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Information Technology Infrastructure Technician

Employer
Mount Holyoke College
Location
South Hadley, MA

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Job Details

Position Type: Staff Full-time

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional nights and/or weekends as needed 

Salary: Minimum starting rate $33.49

Department Summary & Job Purpose:

Library, Information, and Technology Services (LITS) is committed to empowering a diverse and inclusive learning community, equipping every person to engage the world purposefully. LITS connects people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavors.

The Information Technology Infrastructure Technician reports directly to the Head of Enterprise Services and is responsible for the installation, management, field support, troubleshooting, and, in some cases, the design of low-voltage and network-attached devices and equipment managed and maintained by LITS. This includes critical IT services such as campus phones, ID (OneCard) systems, blue light phones, and an array of alarm and public safety systems.

This position is a member of the Technology Infrastructure and Systems Support (TISS) Group, which focuses on providing the technology base and its accompanying framework for the electronic resources and services that support the College. Operations within the TISS Group include data center operations, networking, web application support, business intelligence, and administrative computing.

 

Core Job Duties and Responsibilities: 

  • Install, configure, repair, and maintain devices such as access control controllers/readers, servers, transaction terminals, video surveillance and alarm equipment, ID (OneCard) card production equipment, network switches, access points, and phone handsets. 
  • Assist with system design, analysis, and development. Make recommendations for system, equipment, and IT service improvements and upgrades.
  • Design, build, and maintain a variety of campus alarm systems monitoring critical equipment, secure spaces, and environmental conditions.
  • Ensures all equipment is up-to-date and operating effectively; makes repairs as necessary, including shipping and receiving all RMA requirements.
  • Maintains documentation, including diagrams, annotated building floor plans, workflows, and configuration information.
  • Ensures compliance with professional and technology standards, license and regulatory requirements, and MHC standards, policies, and procedures.
  • Implements preventative maintenance program and regular hardware inspection.
  • Supports Public Safety and other administrative and academic departments with multiple integrated systems.
  • In partnership with the LITS Help Desk, identifies, investigates, and resolves complex problems.
  • Maintains high quality customer service standards, responding to questions and problems. Actively works with colleagues in LITS to create a welcoming and user-centered environment where diverse students, faculty, and staff can thrive.
  • Required to be on call 24/7 as needed in rotation with other team members to respond to issues with securing buildings, alarms, and access points.
  • Participates in staff meetings, technical discussions, and negotiations with other departments.
  • Develops strong working, collaborative partnerships within LITS with the College community, Five Colleges, and others to proactively identify, recommend, facilitate, and implement appropriate and effective policies, services, resources, support, and procedures that improve the ability of the College community to accomplish its teaching, learning, research, and administrative goals.
  • Attends and contributes to major campus-wide or LITS-sponsored events, which may be held at night, on weekends or holidays, and are part of every employee’s core responsibilities.
  • Performs related duties as assigned.

Qualifications: 

  • At least 5 years of experience working on or with electronic control systems, IT infrastructure, and/or wiring and associated protocols.
  • A strong knowledge of electrical circuits is preferred, including using electrical testing equipment to troubleshoot and repair low-voltage components and systems.
  • Experience using software including card-access control platform and Microsoft Office or Google G-Suite products. The ability to run and troubleshoot reports using application software (i.e., phone and OneCard systems) is desired.
  • Demonstrated ability to organize and prioritize a series of complex and interdependent work assignments.
  • Ability to work individually, and within teams a multifaceted organization.
  • Must have strong attention to detail, demonstrated resourcefulness, analytical ability, and ingenuity.
  • Commitment to customer service and inclusivity, including strong interpersonal skills.
  • Possesses integrity, ethics, and respect for confidentiality.
  • A criminal background check is required.

