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HR Benefits Consultant

University of North Carolina at Greensboro
Greensboro, NC

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Job Details

Position Number:


Functional Title:

HR Benefits Consultant

Position Type:

Administration - Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The Department of Human Resources commits to the creation of an inclusive, collaborative, and responsive university by attracting, retaining, and developing a diverse community of talented individuals in support of the university’s mission. The Department is dedicated to providing state-of-the-art employee services including talent management, professional development, organizational capacity, compensation, employee benefits, wellness and work/life balance, rewards and recognition, records management, employee relations, human resource information systems, and affirmative action and diversity, that promote innovation, creativity, and inclusion.

Position Summary:

The University Human Resources Benefits Consultant plays a crucial role in supporting the administration and implementation of employee benefits programs at the university. This position requires a strong understanding of benefits administration, compliance with relevant laws and regulations, and excellent communication skills. This position will work closely with university stakeholders, employees, and benefit vendors to ensure effective and efficient delivery of benefits services. Tasks will include program administration, accounting functions, technical support, and team reinforcement.

Minimum Qualifications:

Graduation from a four-year college or university and two years of progressively responsible experience in Benefits administration. Experience analyzing, interpreting, applying, communicating and promoting benefits related policies and procedures required. Excellent communication (written and oral) and organizational skills with a demonstrated ability in counseling employees, supervisors and other staff on retirement and other benefit related options. Experience in higher education or the public service sector preferred.

Preferred Qualifications:

  • General knowledge of benefit programs including: retirement plans, Family Medical Leave, Workers’ Compensation, disability insurance, medical insurance and other insurance under IRC 125
  • Demonstrated attention to detail and accuracy in the interpreation and application of benefit policies
  • Proven ability to meet recurring deadlines and resolve issues in a timely and effective manner
  • Outstanding customer service that shows empathy, cultivates an excellent rapport with employees and retirees, and an ability to communicate effectively with varying needs and level of comprehension
  • Experience with Banner ERP systems for Universities
  • Strong Microsoft Excel skills

Recruitment Range:


Org #-Department:

Human Resources - 58401

Job Open Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Managing data integrations

Essential Tasks:

  • Monitoring and resolving data issues in the Empyrean platform
  • Resolving discrepancies in various benefit files including retirement, insurance, and other similar data files (e.g., NC Flex benefits)
  • Coordinating file spec changes with IT and external vendors

Percentage Of Time:


Key Responsibility:

Researching and resolving complex employee issues

Essential Tasks:

  • Working with HR Business Partners on problematic FML, Workers’ Compensation, disability, and other such cases involving employees being out on a permanent or intermittent basis.
  • Assisting General Counsel with records requests (e.g., public records, records for legal cases, etc.).
  • Researching the intersections of complex FML and Workers’ Comp situations and developing options on returning employees to the workplace, accommodations that may be needed, coordination of benefits, etc.
  • Resolving recordkeeping discrepancies and ensuring recordkeeping processes are reliabile (e.g., FML tracking, shared leave, etc.).
  • Researching and resolving retirement correction issues.

Percentage Of Time:


Key Responsibility:

Employee Consultations

Essential Tasks:

  • Consult with employees separated due to RIF, and other involuntary separations informing them of benefit options including continuation of insurance, retirement options, etc.
  • Provide consultations for non-standard retirements, including phased retirement.
  • Consult with employees applying for disability benefits and assist them in getting the necessary documentation to apply for benefits.
  • Serve as a resource for employees, addressing inquiries and concerns related to general benefits administration.

Percentage Of Time:


Key Responsibility:

Coordination with benefit vendors and TPA’s

Essential Tasks:

  • Establish and maintain strong relationships with benefit vendors, consultants, and third-party administrators.
  • Coordinate with benefit vendors, consultants, and third-party administrators to ensure accurate and timely processing of enrollments, terminations, and claims
  • Research and resolve non-standard issues regarding employee coverage, reporting, or other matters.
  • Coordinate vendor communications to employees and virtual or on-campus visits.

Percentage Of Time:


Key Responsibility:

Other consultant responsibilities

Essential Tasks:

  • Support the needs of the Benefits Team with decisions related to sensitive and complex FML, Workers’ Compensation, disability, and other situations.
  • Provide support in emotionally charged customer service interactions.
  • Provide guidance on payroll related decisions around deductions and leave administration as needed.
  • Assist in drafting policy and procedure on processes pertaining to benefits administration (e.g., leave polices, employee outprocessing, etc.)

Physical Effort:

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Preparing/Analyzing figures - C, Vision-Visual inspection - C, Hearing - F, Talking - F, Sitting - F, Lifting-0-30 lbs. - O

Work Environment:

Inside - C, Overtime - O


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
723 Kenilworth Street

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