards of customer service. 

• Ability to uphold and implement university and department policies and procedures. 

• Ability to remain calm during crisis and stressful situation. 

• Ability to frequently work hours outside of the normal work schedule, such as evenings and weekends.

Education and Experience:

Master’s degree in related field, and a minimum of 3 years of experience in educational leadership in a position of increasing responsibility or student success position or an equivalent combination of experience, education, and training.

Minimum of 3 years of supervisory experience preferred. Experience in a higher education environment is preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands and fingers, to handle, or feel. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The employee must occasionally travel to meetings and conferences off campus, which may include some overnight travel.

Supervisory Responsibilities:

Directly supervises 4-4 regular staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


A leader among faith-based universities, Eastern Mennonite University emphasizes peacebuilding, sustainability, experiential learning, and cross-cultural engagement. Founded in 1917 in Harrisonburg, Virginia, EMU is an educational institution of Mennonite Church USA. EMU serves students of diverse religious and cultural backgrounds and confers undergraduate, graduate, professional and seminary degrees.

Through 41 majors, 37 minors, two pre-professional programs, 15 teacher education programs/licensures, and four associate degrees, EMU educates students to serve and lead in a global context. A cross-cultural program providing immersion in another culture has long been a requirement for all students. Our community challenges students to pursue their life calling through scholarly inquiry, artistic creation, guided practice, and life-changing cross-cultural encounter.

Professors mentor students to encourage growth in their faith in a caring community, to broaden their worldview through study and relationship-building, and to work collaboratively to reach new academic heights. EMU grads are serving and leading all over the world.


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1200 Park Road

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