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Community Desk Residential Coordinator (Head Resident II) - Residential Life

San Francisco State University
San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 534204
Work type: Staff
Location: San Francisco
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Anticipated Vacancies for AY 23-24

Working Title

Community Desk Residential Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Residential Life

Appointment Type

This is a one year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday-Friday 9AM to 12 Noon and 1PM to 6PM; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members.

Anticipated Hiring Range

$3,505.00 - $3,666.00 Per Month ($42,060.00 - $43,992.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the direct supervision of the Assistant Directors of Residential Education (First Year Experience or Continuing Students & Retention), and lead by the Area Coordinator, the Community Desk Residential Coordinator (CDRC) is a full-time, live-in position that oversees the Community Desk operations in a specific community. CDRCs assist in the overall design, implementation, and daily administration of the Residential Education program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents.

Lead and reporting to the Area Coordinator, the incumbent is responsible for the implementation of the community desk program at a community desk as well as the overall Residential Life and Housing programs. The incumbent supports the daily administration of the residential community (assignments, room inventory, Move-in/Move-Out processes, occupancy, etc.); assists in addressing student behavior concerns; assists in the development of the educational and social program offerings within the community; advises Hall Government and/or other residential student organizations; actively responds to crisis, student wellness, and emergency issues within the residential community; and serves on department committees.

Position Information

Community Desk Oversight

  • Administrative Functions
  • Coordinate residence hall community desk operations for 1- 3 assigned buildings.
  • Recruit, hire, and train a team of student assistants.
  • Create and manage the community desk schedule including trouble shooting open/missed shifts.
  • Responsible for customer service and desk operations for the assigned buildings.
  • Oversee and approve timesheet processing for student assistants to ensure information is accurate and submitted in a timely manner.
  • Manage and oversee logging/accountability of mail and packages to meet all federal, state, University and department laws, policies, and guidelines.
  • Maintain communication with team members through electronic communication, phone calls, and posted information.
  • Process Management
  • Assist in the opening and closing of the residence halls.
  • Coordinate with team members to create resident check-in packets ahead of move-in, interim periods, and summer sessions.
  • Work in cooperation with HDCS and residential life neighborhood team members on the prompt and correct processing of students who may be checking into or out of housing
  • Manage student room/mail key processes including key audits and lock changes/requests.
  • Maintain records of lock-out and key processing requests and prepare billings accordingly.
  • Ensure that desk operations smoothly transition to and from the summer sessions.
  • General Desk Related Functions
  • Respond appropriately to hall emergencies and provide support and follow-up to staff as needed.
  • Keep supervisor apprised with community, resident, and facility issues.
  • Work in cooperation with neighbor teams to adequately resource the desk with supplies and equipment throughout the academic year.
  • Develop a system for maintaining cleanliness and organized resources at ALL times at the community desk
  • Supervision and Leadership

    • Supervision
    • Plan, direct, supervise and evaluate the Residential Life student team members according to the objectives established for the department.
    • Assist with interpretation and implementation of Residential Life; Housing, Dining, & Conference Services; and University policies and procedures.
    • Assist with recruitment, selection, placement, evaluation, and personnel administration for area Residential Life professional/full-time and student team members.
    • Maintain consistent contact with Area Coordinators as it relates to student team member duties, behavior, etc.
  • Leadership
  • Develop and maintain relationships with campus units, liaisons and resources.
  • Participate in centralized planning efforts for Residential Life and Student Life.
  • Participate in departmental and cabinet-wide training and development activities.
  • Serve on departmental and division-wide committees as assigned.
  • Serve as an advisor for a residential student organization.
  • Residential Life Administration

    • Community Administration
    • Schedule and establish office hours that support team coaching
    • Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods.
    • Maintain appropriate records and administrative files.
    • Complete appropriate forms and reports as assigned per department, division and campus policies.
    • Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel.
    • Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases.
  • Community Development
  • Consult with Area Coordinators regarding desk operations to ensure compliance with University policies and procedures.
  • Maintain records and reports for all community desk related activities.
  • Department Administration
  • Communicate weekly with Residential Life professional staff via regular meetings, memoranda, email, and personal contact.
  • Attend department trainings, team development, evaluation, and professional recruitment activities
  • Attend all major Housing and/or University events as assigned (Move-in/Closing, GatorFest, SAEM Town Hall Meetings, etc.)
  • Student Behavior and Student Conduct

    • Afterhours
    • Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Residential Education Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage.
  • Campus Safety
  • Ensure that safety and security procedures are established and maintained.
  • Student Rights & Responsibilities
  • Review reports (incident, morning, etc.) daily for clarity, policy interpretation, and response
  • Adjudicate conduct violations specific to community desk operations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based behavioral review process.
  • Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders.
  • Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes.
  • Consult with Area Coordinator or department leadership regarding a typical student behavior, patterns of concern, lack of follow through, or regarding student medical, physical, and mental health issues.
  • Other Duties as Assigned

    Minimum Qualifications

    Knowledge and Abilities: General knowledge of the personal and social problems typically encountered by college students; working knowledge of group dynamics and needs; working knowledge of managerial techniques, personnel practices, and inventory control.

    Ability to establish and maintain cooperative working relationships with students and others; relate to the present-day population of college students; deal with the personal and social problems of students; keep records and accounts and make reports; select, train, lead, and evaluate student assistants and staff; analyze emergency situations accurately and take prompt action; prepare concise reports; develop, organize, and implement residence programs; read and write at a level appropriate to the duties of the position; and perform mathematical calculations where required.

    Experience: Equivalent to two years of experience coordinating or directing college-level group activities including one year directing a dormitory complex which has provided a wide exposure to student group problems and able to demonstrate possession of the knowledge and abilities listed above.

    One year of job-related non-paid experience may be substituted for the one year of general experience required.

    Preferred Qualifications

    • Due to the responsibilities and nature of this position our preferred qualifications that will lead to the succeed in this role include:
      • Master’s degree in College Student Personnel, Counseling, Higher Education or related field.
      • At least one year of experience in working with college-aged students.
      • At least one year of experience supervising desk operations or customer service initiatives.
        • Experience with scheduling software and/or payroll software
      • Demonstrated ability to perform administrative tasks.
      • Demonstrated ability to develop and carry-out successful programming for a residential community, or equivalent.
    • Core Competencies – embody the following competencies:
    • Bias toward collaboration and teamwork.
    • Effective communication skills across a variety of venues.
    • Customer/Client Focus with an emphasis in problem solving and resolution.
    • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
    • Diversity and inclusion.


    This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

    Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

    Required License/Certification

    Mental Health Certification | Incumbents should be certified or obtain certification within their first year in mental health support and services through:
    · Mental Health First Aid Organization
    · Another reputable organization approved by the department

    California Driver’s License | If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained.

    Pre-Employment Requirements

    This position requires the successful completion of a background check.

    Eligibility to Work

    Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


    Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

    We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

    Employment Requirement

    CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

    CSUEU Position

    Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

    Additional Information


    Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

    The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

    Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

    Advertised: November 28, 2023 (9:00 AM) Pacific Standard Time
    Applications close: Open until filled

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