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Computer User Support Specialist 1, Digital Technology Solutions

University of Cincinnati
Main Campus
Current UC employees must apply internally via SuccessFactors >

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion.

Job Overview

Responsible for providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology-based facilities.

Essential Functions
  • Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users. Provide hardware and software training as needed.
  • Evaluate and recommend off-the-shelf software to meet user needs.
  • May write applications or automated routines or create other ad hoc applications solutions for users.
  • Modify existing or third-party software programs to meet user needs.
  • Create, manage, or manipulate data bases, using PC-based database software or mainframe database management systems/packages. Modify database report output according to user needs.
  • Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand-alone systems.
  • May administrator and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
  • Perform related duties based on departmental need. This job description can be changed at any time.
Required Education

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.

Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications


Required Experience

Relevant work experience considered.

Physical Requirements/Work Environment
  • Office environment/no specific unusual physical or environmental demands.
  • Compensation and Benefits

    UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

    • Competitive salary range dependent on the candidate's experience.
    • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
    • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
    • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
    • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
    • Tuition remission is available for employees and their eligible dependents.
    • Enjoy discounts for on and off-campus activities and services.

    As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

    To learn more about why UC is a great place to work, please visit our careers page at

    For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at

    The University of Cincinnati is an Equal Opportunity Employer.

    REQ: 95322


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