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Coordinator of Orientation & New Student Programs

Holyoke Community College
Holyoke, MA, MA

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Administrative Jobs
Institutional & Business Affairs, Program Administration
Employment Type
Full Time
Institution Type
Community College

Job Details

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

As the Coordinator of Orientation and New Student Programs, you'll wear many hats, overseeing online orientation platforms, designing and executing enrollment programs, and collaborating across departments to support strategic plans. Engaging with new students and their families, you'll craft programs that introduce campus resources, educate on responsibilities, and foster success strategies at HCC. Your role extends to promoting an inclusive environment that embraces diversity among students and staff. It seems like teamwork, critical thinking, relationship building, time management, organization, and problem-solving are all key competencies for success in this role. Sounds like an exciting opportunity to make a real impact! This position will report to the Dean of Strategic Recruitment Initiatives.

Manages all planning, logistics, and activities related to new student programs (in person and remote modalities) and the online new student orientation platform (Advantage Design). Collaborates with campus stakeholders to keep online orientation and new student materials up-to-date in English and Spanish, including soliciting campus changes and program updates.Partners with the college community to develop and execute programs for new students that engage and welcome students as they first enter the college and contribute to student retention and success. Primary collaborators include Admissions, El Centro, Student Engagement, and Financial Aid.Develops and delivers Accepted Students Days programming and activities. Evaluates effectiveness of activities, seeks feedback from participants, and incorporates continuous improvement of the program.Collaborates with the academic department chairs and program coordinators to develop Welcome Week activities designed to foster a sense of belonging, engagement in the academic program, and retention from semester to semester.Serve as EAB’s Navigate Content Administrator. Maintain student-facing content in Navigate Student as the Content Administrator (To-dos, Events, Tips, Resources, and Surveys).Assist in the role of Navigate Application Administrator to develop and deliver training materials for students, staff, and faculty regarding use of Navigate Student and Navigate Staff.Serve as a member of the Navigate Leadership team. Contribute to Navigate Strategic Plan by assisting with platform and user configurations and execution. Provide internal customer support to Navigate Staff, Navigate Student, and Advantage Design (online orientation) end users, including monitoring the Navigate and NSO inboxes.Submits and manages helpdesk tickets regarding Navigate and Advantage Design platform functionality and features.Utilize EAB’s Navigate, Advantage Design, Banner, Degree Works, and Online Services to track success metrics, enhance recruitment and admission strategies, and activities and to support student enrollment and success.Collects data and ensures proper tracking is in place for all initiatives, events, and activities, including data entry for future analysis and planning. Reviews evaluations/feedback and makes recommendations for continuous improvement.In collaboration with Associate Director of Admissions Technology and Operations, create and maintain Navigate Newsletter to provide twice-a-semester updates to campus community.Co-coordinates student workers by coaching and assigning tasks to a team that will assist with program staffing, student outreach, and peer support.Performs administrative tasks associated with department activities.Serve as a collaborative member of the HCC community in support of student success and campus governance be serving on departments, divisional, and campus-wide committees Maintains professional knowledge in applicable areas.Perform related duties as directed.


We welcome and encourage applicants, who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.

REQUIRED: Master’s degree in Education, Counseling, Sociology, or closely related field; with five (5) years’ experience and/or training that includes academic advisement, academic placement, counseling, career development, or program/project management; or an equivalent combination of education, training, and experience.Excellent interpersonal, communication, and organizational skills.Valid driver’s license and reliable transportation to travel to off-campus locations as necessary.Proven ability to coordinate multiple tasks simultaneously with little supervision.Strong computer skills with experience using Office or Workspace tools, such as Word, Excel, Docs, and/or Sheets.Ability to work effectively with a diverse population.Ability to work occasional evenings and weekends during peak enrollment period.PREFERRED:
  • Experience working in enrollment services in a higher education setting.
  • Experience with Constant Contact, EAB’s Navigate, Advantage Design (or similar orientation platform), and Banner student information systems.
  • Experience coordinating new student orientation and/or programs related to first year student success.
  • Bilingual (English/Spanish).
  • Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

    Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

    Full-time, MCCC Unit Professional position

    Salary Range: Grade 6; Minimum $70,120-$82,064 /year. Actual salary will be commensurate with education and experience in accordance with MCCC/MTA Collective Bargaining Agreement. Full State benefits package.

    Hours: 37.5 hrs./52 weeks

    Funding Source: State

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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