Endpoint Systems Analyst

Eastern Mennonite University
Harrisonburg, VA, US

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title:  Endpoint Systems Analyst                

Department: Information Technology

Supervisor: Associate Director of User Services

FLSA Classification: Non-exempt                       

Schedule: Regular, 12 mo., FT, M-F

IPEDS Classification: 15

CUPA: 463110


Job Summary:

The Endpoint Systems Analyst works closely with other User Services personnel on the IT staff to assure a high level of user satisfaction with all aspects of workstation operation and support across campus. The Analyst will assist in determining suitable hardware or software to meet user requirements, troubleshoots software and hardware failures and identifies network problems when they relate to servers, endpoints, platform, or related peripheral equipment.


  • Coordinates repair of Windows and Mac hardware or software issues promptly.
  • Upgrades Windows and Mac hardware on a four-year cycle.
  • Provides faculty and staff with appropriate hardware or software needed to perform their jobs.
  • Keeps documentation up to date.
  • Ensures Windows and Mac laptops are encrypted.
  • Works with Dell and Apple support to resolve hardware or software issues in a timely manner.
  • Corresponds with users to diagnose and repair hardware or software failures.
  • Ensure copier/printer downtime is minimal. 
  • Ensure service is performed as needed.
  • Ensure copier leases are reviewed and renewed.
  • The relationship with our vendor is positive.
  • Ensure that copiers are replaced and set up as needed.
  • Ensure copiers and printers are optimized for efficiency.
  • Ensure that computers are replaced on a four-year cycle.
  • Ensure that employees have adequate computer resources.
  • Ensure that computers are procured according to the Technology Resource Allocation Policy.
  • Ensure that computers are recycled appropriately.
  • Ensure that Northlawn depot is tidy.
  • Ensure that equipment is utilized as long as possible.
  • Ensure that all EMU equipment is labeled and entered into Equipweb.
  • Ensure that the asset database is correct.
  • Maintain computer lab hardware and software, keeping them in working order.
  • Collaborate with faculty and staff to provide access to software in the lab environment.
  • Ensure lab printers are always functioning.
  • Keep documentation up to date.
  • Provide monthly lab usage reports.
  • Reimage lab computers as needed.
  • Ensure lab software is up to date.
  • Ensure software requested by faculty on the lab computers.
  • Optimize startup performance.
  • Resolve walk-in customers' questions and issues.
  • Answer helpdesk phone calls within four rings.
  • Ensure service level agreement targets are met.
  • Helpdesk work orders are prioritized appropriately.
  • Provide back up support to Endpoint team members.
  • Participate in Endpoint team meetings.
  • Perform additional duties as assigned.
Required Skills/Abilities: 
  • Ability to comprehend complex information in order to troubleshoot and resolve problems.
  • Ability to set goals, prioritize and organize job tasks and workload in order to meet deadlines, ability to complete work in a timely manner and communicate progress routinely with the Associate Director of User Services.
  • Interpersonal skills for assisting faculty, staff, students, and other visitors, of varying technical proficiency.
  • Ability to use a PC and software such as Windows, Microsoft Office, and Google.
  • Ability to operate commonly used office equipment such as a copy machine, fax, phone, etc.
  • Ability to communicate effectively in writing and verbally with a wide variety of constituents.
  • Ability to collaborate and work with team members.
  • Ability to work hours outside of the normal work schedule, including weekends and evening hours.


Education and Experience:

Bachelor’s degree in computer science, or related field, and a minimum of 2 years of experience in information systems/technology position, or an equivalent combination of experience, education, and training.

Specific experience in Microsoft System Center Configuration Manager (SCCM), Chrome Management Console

JAMF, Fog, Windows, Mac, Chrome and iOS software, hardware and peripherals, Microsoft Office, Web browsers, Google Apps for Education, Network printing, and PaperCut.  Experience in a higher education environment is preferred. 


Physical Requirements: 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands and fingers, to handle, or feel.   The employee is occasionally required to stand, walk, and climb or balance.  The employee must occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by this job include close vision.  The employee must occasionally travel to meetings and conferences off campus, which may include some overnight travel.


Supervisory Responsibilities:




A leader among faith-based universities, Eastern Mennonite University emphasizes peacebuilding, sustainability, experiential learning, and cross-cultural engagement. Founded in 1917 in Harrisonburg, Virginia, EMU is an educational institution of Mennonite Church USA. EMU serves students of diverse religious and cultural backgrounds and confers undergraduate, graduate, professional and seminary degrees.

Through 41 majors, 37 minors, two pre-professional programs, 15 teacher education programs/licensures, and four associate degrees, EMU educates students to serve and lead in a global context. A cross-cultural program providing immersion in another culture has long been a requirement for all students. Our community challenges students to pursue their life calling through scholarly inquiry, artistic creation, guided practice, and life-changing cross-cultural encounter.

Professors mentor students to encourage growth in their faith in a caring community, to broaden their worldview through study and relationship-building, and to work collaboratively to reach new academic heights. EMU grads are serving and leading all over the world.


Company info
1200 Park Road

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