Financial Aid and Awards Coordinator

Date Posted: 09/28/2023
Req ID:34155
Faculty/Division: Ontario Institute for Studies in Education
Department: Registrar's Office Student Experience
Campus: St. George (Downtown Toronto)

Description:

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub is the Registrar's Office and Student Experience (ROSE) often being the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centered, community-focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promote student satisfaction, engagement and success. Through collaborative partnerships,our goal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make ROSE a great place to work, learn and grow.

Your opportunity:

Reporting to the Director, Student Experience, you will be responsible for the administration and coordination of financial aid and award activities in the Registrar's Office and Student Experience (ROSE). You will provide students with information and advice relating to financial aid and awards issues; administer all aspects of OISE's bursary program; conduct one-on-one interviews with students, prepare decision letters, process payments and maintain audit records.
In this role, you will coordinate internal OISE awards which are open to the general OISE student population and provide administrative support to academic departments in the operation of departmental/program specific awards.
You will be the first point of contact for prospective and current students regarding potential sources of financial aid and provide advice in order to improve student retention and the student experience. You will also develop and conduct presentations/workshops for current and prospective students highlighting financial aid services and award criteria.

Your responsibilities will include:

• Advising students on financial aid/award matters by probing and providing a range of options and possible outcomes
• Facilitating and leading financial aid workshops and webinars
• Interpreting and applying university and government financial aid rules to ensure students meet requirements
• Reviewing and assessing financial aid applications for acceptability
• Implementing plans for awards programs and related objectives
• Providing advice to committees regarding financial award recipient selection
• Checking that applicants meet the requirements outlined in the awards criteria
• Recording and verifying transactions on a number of award and bursary accounts

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum four years experience in student or financial aid services within a post-secondary institution
• Experience advising students concerning their financial concerns and/or funding and in developing the ability to continue their studies when facing financial difficulties
• Experience in developing and conducting workshops
• Experience using ROSI or similar online student information system
• Excellent computer skills, including the MS Word, Excel and Powerpoint
• Excellent time management skills
• Strong oral and written communication skills
• Strong interpersonal skills
• Demonstrated presentation skills

Assets (Nonessential):

• Understanding of the OSAP online system
• MS Access database

To be successful in this role you will be:

• Accountable
• Articulate
• Conscientious
• Customer service-oriented
• Efficient
• Numerate
• Organized
• Problem solver

This is a one year term position.

Closing Date: 10/13/2023,11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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