Director for Data Analysis, Research and Processing

SCA00693

The Director for Data Analysis, Research and Processing directly manages and leads the operations critical to successful “friendraising” and fundraising, which includes prospect research, gift processing, prospect management pipeline, membership and related business processes. This position is key to maximizing software integration capabilities with an emphasis on efficient and effective systems according to advancement best practices. Select database systems include Blackbaud software of Raiser’s Edge, Target Analytics, Research point, etc.

The successful candidate will be a systems thinker and collaborative leader who is highly skilled in the use of donor management systems and who has a deep understanding of managing comprehensive fundraising programs.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

#ID23

• Oversee and Supervise data entry staff to ensure comprehensive, accurate and timely processes for the fundraising/donor database workflow; including data entry, retrieval, analysis and reporting.
• Oversee, and manage a robust and effective use of our CRM (Blackbaud Products: Raiser’s Edge, Award Management, Target Analytics.
• Develops, analyzes, and provides metrics and results for data and information that underpin the department’s ability to forecast and evaluate performance, goals and strategies, and share insights with key stakeholders to create awareness and understanding that undergird effective planning. This work includes benchmarking and comparative data analysis from peer and aspirant groups and other relevant sources.
• Oversee and run prospect research for frontline fundraisers, including both individual, foundation and corporate prospects and manage prospect development pipeline meetings.
• Work closely with the frontline fundraising team to establish and implement effective processes for portfolio management, including analysis, rebalancing, documentation, and reporting.
• Using Moves Management best practices process, direct pipeline meetings and reporting for effective coordination of cultivation and solicitation action steps for major gift prospects.
• Oversee a data-based approach that ensures gift officers execute strategies that result in the meaningful engagement and successful solicitation of prospects.
• Provides support for the formulation of department and campaign strategy through data collection and analysis, creates and manages tools that demonstrate, analyze, and provoke data informed decisions, manages the annual goal setting process and implements specific strategic initiatives and projects.
• Supervise data entry staff to ensure comprehensive, accurate and timely processes for the fundraising/donor database workflow; including data entry, retrieval, analysis and reporting.
• Serve as the primary friend raising and fundraising software expert; provide training to staff as appropriate to use the database effectively.
• Conduct donor/prospect research to support fundraising efforts; employ data mining and use predictive modeling and statistical techniques to identify, classify and cultivate major gift prospects.
• Develop and maintain processes to facilitate the completion of data projects in a thorough and timely fashion; work with the database technician to implement projects.
• Collaborate with annual fund and major gift officers to build strategies for moving donors to higher giving levels.
• Develop and maintain effective and accurate reconciliation procedures with the Controller’s Office; works with Controller’s Office to ensure business processes comply with established procedures and requirements.
• Prepare comprehensive weekly, monthly and annual fundraising reports and database queries; respond to surveys (such as VSE).
• Develop and maintain a policy and procedure guide for development database operations, including documentation of all data entry; standard reports, queries, exports, etc.
• Participate in all College Foundation events.
• Deliver quality customer services to both internal and external constituents in a professional and courteous manner.
• Analyze and extract observations and insights from reports and data sets. Provide analysis and perspective that informs department plans, strategies, outcome measures, and decision making.
• Create meaningful data visualizations, using PowerPoint and other visualization software to enhance data understanding for viewers.
• Support the VP and others in advancement team with data visualization that supplies content to their presentations.
• Conducts routine benchmark and comparative data analysis to support insights for advancement team and evaluation according to best practices.
• Serve as the primary fundraising software expert; provide training to staff as appropriate to use the database effectively.
• Conduct donor/prospect research to support fundraising efforts; employ data mining and use predictive modeling and statistical techniques to identify, classify and cultivate major gift prospects.
• Use various software tools, such as Research Point, Wealth Point, online resources, etc., to analyze and present data.
• Identify, research and profile individual, foundation and corporate donors and prospects.
• Collaborate with fundraising staff to strategically select constituent groups that will be solicited, and develop strategies for increased giving for each constituent group.
• Create dashboards, data imports, exports, etc. to assist with fundraising initiatives, and establish and oversee systems for report requests.
• Develop and maintain processes to facilitate the completion of data projects in a thorough and timely fashion; work with the database technician to implement projects.
• Collaborate with annual fund and major gift officers to build strategies for moving donors to higher giving levels.
• Develop and maintain effective and accurate reconciliation procedures with the Controller’s Office; works with Controller’s Office to ensure business processes comply with established procedures and requirements.
• Prepare comprehensive weekly, monthly and annual fundraising reports and database queries; respond to surveys (such as VSE), as appropriate.
• Serve as the primary fundraising software expert; provide training to staff as appropriate to use the database effectively.
• Conduct donor/prospect research to support fundraising efforts; employ data mining and use predictive modeling and statistical techniques to identify, classify and cultivate major gift prospects.

• Bachelor’s degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Three (3) years’ work experience using and managing a fundraising/donor database required.
• Knowledge of fundraising techniques required.
• Excellent written, oral and interpersonal communications skills required.
• Computer proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) required.
• Advanced proficiency using Raiser’s Edge, and Blackbaud products or similar fundraising software required.
• Demonstrated proficiency in internet research, and experience with information resources and publications is required.
• Demonstrated understanding of wealth indicators; including income, assets, philanthropic activity, etc.
• Experience in creating infrastructure and processes for donor database.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

• Minimum of two (2) years of prospect research experience, preferred.
• Previous management experience preferred.
• Previous experience using ResearchPoint.

Main Campus

“Success Starts Here” is our message to the Philadelphia community – and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Our benefits include:

• 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• College operates on a 4-day work week during the summer months (off on Fridays)
• Most employees work from home one day each week
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Health care and dependent care flexible spending accounts
• Paid vacation plus holiday and personal time off

Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED.
• Name and contact information for three (3) references REQUIRED.
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.• Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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$62,672.00 - $103,410.00

09/06/2023

Administrator

Full-Time