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Associate Director for Student Accessibility Services

Clark University
Worcester, MA

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Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Category:: Staff and Administrators
Department:: DOST-Dean of Students 3110
Locations:: Worcester, MA
Posted:: Dec 4, 2023
Closes:: Open Until Filled
Type:: Full-time - Exempt
Position ID:: 170519

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Associate Director of Student Accessibility Services assists the Director of Student Accessibility Services in all aspects of providing support and accommodations to students with disabilities. The Associate Director reviews disability documentation, holds intake meetings with students, and reviews requests for reasonable accommodations. The Associate Director also processes and coordinates student academic accommodations, including test taking, notetaking, and alternate text accommodations. This individual works with a caseload of students and is available for regular meetings with these students. They also assist the Director in ensuring equal access for students who are eligible to receive services. This includes providing academic accommodations for graduate students who have documented disabilities. Lastly, Associate Director oversees the Peer Mentoring program in which upper-class Clark students are trained to work on a peer-to-peer level with under-class students with disabilities.

Major Responsibilities:

  • Provides advising and coaching to registered students regarding accommodation needs and how to access these types of supports.
  • Coordinate accommodations with faculty, residential life staff, physical plant, and others as needed.
  • Review documentation, hold intake meetings, and approve of reasonable academic and residential accommodations based on the documentation provided by the student and written by a provider who is currently working with the student.
  • Oversee the Peer Mentoring program.
  • Assist students in selecting appropriate courses in coordination with FYSA's or Academic Advising.
  • Maintain student documentation of disability within Accommodate.
  • Maintain accessibility services online database Accommodate and ensure all documentation and needs are accessible to those within the unit.
  • Ensure all testing material is gathered prior to students utilizing the testing space and to proctor exams as needed.
  • Arrange for textbook scanning, sign language interpreters, communication with external parties to ensure full access to services that might be provided within the Clark and greater Worcester community.

Assessment/Data Analytics:

  • Analyze and reporting of data collection from Accommodate.
  • Oversight of trends within student population based on cohort.
  • First semester and year end reporting for the unit in conjunction with collaboration with the Director of SAS.
  • Assist with platform management of Accommodate, report key metrics, and any integration with the CRM Slate.

Participate in the growth and development of the Center, Division, and Clark University:

  • Support key initiatives and experiences within the Division of Student Success and the University, such as opening weekend, orientation, commencement, family weekend, traditional events, etc.
  • Serve as a responsible committee representative as requested.
  • Attend necessary meetings and inform staff regarding relevant information.
  • Promote efficiency and courtesy throughout the University community and ensure that is consistent with the Division of Student Success mission and values.
  • Remain cognizant of the University's mission and identity, the constant promotion of diversity, equity, and inclusion, and the importance of student voices.
  • Communicate effectively with your supervisor concerning the pertinent unit and/or University matters.
  • Other duties as assigned that are within the best interest of the division and department.


  • 1-2 years of experience working with students with disabilities in an educational setting preferably at the post-secondary level. Bachelor's degree in education, counseling, disability services required; Master's degree preferred.
  • Excellent communication skills, coupled with good judgment, essential.
  • Microsoft Office skills.
  • Familiarity with effective accommodations and supports for college students with disabilities. Experience making accommodation decisions.
  • Experience in developing and executing ADA guidelines and upholding Federal law as it applies to the student and institution.
  • Experience in reading and interpreting medical documentation to ensure the appropriate accommodations are being made for the student to utilize while attending Clark.
  • Demonstrated technical expertise, and passion for customer service and problem solving.
  • Ability to assess and analyze data to assist the Director of SAS in creating reports to measure outcomes and effectiveness.
  • Strong ability to communicate effectively with people and campus partners.
  • Ability to set priorities, juggle several projects at once, and know what needs to be done when.
  • Team player with excellent consulting skills and a fun, but professional presence required.
  • Ability to work nights and weekends on an as-needed basis is required.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

  • Resume
  • Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.


Working at Clark University

A relentless force for positive change

Founded in 1887, Clark University is a liberal arts-based research university committed to scholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention. Change Our World,” which is the rallying cry that inspires our community every day.

Located in the heart of New England — Worcester, Massachusetts — Clark University educates its approximately 2,200 undergraduate and 1,100 graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort.

A university on the cutting edge of higher education

Clark is a world-class research university that is small by design, giving students the rare opportunity to contribute to pioneering research projects and to benefit from hands-on experience, close collaboration with peers, and the individual mentorship of faculty.

LEEP (Liberal Education and Effective Practice) is Clark’s pioneering model of higher education,  compelling students to thrive in authentic world and workplace settings, and preparing them for lives and careers of consequence. Clark is the only university to make the development of “capacities of effective practice” an explicit learning requirement for its undergraduates. Critical to success in today’s world, these capacities include imagination, self-directedness, resilience, and the ability to manage diversity and uncertainty. A Clark education reflects a belief in the enduring value of liberal education, as well as the University’s efforts to more deeply attune students’ learning experiences to the profound changes underway in our economy, our society, and our democracy.

The Clark graduate experience reflects the importance of “engaged scholarship” — an innovative educational approach that connects students to the people and organizations intimately familiar with (and working to address) the issues they are passionate about, and that places a premium on effecting measurable outcomes.

Committed to research that advance knowledge and impacts society

The Clark University faculty is composed of world-renowned researchers who foster a culture of excellence in the next generation. At Clark, faculty and students are given the freedom and flexibility to pursue projects that transcend traditional disciplinary boundaries.

The University’s focused areas of research excellence are backed by strong Ph.D. and master’s degree programs that engage graduate students from around the world in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark faculty, students, and staff continually develop new ways of thinking and acting that have a positive impact on the lives — and livelihoods — of people throughout the world.

Clark's research profile is enhanced by the presence of a variety of research institutes and centers that build on a foundation of interdisciplinary scholarship: the Mosakowski Institute for Public Enterprise, the George Perkins Marsh Institute, the Higgins School of Humanities, the Jacob Hiatt Center for Urban Education and the Strassler Family Center for Holocaust and Genocide Studies.

Redefining our place in the world by immersing our community in it

Clark has redefined what it means to be a university in today’s interconnected world, forging robust partnerships with universities, educators, researchers, and business and community leaders at home and abroad, enabling its faculty and students to conduct in-depth research, work collaboratively to take on global concerns, and make a tangible difference. This diverse community of educators, researchers, and scholars challenge and inspire each other with their perspectives, insights, and determination. They are creative thinkers eager to defy conventional wisdom, devise inventive solutions to complex problems, and roll up their sleeves to get things done.

Clark itself plays a critical role in the health and well-being of its urban community, known as Main South, through the University Park Partnership — a national model for neighborhood revitalization. Working in tandem with the city of Worcester, Clark has been a change agent in the areas of housing and physical rehabilitation, education, economic development and social and recreational opportunities for residents. The University Park Campus School, which Clark operates in collaboration with the Worcester Public Schools, boasts an estimable record of high achievement and was recognized by President Barack Obama for its record of academic success.

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