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Practice Manager

Employer
Princeton University
Location
Nassau Hall

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Overview

The Practice Manager (PM) for Student Health Services will ensure optimal utilization of clinical resources and efficient delivery of medical services on a day-to-day basis to Princeton University students. The PM will assure policies and procedures related to utilization of resources are implemented promptly and efficiently, while working collaboratively with leadership and stakeholders to ensure that the practice meets overall performance and satisfaction expectations in alignment with the mission statement of Medical Services: to provide high-quality, evidence-based medicine to patients in an environment of compassion, inclusivity, and mutual respect. This position is an essential, highly responsible and accountable staff position that supervises others; initiates work and acts independently; anticipates needs; assesses and responds to both routine and urgent situations in a way that is nimble, considers all stakeholders, focuses on safety, and understands potential risks.

Responsibilities

Clinic Management (80%)

Ensures management of daily practice operations run efficiently and effectively including:

  • Establishes practice site procedures to ensure efficient flow.
  • Monitors efficiencies and effectiveness of processes and procedures and recommends updates as necessary.
  • Prioritizes student access while considering requested leaves, creates the schedules for providers and other clinicians, and deploys staff appropriately across service lines for optimal coverage.
  • Updates schedule in real-time as needed (for Physician or Nurse Practitioner call-outs/sick time) and communicates to all stakeholders in a closed-loop fashion
  • Works collaboratively with Athletic Medicine such that OPMS schedules for providers consider MD weekend coverage of home and away athletic events.
  • Works closely with ADMS and nursing leadership to ensure all support services are assigned and available.
  • Implements use of technology and best practices; works with UHS IT on any EHR issues or other technology issues affecting or impeding clinical flow.
  • In alignment with the DM, ADMS, and nursing leadership, ensures a collaborative, flexible, and equitable working environment characterized by mutual respect, as per the Medical Services Mission Statement: “…. we believe that high quality, effective health care depends on maintaining environments of mutual respect and trust.”
  • Maintains a systematic patient complaint and grievance process and in association with the Physician, Quality Oversight, resolves relevant patient concerns in a timely fashion.
  • Participates in developing strategic initiatives to ensure successful and equitable patient outreach and engagement.
  • Proactively identifies problem areas within the schedule and clinical operations, defines plans for solutions, takes ownership of the plans, implements/monitors the plans’ effectiveness.
  • Supports the creation of clinical effectiveness targets, improvement plans, and reporting systems to ensure the delivery of high-quality, evidence-based and efficient patient care.
  • Partners with OPMS administrative leadership and UHS executive leadership to proactively develop change management strategies for major organizational and practice activities and events as requested.

Administrative Support (10%):

  • Performs administrative tasks as assigned

Data, Information Management and Reporting (10%):

  • Identifies key metrics for OPMS and works with UHS IT to create standing reports.
  • Analyzes administrative and clinical needs of OPMS related to patient access and experience in collaboration with appropriate parties and makes recommendations to OPMS administrative leadership.
  • assists in gathering, analyzing, and presenting patient satisfaction data
  • Liaison to UHS IT for online appointment scheduling strategy and updates
  • Supports initiatives related to efficiency; works with performance metrics and reporting results to improve systems. Responsible for data analyses with high level of accuracy.
  • On a regular basis, assesses practice efficiency and identifies areas for improvement; runs reports, analyzes data, and generates summary findings to communicate to stakeholders.
  • Assesses and makes recommendations regarding staffing levels and distribution, as well as schedule and template adjustments. Reports access metrics and works with clinical and administrative teams to mitigate challenges associated with patient access such as schedule availability and room utilization.
Qualifications

Essential Qualifications:

  • Bachelor’s degree. Appropriate experience may be substituted for educational requirements.
  • 5-7 years in practice management of a large outpatient medical practice
  • 3-5 years of management or supervisory experience
  • Demonstrated ability to work independently as well as collaboratively with departmental leadership and staff on practice issues
  • Knowledge of and experience with electronic health records and electronic practice management systems that allow for nuanced utilization review of practice
  • Advanced written and oral communication skills
  • Superb interpersonal skills working with a wide range of constituents
  • Critical thinking and analytical skills
  • Knowledgeable in principles and methodologies (e.g., Plan-Do-Study-Act, Root Cause Analysis, measurement, data collection, and analysis) needed to support and lead Quality Improvement projects and activities and/or willing to attend UHS-based Quality Improvement basic training within first 6-months of hire. 
  • Commitment to a DEI organizational framework that seeks to promote the fair treatment and full participation of all people, particularly groups who have historically been subject to discrimination
  • Respects the cultures and identities of others. Demonstrates curiosity and open mindset regarding those of different identities and cultures. Demonstrates a commitment to diversity, equity, and inclusion.

Preferred Qualifications:

  • Bachelor’s and/or Master’s degree in business administration or health care administration.
  • Experience in a higher education or healthcare system setting.
  • Clinical training/background.
  • Familiarity with total work systems (such as the Institute for Healthcare Improvement, Accreditation Association for Ambulatory Health Care, The Joint Commission, and Baldrige National Quality Program); and/or reviewing and analyzing data.  
  • Training in health equity and other diversity and inclusion topics

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesProbationary Period180 daysEssential Services Personnel (see policy for detail)YesPhysical Capacity Exam RequiredNoValid Driver’s License RequiredNo Experience LevelMid-Senior Level#LI-CN1

Organization

Princeton entrance

Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and the service of humanity. As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.

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At Princeton, every member of our community plays an important role in our mission of teaching and research. That mission provides every faculty and staff member with the opportunity to make an impact bigger than oneself. Learn about working at Princeton and meet some of our wonderful employees.

 

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