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Associate Director of Student Success

Chatham University
Chatham University, Woodland Road, Pittsburgh, PA, USA

Job Details

Associate Director of Student Success

Chatham University's Department of Student Affairs is accepting applications for the position of Associate Director of Student Success.

The Associate Director of Student Success is a 12-month, full-time, live-on staff position.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at:

Position Summary: The Associate Director of Student Success is responsible for supporting the mission of Chatham University and the Division of Student Affairs. Utilizing data-informed, equity-conscious practices and critical intervention methods, the Associate Director collaborates with campus stakeholders to enhance student success efforts at the University.

Reporting to the Assistant Dean of Students, the Associate Director is responsible for helping support transformative leadership and intentional action steps to increase student retention from the enrollment to degree completion.

The Associate Director also promotes student success through coordination of the Cougar's Care Alert system including managing daily case load, assisting in training staff to use system, and training the campus community on proactive and equitable ways to intervene with students, especially at-risk populations.

The Associate Director should be a high-energy, detail-oriented, positive role model who is committed to supporting a diverse array of programs, activities, and initiatives to promote student learning, sense of belonging, and retention in a student-centered environment. This position involves high student contact, including some evening and weekend hours while also serving on our on-call response team.

Duties and Responsibilities:

  • Participate as a committed team member of the Division of Student Affairs in university and division committee work, projects, and overall community development.
  • Oversee the Care Alert program to foster student retention and success, including:
    • Serve as lead user of the comprehensive management system - Pharos 360. Collaborate with campus stakeholders including Information Technology, Academic Affairs, and others to maintain system.
    • Coordinate the student emergency fund process and maintain regular communication with students about resources and support services available.
    • Maintain up-to-date user trainings for the system and intervention training for Athletic Coaches, Success Coaches, SDE Instructors, and other employees each year.
    • Manage the daily case load by assigning cases, ensuring all cases are closed and student issues are addressed. Actively meet with students to help navigate college life and support in resolving barriers.
    • Build relationships across campus to understand policies and procedures to foster student growth and development. Serve on the student care management team.
    • Alongside the Assistant Dean of Students, work collaboratively with Institutional Research to review data and suggest areas of improvement for student retention. Serve on the Midterm Review Committee and Retention Committee to support intervention efforts for students.
    • Regularly assess the Care Alert program and provide strategic vision for the course and program.
  • Collaborate with campus partners to develop a comprehensive retention and student success plan that nurtures inclusive and equitable outcome for all students.
  • Develop and co-lead new programming and retention initiatives for first-year, second-year, and transfer students. This includes underrepresented student populations.
  • Co-manage retention initiatives budget with the Assistant Dean of Students.
  • Supervise Success Coach Graduate Assistants to support the daily operations of the Cougar's Care Alert system and maintain knowledge of university resources and best practices to help students navigate barriers.
  • Partner with department chairs, faculty, academic advisors, and other community stakeholders to develop retention strategies and targeted intervention initiatives to maintain successful academic progress and student retention.
  • Coordinate the Medical Cancellation/Withdraw process with the Dean of Students, including meeting with students, creating care plans to return, and processing paperwork.
  • Provide shared support for the Success Coach Program, first-year seminar course and Orientation.
  • Instruct 1 section of SDE 101 (Strategies for Student Success in College) in the fall semester.
  • Serve in the on-call duty rotation and provide crisis response. Responsible for assessing and making decisions regarding student health and safety.
  • Support Cougar's Care system and provide resources for students of concern.
  • Perform other duties and special projects as requested and assigned by the Assistant Dean of Students, Associate Dean for Academic Success, and/or Dean of Students.


  • Master's Degree in Higher Education Administration, Counseling, Social Work, or a related field, with minimum of 2 years of professional work experience in student affairs or a higher education setting.
  • Comprehensive understanding, appreciation, and support of student life at a small, private institution and a commitment to improving the lives of students.
  • Possess impeccable judgement, critical thinking, tolerance for ambiguity in diverse situations, and commitment to student development.
  • Demonstrated commitment to equity, antiracism, and the ability to foster inclusive
  • Demonstrated understanding of and strong commitment to customer service and a student-centered experience.
  • Experience working with students, faculty, and staff to deliver collaborative initiatives, programmatic support, and offer advice and guidance that enhances student performance and development.
  • Willingness to collaborate with multiple individuals and departments to best serve Excellent organizational, oral, written, and online communication skills.
  • Sound judgment and ability to resolve student issues and crisis situations effectively.
  • Ability to multitask, meet established deadlines and demonstrate initiative and flexibility.
  • Excellent interpersonal skills, with special sensitivity to the needs of a diverse student

Salary Range: $46,100 - $52,400. 40-hour work week. Exact compensation based on candidate skills and experience.

How to Apply:

Applications accepted only via (direct link is and follow the instructions to complete the application process. To ensure full consideration, please include:

    Cover Letter outlining your qualifications for the positionCurriculum Vitae or ResumeContact information for three professional references

All application materials should be uploaded at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.


About Chatham

Founded in 1869, Chatham University is a fully coed institution with an enrollment of over 2,200 students and over 60 undergraduate and graduate programs in our areas of excellence: health & sustainability; business & communication; and the arts & sciences. Chatham is the alma mater of environmental icon Rachel Carson ’29, and is recognized as a leader in the field of sustainability, having been selected as one of the Top 50 Green Colleges by The Princeton Review; ranked in the top five nationally for sustainability achievements in the Sustainability Tracking, Assessment & Rating System™ (STARS); and mentioned in a 2012 Forbes article as one of the places "contributing to Pittsburgh's transformation into a destination for green living."

Building on these accomplishments, Chatham opened in 2014 the world's first fully sustainable campus in higher education, Eden Hall Campus. Consistently ranked as a best college by U.S. News & World Report in the Regional Universities North category, Chatham consists of the School of Health Sciences; the Falk School of Sustainability & Environment; the School of Arts, Science & Business; and the School for Continuing & Professional Studies.

Accreditation The University is accredited by the:

· Commission on Institutions of Higher Education of the Middle States Association of Colleges and Secondary Schools

· Pennsylvania Department of Education

· Pennsylvania Department of Education Teacher Certification Program

· Accreditation Council for Occupational Therapy Education

· Accreditation Review Commission on Education for the Physician Assistant

· American Chemical Society

· American Psychology Association

· Commission on Collegiate Nursing Education

· Commission on Accreditation in Physical Therapy Education

· Council for Interior Design Accreditation

· Council on Social Work Education

· International Assembly for Collegiate Business Education

· Masters in Psychology and Counseling Accreditation Council


Mission Statement Chatham University prepares its students to build lives of purpose, value, and fulfilling work. Through professional skill development and liberal arts learning, Chatham prepares its graduates to be informed and engaged citizens in their communities; to recognize and respect diversity of culture, identity, and opinion; and to live sustainably.

Student Life Students at Chatham University immerse themselves in academics, co-curricular activities, and city life here in Pittsburgh, PA. At Chatham University, you’ll find an academic and social environment where everyone, from professors in the classroom to strong alumnae/alumni networks to fellow students, cares about your future. The Office of Student Affairs at Chatham is committed to assisting students in becoming active members of the campus community through a variety of programs and services. Student Affairs staff members are here to help Chatham students stretch their imaginations, learn about themselves, discover the world, and achieve their aspirations. Chatham University has a lot in store for students outside the classroom.

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