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Professional Tutors (Non-Credit Medical Assistant Program)

Holyoke Community College
Holyoke, MA, MA

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Employment Type
Full Time
Institution Type
Community College

Job Details

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

HCC has been awarded a contract from Baystate Health to train Medical Assistants by providing students with noncredit training equivalent to college coursework. The target population will be current or newly recruited employees of Baystate, who will be paid 40 hours/week to complete an accelerated, 19-week training program. In addition, the course will include a 155 hour practicum placement with a Baystate Health medical practice, CPR Certification, exam preparation and the Medical Assistant exam. The program includes a free 3-week pre-training English and Math program to qualify them for admittance into the Medical Assistant training. The course is hybrid, M-F daytime, with possible weekend and evening laboratory courses.

The Business and Community Services Workforce Development program is looking for 1-2 Professional Tutors to join our team to provide support to Medical Assistant Students in this program. The majority of our students are adult learners, many of whom currently work in a related role in the field. The Tutor will report to the Assistant Vice President for Adult Education and Workforce Development and Training Manager, and will work closely with the noncredit Medical Assistant Coordinator and program. Tutoring will be both remote and in person.

Tutoring Responsibilities:

  • Provides training in the area of expertise.
  • Interprets teacher interventions and classroom directions.
  • Assess student's strengths and areas for growth.
  • Designs and implements academic support plans for students based upon assessed strengths and needs.
  • Works one-on-one with a caseload of students (ca. 15) in the capacity of a Learning Coach. Meets with student caseload on a regular basis to monitor academic progress.
  • Interprets teacher interventions and classroom directions.
  • Administers and uses learning style inventories to plan a course of action for students seeking help.
  • Uses innovative teaching/learning strategies to enhance student understanding of course content.
  • Assists students in the writing process, pre-drafting, revising and editing.
  • Uses classroom management skills to facilitate study groups or supplemental instruction, as needed.
  • Provides individual and group tutoring to Medical Assistant students to facilitate student success, as needed.
  • Provides referrals for Medical Assistant students at HCC; connecting them with other necessary HCC support services; OSDDS, CAPS Center, Writing Center, Academic Advisor, MERC, Online tutoring, Thrive, and New Directions.
  • Required Hours and Physical Location:

  • This is a 12-18.5 hour a week position.
  • Position will be primarily daytime, M-F (3-4 days/week), both remote and face-to-face.
  • Position will also involve going into actual remote and in-person (lab)l Medical Assistant classes to provide in-class supplemental instruction and support weekly.
  • Technical Responsibilities:

  • Become skilled in using the software (Computer Assisted Instruction).
  • Help students integrate information technology within the given area.
  • When needed use the Assistive Technology Center.
  • Be able to identify and use resources.
  • Complete online Moodle orientation and familiarize with Moodle as learning platform.
  • Provide technical assistance to Medical Assistant students in using and navigating Moodle.
  • Training and Resource Support:

    1. Attends team meetings as relevant to improve coordination of support for Medical Assistant students.
    2. Communicates with Medical Assistant Program instructors on a regular basis to review tutorial services.
    3. Communicates with other resources for assistance such as non-credit ESOL staff (Adult Ed), CAPS Director, Writing Coordinators, and OSD/DS, among other HCC Programs.
    4. Provides online tutoring as a resource for Medical Assistant Students.

    EQUIVALENCY STATEMENT: We welcome and encourage applicants, who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.


      Bachelor’s Degree in Education, Public Health, Health Education, Community Health or relevant degree in health field or education; or an equivalent combination of experience and training which would lead to the competencies required to carry out the position's essential duties;Knowledge of principles and concepts of Medical Assisting; Experience in tutoring and basic instruction in the Medical Assisting disciplines; Ability to work with individuals from diverse backgrounds.
  • Ability to provide academic support via video conferencing platforms;
  • Two (2) years of relevant teaching and/or tutoring experience;
  • Experience preparing students for industry certification exams;
  • Prior experience using Canvas or an LMS system.
  • Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

    Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

    Part-time, Non-Benefited, MCCC unit position

    Rate: $32/hour

    Hours: 12- 18.5 hrs./week

    Funding: Grant

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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