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Case Manager, CARE Team

Binghamton University, State University of New York
Binghamton, NY

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Category:: Professional
Department:: Case Management
Locations:: Binghamton, NY
Posted:: Dec 5, 2023
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 47544
Position ID:: 170572

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first- generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Senior Staff Assistant (SL-3)

Salary: Commensurate with experience

This position reports to the Associate Director of Case Management Services and duties include direct service with students, families and the larger campus community, crisis work, critical incident response, consultation, liaison relationships, outreach programming and rotating after-hours duty responsibilities. This position will have a concentration on interpersonal violence work. The Case Manager will also develop and implement training(s), conduct data analysis, and prepare departmental reports. All case manager positions involve administrative tasks and duties. Case Management Services (CARE Team) works to educate and inform members of the Binghamton University community through caring, advocacy and supportive endeavors.

Our goal is to empower students and attend to their needs holistically through education and personal development. Case managers work with students to develop life skills and to promote social, emotional and educational growth. Case managers provide consultation, advocacy, resources/referrals and educational services as well as help students navigate systems throughout their college experience. All case managers work from a generalist, strengths-based, trauma-informed, client-centered, humanistic approach. The CARE Team is deeply committed to providing culturally responsive services to a diverse student body.

Responsibilities Include:

  • Serve as a primary resource for working with students in need. This will involve collecting, organizing and evaluating facts associated with the student's case; sending outreach, developing intervention plans, coordinating care and communicating with the student, collaborators and administrators.
  • Meet with students, family members (if necessary), university staff/faculty and community members to address needs, navigate systems, facilitate access to services and provide follow-up support.
  • Coordinate campus and community resources to support students.
  • Collaborate and consult with key stakeholders and members of the student support networks both on and off campus to develop a coordinated, multidisciplinary approach for responding to, advocating for and supporting students.
  • Advocate and provide supportive services to students impacted by interpersonal violence.
  • Manage record keeping through an electronic reporting database system, making sure all correspondence and action items are accurately inputted and in compliance with university, local, state and federal guidelines on reporting.
  • Analyze and maintain data, prepare reports, and develop and facilitate presentations.
  • Provide direct crisis services and respond to assigned University critical incidents such as student death; provide supportive services to those directly impacted, which could include other students, family and other campus partners.
  • Complete administrative duties associated with critical incident response.
  • Participate in overall activities and mission of the Dean of Students Office including professional development and continuing education.
  • Offer consultation and outreach to faculty/staff as requested and assigned.
  • As assigned, provide services after hours as well as on holidays and weekends.
  • As assigned, build liaison relationships with campus partners.
  • Assistant with University support of other Dean of Students programs and initiatives.
  • Meet with students requesting a medical withdrawal and complete administrative tasks associated with medical withdrawals and re-enrollment processes.
  • This position serves on the Crisis Response Duty Team within the Division of Student Affairs.


Visa sponsorship is not available for this position

  • Bachelor's degree
  • Experience working in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration or related fields
  • Previous experience in crisis response
  • Previous experience and interest in working with individuals impacted by interpersonal violence
  • Possess and demonstrate effective skills in organization, time management, planning, decision making, problem-solving, strategic thinking, communication, and effective use of resources
  • Experience in crisis intervention and counseling
  • Ability to handle confidential information in a sensitive compliant and appropriate manner; and use sound judgment in responding to crisis situations
  • Knowledge of the psychological and physiological impact of trauma and implications for advocacy
  • Experience providing trauma-informed and culturally responsive services
  • Ability to work with students, staff, faculty and upper level administration, parents and other stakeholders
  • Knowledge of and experience in working with adolescents or young adults
  • Demonstrated positive interpersonal skills and oral and written communication skills, including public speaking
  • Demonstrated cultural competence with the ability to lead in a dynamic community with a diverse student body
  • Computer skills including presentation software, google suite, Microsoft office suite
  • Ability to work flexible evening and weekend hours, as necessary


  • Master's or advanced degree
  • 2 or more years of experience in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration or related fields
  • Professional Licensure
  • Professional Certification
  • Experience that includes the knowledge of DSM 5 and government regulations pertaining to students including FERPA, HIPAA, Title IV of the Civil Rights Act of 1964, Title IX of Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act
  • Demonstrated sensitivity to the concerns and need of a diverse student population including first-generation college students
  • Experience developing crisis response protocols and strategies
  • Experience working in a college/university environment
  • Ability to manage multiple, complete cases at a time
  • Experience and/or understanding of the Student Conduct process
  • Familiarity with Maxient system

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Payroll information can be found on our website

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Application Instructions:

All applicants must apply via Interview Exchange:

Deadline for Internal Applicants: December 27, 2023

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

  1. Resume,
  2. Cover letter, and
  3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents:


Working at Binghamton University

Message on working at Binghamton University from President Harvey Stenger    


Binghamton University opened its doors as Triple Cities College in 1946, to serve the needs of local veterans returning from service in World War II. Originally located in Endicott, N.Y., five miles west of the present campus, the fledgling school was a branch of Syracuse University.

Four years later, the college was incorporated into the State University of New York (SUNY) and renamed Harpur College in honor of Robert Harpur, a Colonial teacher, patriot and pioneer who helped settle the area west of Binghamton.

In 1961, the campus moved across the Susquehanna River to Vestal. Growing enrollment and a reputation for excellence soon led to the selection of Harpur College as one of four doctorate-granting University Centers in the SUNY system.

In 1965, the campus was formally designated the State University of New York at Binghamton, and in 1992, Binghamton University was adopted as our informal name.

Mission Statement

Binghamton University is a premier public university dedicated to enriching the lives of people in the region, state, nation and world through discovery and education and to being enriched by partnerships with those communities.

Vision Statement

Binghamton as an institution is dedicated to higher education, one that combines an international reputation for graduate education, research, scholarship and creative endeavor with the best undergraduate programs available at any public university.

We are an academically selective community that shares ideas across departments, disciplines and borders. We encourage faculty, students and staff to ask unexpected questions, foster open dialog and develop innovative solutions to important problems.

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