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Information Systems Analyst

University of Toronto
Toronto, ON

Job Details

Information Systems Analyst

Date Posted: 02/15/2024
Req ID: 35989
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00051783


About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Under the general direction of the Student Information Systems (SIS) Manager, Products and Applications, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s administrative management and student systems. You will work in cross-functional teams with developers, analysts and stakeholders on existing and new products using established methodologies, including Agile development processes. You will participate in all stages of the product life cycle including design, development, testing, implementation and support. Specifically, you will be involved in continuing development of the Course Information System, implementation of existing and new functionality, and support for functionality already in production. You will work closely with managers, senior stakeholders and team leads in managing project and development priorities, development sprints and the product road map. You may be involved in work with associated systems in the Student Information Systems group.

Your responsibilities will include:

  • Assessing needs and contributing to the development of business systems
  • Analyzing and documenting business requirements
  • Developing task schedules in concert with project schedules
  • Liaising with technical specialists to resolve end-user issues
  • Scheduling and assigning work to a small group in a limited area

Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum five years working in post secondary education, preferably in Information Technology or in support of teaching and learning.
  • Minimum five years working with or supporting enterprise level course or curriculum applications (e.g., course management, course delivery, curriculum management and review, syllabus)
  • Minimum 3 years working experience as a business analyst on Information Technology projects performing requirements gathering, analysis and testing.
  • Experience with student registration and enrolment systems, especially in the area of course offering and student course enrolment. Experience with ROSI required
  • Experience with the use of business analysis practices and tools (e.g., MS Excel Pivot tables, MS Visio, LucidChart, PowerBI)
  • Demonstrated experience supporting users of business applications.
  • Experience in training users and producing user documentation.
  • Experience working in cross functional development and implementation teams including developers, userexperience designers, business analysts and business owners/stakeholders.
  • Experience creating operational roadmaps
  • Strong communication skills; able to present requirements, concepts and procedures to a diverse audience.
  • Strong written communication skills.
  • Demonstrated superior client service skills.
  • Strong organizational and time management skills.
  • Strong analytical skills; able to interpret business requirements and articulate them into models and concepts.
  • Strong problem solving skills.

Assets (Nonessential):

  • Familiarity with SharePoint.
  • Familiarity with Service Now or other service support and ticketing applications.
  • Familiarity with Azure Dev Ops or other project and task management applications.
  • Familiarity with Agile development processes.
  • Familiarity with testing protocols and procedures.
  • Understanding of the evolving nature of higher education.
  • Experience in writing and executing queries and procedures in sql.

To be successful in this role you will be:

  • Articulate
  • Intuitive
  • Multi-tasker
  • Organized
  • Problem solver
  • Team player

Closing Date: 02/26/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $88,290 with an annual step progression to a maximum of $112,911. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

Job Segment: Business Analyst, PLM, Information Systems, Business Intelligence, Document Management, Technology, Management


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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