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SalesForce Administrator (Remote)

Employer
Bay Path University
Location
Remote, MA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Category:: Administrative / Staff
Subscribe::
Department:: 01-52-5259-VP Enrollment Management
Locations:: Remote, MA
Posted:: Jan 5, 2024
Closes:: Open Until Filled
Type:: Full-Time Salaried (Exempt)
Position ID:: 171441

About Bay Path University:


When Bay Path opened its doors to students in 1897, it had a very clear goal: to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."


Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.


Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.


For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.


We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.



Job Description:


The Salesforce Administrator is responsible for the overall administration of the institution's Salesforce instance. This includes, but is not limited to, system configuration and automation, identity and access management, ongoing testing and maintenance, new feature implementation, and release management. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. As a member of the Enrollment Management team, this position will be responsible for supporting the Salesforce platform, including deployment, troubleshooting, optimization, and assisting end-users. The incumbent will be critical in addressing technology gaps within the Salesforce platform and will be a thought leader in proactively maintaining the platform. The Salesforce Administrator will partner with other technology departments to develop strategies and frameworks for ensuring that the University remains at the leading edge of Salesforce's products and offerings. A forward thinker who is passionate about customer relations and CRM technology.


ESSENTIAL JOB FUNCTIONS:


  • Responsible for the overall configuration, design, functionality, and end-user support of the Salesforce platform for Enrollment Marketing and Enrollment Management.
  • Provide technical and functional support to Enrollment Marketing and Enrollment Management users of Salesforce and related applications.
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Workflow rules, Process Builders, approval processes, installed packages, etc., within SFDC.
  • Maintain user roles and profiles, security, and access settings
  • Participate in projects as the technical lead that address process improvement, enhance customer service, and reduce technical debt.
  • Collaborate with cross-divisional stakeholders to establish and implement change control and best practices regarding system maintenance, configuration, development, testing, and data integrity
  • Provide cross-training within Enrollment Management and IT to cover responsibilities.
  • Participate in regular meetings with student-facing leadership
  • Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality.
  • Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.
  • Collaborate with stakeholders to develop and maintain processes that ensure data management activities are performed with a high level of fidelity.
  • Support and improve SMS, chat features, and email distributions utilized by student-facing departments.
  • Automate business processes utilizing native Salesforce tools.
  • Identify production risks and areas for improvement; prioritize, design, and facilitate the successful implementation and adoption of new processes.
  • Support cross-functional projects and strategic changes to systems and processes.
  • Collaborate with business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools, and processes.
  • Develop training material as needed and provide one-on-one and group training to end users
  • Create documentation of existing systems and procedures.
  • Build reports and dashboards that help support business functions across the organization
  • Coordinate and support third-party Salesforce apps.
  • Complete regular internal system audits and prepare systems and users for upgrades.
  • Effectively liaise between our users, vendors, and application development teams.


Knowledge, Skills, and Abilities


  • Creative and analytical thinker with strong problem-solving skills who enthusiastically looks for solutions to meet system and user requirements.
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on Salesforce.org and all upstream and downstream applications, systems, and processes.
  • Ability to effectively present information and respond to questions from groups of managers, employees, and Executives.
  • Experience with integrating data from multiple systems into a single application or platform is strongly preferred.
  • Customer service, problem-solving, time management, project management, planning, excellent communication and presentation skills.
  • Self-starter with the ability to work in a team-based, fast-paced atmosphere
  • Ability to handle and prioritize simultaneous requests and manage laterally and upward.
  • Ability to interpret, adapt, and apply guidelines and procedures in a complex university setting
  • Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision


Requirements:


  • Minimum 3 years of practical experience in Salesforce administration.
  • Preferred experience in Higher Education settings, understanding the unique challenges and requirements of this sector.
  • Expertise in Salesforce.org (SFDO) or Salesforce.com (SFDC).
  • Proven Salesforce development experience, showcasing the ability to tailor the platform to specific business needs.
  • Demonstrated expertise in Salesforce process automation using Process Builder and Flow.
  • Experience with Salesforce third-party apps and integrations, particularly with Google Workspace for Education and Avaya Call Recorder.
  • Experience with Salesforce Advisor Link or other Education-Based Salesforce Apps.
  • Proficiency in using Education Cloud, Service Cloud, or Sales Cloud, Communities, Pardot, and Lightning Experience
  • Proficient in Pardot Marketing Automation.
  • Experience with Large-scale, cross-functional projects
  • Experience with project management methodologies such as Scrum, Lean, or Agile.
  • Ability to adhere to University policies and procedures.
  • Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
  • All new employees must complete the FERPA, Anti-Harassment, and any other required online trainings within 15 days of employment.
  • Should be committed to a culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.
  • Strong ability to utilize various project management tools to support complex projects
  • Ability to quickly foster relationships and credibility at all levels
  • Ability to gather data, compile information, and prepare reports
  • Ability to investigate, analyze information, and draw conclusions
  • Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems
  • Ability to maintain confidentiality and manage confidential information
  • General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.


