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IT Business Systems Analyst II

Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

IT Business Systems Analyst II

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

8:00 am – 5:00 pm; Monday – Friday

Hours per week:


FLSA Status:





Office of OneIT (Adm)

Work Location:


Primary Purpose of Department:

The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals. Financial Systems Support provides support for the finance and human resource systems, including system management and administration, integration analysis and support, process improvement, problem resolution, reporting and data analysis.

Primary Purpose of Position:

The primary purpose of this position is to provide functional user support for the Banner Administrative system (Finance, Human Resources, and Accounts Receivable modules), with focus on the Finance/AR modules. Responsibilities include organizing teams; writing technical requirements; responding to functional user system problems or questions; handling escalated troubleshooting scenarios regarding Automic schedules and other OneIT Financial Systems Support (FSS) business processes; working with other OneIT departments on development if needed, testing modifications or improvements and communication. This position is also responsible for leading and developing the testing plans for AR for not only system upgrades, but upgrades of the operating systems or other ancillary systems which interface with Banner AR.

Summary of Position Responsibilities:

  • Provide production troubleshooting support to the users of the Banner AR module and facilitate system and process resolutions between Financial Services and OneIT
  • Collaborate with other Banner administrators and functional staff for Banner Student Registration and Financial Aid modules as related to Student AR fee assessment and aid disbursement for troubleshooting and business practices
  • Use system and business process knowledge to provide solutions for problems or to enhance Banner AR processing by developing requirements and specifications for OneIT, developing reports, or making configuration changes
  • Manage and conduct all Banner system testing for upgrades, patches, or required configuration changes
  • Support the Financial Systems Applications Technician and Banner Finance BSA as an additional point of escalation for troubleshooting, research and resolution in the daily operations related to scheduling and monitoring or manually running Banner AR processes
  • These specific processes or reports are critical in the production operations for Financial Services and Human Resources and often involve integrations between the modules or from/to other systems (both internal and external to UNC Charlotte). The enterprise application Automic is used to schedule Banner processes and reports. The processes are monitored for successful completion output and resolution of any resulting errors or incomplete processing.

Minimum Education/Experience:

  • Bachelor’s Degree in technology or finance. Experience in the field of work related to the position’s role may be substituted on a year-for-year basis.
  • Knowledge of ERP Finance or Accounts Receivable systems, preferably with Banner
  • 2+ years of significant business systems analysis experience, including application support experience
  • 2+ years of experience with process development and process/system documentation

Preferred Education, Knowledge, Skills and Experience:

  • Experience working in Higher Education
  • Customer Service and user support experience
  • Work experience mapping system integrations
  • Experience with report development tools, preferably WebFocus
  • Experience and working knowledge of SQL and SQL Developer for data analysis
  • High energy and ability to work both independently and across multiple functional departments
  • Possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner
  • Excellent written and verbal communication and interpersonal problem-solving skills

Special Notes to Applicants:

Posting Open Date:


Open Until Filled:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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