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Director of Student Success (Chicago Campus)

Dominican University
Chicago, Illinois

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Administrative Jobs
Student Affairs, Other Student Affairs Jobs
Employment Type
Full Time
Institution Type
Four-Year Institution

JOB TITLE: Director of Student Success (Chicago Campus)

FLSA STATUS:  Salaried, exempt

DEPARTMENT: Academic Success Center

REPORTS TO: Executive Director of Retention  

JOB STATUS: Full-time (at least 37.5 hours/week)




The Director of Student Success provides leadership for services that build and sustain students’ academic development and access to support services. The Director also facilitates discussions on innovative and collaborative learning support practices, particularly on long-range co-curricular planning and holistic academic interventions, before they are grown to scale. This role works directly with the Executive Director of Academics at the Chicago Campus to coordinate support and intervention inside and outside of the classroom also working to co-facilitate faculty and staff data dives on the student experience.


This role also ensures the coordination of student success operations including but not limited to class registration (use of Stellic degree planning tool), supports along with facility manager Chicago Campus space utilization, and contributes to the coordination of the City as Campus engagement model.  


As a member of the Student Success and Engagement Division, the Director of Student Success will collaborate with colleagues to identify and remove institutional obstacles to student success and engagement and support the success of all students enrolled at the Dominican University Chicago Campus.




To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.




Advising/Learning Support and Success & Administration

  • Lead the delivery and coordination of support services empowering students to actualize personalized care plans inclusive of advising, disability accommodations, and engagement in academic support interventions with the support of the Chicago Campus Case Manager.
  • Collaborate with members of the Dominican University Student Success team, led by Executive Director of Retention, creating pathways for students to maximize their potential through high-impact curricular experiences  
  • Provide budget oversight for Chicago Campus student success initiatives
  • Oversee logistics of student services including handling space reservations, scheduling, implementation, and technology platform coordination as it pertains to disability accommodations
  • Collaborate to establish campus-specific policies and procedures to support student academic progress, such as academic notice, satisfactory academic progress for financial aid.
  • Provide support for faculty development & training through workshops, departmental visits, and one-on-one consultations with guidance from Chicago Campus Executive Director of Academics.


Bridge Co-Curricular Learning

  • Collaborate cross-departmentally on initiatives working to bridge curricular and co-curricular learning and programming through the City as Campus experiential design
  • Assure the continuous improvement of the course and academic success interventions in partnership with the Chicago Campus Executive Director of Academics


Supervision & Administration

  • Supervise the Chicago Campus Student Success Case Manager, ensuring coordination with the River Forest Student Success team
  • Train and supervise peer and professional support staff


Case Management

  • Serve as administrator of early alert and referral system at the Chicago Campus, reviewing new reports and assigning cases to the appropriate case manager
  • Serve on the Assessment and Care Team (ACT) to coordinate support for complex student cases
  • Provide coordination through oversight of the Chicago Campus Case Manager to provide space and technology coordination as it pertains to disability accommodations and support.


  • Leverage student performance data and evidence-based research to guide the development, oversight, and ongoing evaluation of programmatic, advising, and academic support strategies.


Other duties as assigned



All qualifications are required unless otherwise indicated.

Knowledge, Skills and Abilities:

  • Demonstrated ability to manage a team that includes faculty, professional staff, and students 
  • Supervisory experience in an academic support or student success/student development program
  • Teaching, tutoring, administrative, or advising experience in higher education 
  • Experience with staff development, budgeting, strategic planning, and advocacy 
  • Strong communication and collaborative skills
  • Confidence with educational and advising technology
  • The capacity to balance multiple priorities with patience, flexibility, and persistence 


Education and Experience:

  • Master's degree required;
  • Five years of progressive managerial experience in education field required




Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago. Dominican University is accredited by the Higher Learning Commission as a baccalaureate, master’s, and doctoral degree-granting institution. It is highly regarded for its academic rigor and thoughtful accompaniment of students, its intentional affordability and values-based, relationship-centered learning environment. Dominican currently enrolls over 3,300 students, which includes 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of our undergraduate students identify as Latinx, 5% are Black or African American, and 3% are Asian. Under-represented minority students, make up 77% of the DU undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some type of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois. Recognized since 2011 as a Hispanic-Serving Institution (HSI), a federal designation of the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.


To Apply

Apply online at Applicants will be asked to submit a cover letter and resume with a list of 3 references.


A background screening is required.


EEO Statement

Dominican University is proud to be an equal opportunity employer and is dedicated to the goal of building an equity-centered faculty and staff committed to teaching, working, and learning in a multicultural environment. Dominican University believes that justice, equity, and inclusion are critical to our growth and development and seek to recruit, develop, and retain from a diverse pool of applicants who bring varied experiences, perspectives, and backgrounds.


If you need accommodations due to a disability, you may contact us at for assistance.

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