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International Student Support Specialist

Johns Hopkins University
Baltimore, MD, United States, 21218

Reporting to the Assistant Dean of Student Affairs & Enrollment Services, we are seeking an International Student Support Specialist who will be responsible for developing, leading, and carrying out innovative strategies and relationship-building activities to address the unique needs of the School of Education’s growing international student population. This position promotes the inclusion of these students within the school and local area and focuses on their well-being while helping them persist, excel and meet their educational goals. This position directly supports the school’s overall student enrollment/retention efforts.

Specific Duties & Responsibilities

  • Perform all Office of Student Affairs functions, as needed, and participate in OSA planning and events.
  • Assist with school diversity and inclusion efforts.
  • Serve on SOE committees and working groups.
  • Serve as SOE representative on various University committees and working groups.
  • Assist with overall enrollment and retention efforts for international students.
  • Participate in academic program orientation programs, new faculty orientation and Admissions events.
  • Potentially serve as student group advisor.
  • Collaborate with Development and Alumni Relations staff to build relationships with SOE international alumni and connect alumni with current students.
  • Provide support, guidance, and information to faculty and staff on the unique needs of international students/conduct workshops for faculty and staff in collaboration with Office of Diversity and Faculty Development and Staff Forum.
  • Serve as SOE resource and point of contact to administration, faculty, and staff on all issues pertaining to international students.
  • Expand, maintain, and update SOE webpages specifically for international students and assist with social media efforts in conjunction with Office of Marketing and Communication.
  • Provide leadership opportunities for students to develop activities to share their cultures and to learn about other cultures.
  • Establish and oversee strategies, efforts and programs to help international students with English communication skills.
  • Proactively develop, plan and administer social activities and programming that encourage students to develop social networks and effectively deal with challenges of being international students.
  • Develop and oversee peer mentor program for international students.
  • Conduct American culture workshops for students and educate international students on academic misconduct and other student policies.
  • Act as SOE liaison with University’s Office of International Services /communicate with students regarding visa status and situations and act as SOE liaison with University’s Off-Campus Housing Office.
  • Connect students with University resources and make referrals/work closely with Career Services, Student Disability Services, and Johns Hopkins Student Assistance Program to accommodate student needs.
  • Develop, plan, implement and lead New Student Orientation program and assist students with acclimation to local area, School, and University.
  • Response to crisis situations involving international students.
  • Answer student inquiries and act as point of contact for international students throughout enrollment at School of Education (including onboarding activities such as J-card access, uploading emergency contact information into student database system, completion of required training modules, securing student health insurance, etc.)
  • Consult and meet regularly with students to help them overcome personal difficulties and adjust to cultural differences/build supportive relationship with students/act as their advocate.
  • Counsel and advise international students/assist with outside-of-classroom needs (provide information on housing, medical care, religious worship locations, shopping options, and other area resources).

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Three years of strong customer service experience.
  • Additional education may substitute for required experience to theextent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Master’s Degree in Counseling, Higher Education, preferred.
  • Bilingual or multilingual.
  • Five years’ experience as an academic advisor or pre-professional advisor in a higher education setting.

Classified Title: Student Support Specialist
Job Posting Title (Working Title): International Student Support Specialist
Role/Level/Range: ATO 37.5/03/OE
Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($32.00 HRLY targeted; Commensurate with experience)
Employee group: Part-time
Schedule: Monday - Friday, 8am-4pm
Exempt Status: Non-Exempt
Location: Homewood Campus
Department name: Office of Student Affairs
Personnel area: School of Education

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

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