Preferred Qualifications:

License/Certifications:

Compliance Requirements: 

Physical Demands: 

  • Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation. Comfortable on a ladder, occasionally no more than 10 feet.
  • Frequently twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, write by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 50 pounds.
  • Occasionally kneel/crawl and operate foot and/or hand controls.

Working Conditions: 

  • Work is performed in both interior and exterior environments across campus.
  • Frequent travel on campus to departments/buildings or local off-campus locations is also required.
      

Background Checks:

At Mount Holyoke College, we prioritize the safety and well-being of our community members. To ensure this, we require all new hires, affiliates, and others to undergo comprehensive background checks before joining our institution. Our Office of Human Resources manages and conducts these checks, including screenings for CORI, SORI, credit history, and driver credentials. Additionally, the Five College Office of Compliance and Risk Management works to coordinate and facilitate these checks in accordance with our policies.

Special Instructions for Applicants

Apply online; application materials must include:

  • A cover letter summarizing interests and qualifications
  • A complete resume or curriculum vitae (CV)
  • Contact information for three professional references
  • Mount Holyoke College is a women’s college that is gender diverse. The college is devoted to ensuring that all its employees and students have equal access to opportunities in education and employment. In accordance with state and federal law, Mount Holyoke College does not discriminate in employment against individuals based on their race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status.

    Mount Holyoke College is an Equal Opportunity Employer. 

    Organization

    Mount Holyoke College is a highly selective liberal arts institution with a long tradition of educating women for active engagement in the world. A diverse community of approximately 2000 students (13% international, 17% U.S. women of color), the College is committed to the creation of a powerful learning environment which seamlessly links the curricular and co-curricular dimensions of campus life in a way that affirms identity, builds community and prepares women for leadership in a pluralistic world.mount_holyoke_college1.jpg

    Mount Holyoke is located in the beautiful Pioneer Valley in Western Massachusetts. The College, which has just completed the third year of an ambitious six-year strategic plan, is committed to educating a diverse community of women at the highest level of academic excellence and to fostering the alliance of liberal arts education with purposeful engagement in the world. Mount Holyoke is in a particularly strong position having received the highest numbers of applications in its history. Mount Holyoke is a member of the Five College Consortium (along with Amherst, Hampshire, and Smith Colleges and the University of Massachusetts at Amherst).

    mount_holyoke_college2.jpgAs the first of the Seven Sisters—the female equivalent of the once predominantly male Ivy League—Mount Holyoke established higher education for women as a serious endeavor. Our long, distinguished history of educating leaders arises from a powerful combination of:

    • academic excellence in a global learning environment
    • a tight-knit, diverse, and international community
    • a worldwide network of alumnae
    • the conviction that women can and should make a difference in the world.

    Reputation
    Mount Holyoke College is one of the nation's best institutions for undergraduate education, according to The Princeton Review Guide's 2010 edition of its annual guidebook, The Best 371 Colleges. Mount Holyoke rates highly in a number of categories, among them "best classroom experience" (#6), "best college library" (#12), and "dorms like palaces" (#13).

    Students
    Our 2,200 students hail from 48 states and nearly 70 countries. One in three students is an international citizen or African American, Asian American, Latina, Native American, or multiracial. Sixty-two percent of incoming first-year students were in the top 10 percent of their high school classes.

    mount_holyoke_college3.jpg

    Majors

    • 49 departmental and interdepartmental majors
    • Option to design your own major
    • 33 percent of all majors are interdisciplinary
    • Majors of current MHC students: humanities, 32 percent; social sciences, 42 percent; natural and applied sciences, 26 percent

    Class Size

    • 15 percent of classes have 10 or fewer students
    • 64 percent have 20 or fewer
    • 82 percent have 25 or fewer

    Student-to-Faculty Ratio
    9 to 1

    After College
    Six months after graduation, 86 percent of the class of 2008 were working or in school. Of those students, 16 percent were attending graduate/professional schools of their choice. Typically, 75 percent of MHC graduates enroll in graduate/professional school within ten years.

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