Additional Information:


Commitment to Diversity, Equity, and Inclusion
Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.



Application Instructions:


Applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.


Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.


Bay Path University is a smoke and tobacco-free community.


All offers of employment are contingent on satisfactory background checking.


In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1157.


Organization

Working At Bay Path University

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges by the Chronicle of Higher Education Almanac, and a member of the Women’s College Coalition. With a main campus and four satellite locations, Bay Path offers undergraduate, graduate, (for women and men) degrees, and professional certificates.

Mission Statement:

A Bay Path University education empowers undergraduate women and graduate women and men to become leaders in their careers and communities with an innovative approach to learning that prepares students to flourish in a constantly changing world.

The Bay Path experience is nothing less than transformational. Our women-only undergraduate programs and our coeducational graduate programs are offered both on campus and online, providing a flexible, 21st-century education for learners at all stages of life and career. Bay Path students find a supportive and diverse community, close mentoring, and rigorous preparation for success in a complex and globally interdependent society. Students graduate with the applied knowledge, portable skillset, and confidence to thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. 

Established: 1897

Enrollment: Over 3,300 students

Alumni: Approximately 15,000 alumni around the world.

Athletics: Eight teams compete at the NCAA Division III level, in the New England Collegiate Conference.

University Motto: Carpe Diem, Latin for "Seize the Day"

Locations: 

  • Longmeadow, MA - Home to our Residential College, for high school, transfer and International young women; One Day A Week College, for adult women with classes on Saturday; and Graduate College for men and women. 
  • Concord, MA - Our Concord location is home to our graduate programs in Education and Psychology for men and women.
  • Sturbridge, MA - Our Sturbridge teaching site opened in 2003 and offers our One Day A Week College, for adult women with classes on Saturday and select graduate programs for men and women. This teaching location provides students with all of the support services of our main campus including access to library services, administrative and academic deans, student financial services, and the Registrar’s Office. 
  • East Longmeadow, MA - The Philip H. Ryan Health Science Center is located on our East Longmeadow site. This state-of-the-art facility houses our Master of Occupational Therapy, Master of Science in Physician Assistant Studies and our Master of Occupational Therapy Bridge programs.  

Residential College

Offers classes on-ground Monday through Friday.

At Bay Path University, we welcome students (commuters and residents), just like you, from across the country and around the world who are smart, capable young women who want to make a difference and be successful.

Here, you join a small, highly personal community that empowers you to take ownership of your life through:

  • Highly relevant majors and minors that give you practical knowledge, a global viewpoint, and the unique perspectives that make connections between subject areas and current topics.
  • Leadership opportunities that focus on your strengths, encouraging you to find your voice and act on your convictions.
  • Real-world experience balanced with career counseling that gives you a distinct advantage for graduate school or that rewarding first job.
  • More important, our admission counselors are here to help you and your family, guiding you through the admissions and financial aid process by taking your questions and connecting you with the right resources.

Why it pays to be a Bay Path woman:

  • Significant Financial Support. All of our full-time students receive a merit scholarship from Bay Path University, and more than 96% of our students receive additional financial aid that included grants, scholarships and loans. 
  • Close Attention from Faculty. With a 12:1 student-to-faculty ratio, you'll form close relationships with your professors that will lead to research, internship and networking opportunities. 
  • Thoughtful and Intentional Career Planning for Life. Our Sullivan Career and Life Planning Center (SCLP) is one of the best of its kind. As a Bay Path student, you will have lifetime access to the SCLP and the services it provides, including one-on-one career coaching and mentoring.

Undergraduate Study

A Place Where Knowledge Is Gained and Shared

If you ask a Bay Path woman graduate to define her academic experience, it would be one word: transformational. There is no other way to describe it.


Yes, we have majors in neurobiology, cybersecurity, and business analytics, as well as minors and concentrations that deepen your knowledge in a specific area. But we also educate the whole person, giving you the courage and confidence to be your best self, to help you get where you have to go, and to take on more in your life. It’s why women’s education still matters. 

American Women’s College

Are you one of the 76 million American women who has accomplished many things in her life yet still lacks a bachelor's degree? You are not alone. At The American Women's College, we understand the reasons that women pause their education early in life: 

  • Maybe going to college wasn’t right for you at the time
  • Maybe you started college and decided it wasn't a good fit
  • And then there other competing factors like family, work, and day-to-day pressures

Looking back, do you still wish you had earned a college degree?  Now you can—with The American Women’s College Online. We offer:

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