Intake Coordinator and Supportive Measures Specialist (Confidential Administrative Support II)

San Diego State University
San Diego

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Job Details

Job no: 532431
Work type: Staff
Location: San Diego
Categories: Confidential, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Position Summary

Under minimum supervision, the Intake Coordinator and Supportive Measures Specialist is responsible for coordinating and implementing significant aspects of the Nondiscrimination policy. Day-to-day work is performed independently under general supervision using their own initiative without detailed instruction and obtaining information on which decisions and recommendations are made.

The core functions of this position will include implementing CPHD’s comprehensive initial intake process, including clarifying the nature and circumstances of initial reports of prohibited conduct, and discussing preferred resolution options. Triaging reports by prioritizing the receipt date and seriousness of the allegation. Implementing appropriate supportive measures with impacted parties. In addition, this position will make recommendations with respect to appropriate courses of action to the relevant CPHD employees and University stakeholders.

The position also will support CPHD with other important functions, including training/education about the nondiscrimination policy, holding positions on multidisciplinary teams, and assisting with informal resolutions and investigative meetings.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Center for the Prevention of Harassment and Discrimination (CPHD) promotes an environment in which all members of SDSU’s campus community can work, learn, and live in an atmosphere free from all forms of harassment and discrimination through the following activities: educating faculty, staff, and students on SDSU policies and procedures relating to non-discrimination; providing advice and support to faculty, staff, and students on issues of unlawful discrimination, harassment, and sexual violence; overseeing compliance with federal and state laws including Title IX, Title VII, and FEHA; overseeing compliance with Executive Order 1095, and the Interim CSU Policy Prohibiting Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking, and Retaliation, including oversight of the formal complaint process; collaborating with other SDSU departments and representatives to provide a holistic approach to resolving discrimination and harassment issues; overseeing SDSU’s training programs relating to the prevention of sexual violence, sexual harassment, and unlawful discrimination and harassment.

For more information regarding the Center for the Prevention of Harassment and Discrimination (CPHD), click here.

Education and Experience

Bachelor’s degree in a job-related field and two or more years of professional experience in the following program areas: Social work, psychology, investigations, Title IX, discrimination, harassment, retaliation, or related field.

Key Qualifications

  • Experience engaging with students, faculty, and/or staff in a higher education setting or through an agency/organizational role adjacent to higher education or a similar industry.
  • Experience working with diverse populations, including populations of color, the LGBTQ+ community, veterans, and persons with disabilities.
  • Experience in, and awareness of, the sensitivity required when interacting with a diverse community on trauma-related topics.
  • Conflict resolution, alternative dispute resolution, or conflict management skills.
  • Presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
  • Directly related investigation experience in civil rights in employment and/or education at or for an educational institution, large organization, and/or government agency is preferred.
  • Thorough knowledge of state and federal laws (e.g., Title IX, Title VI, Section 504, the ADA, Title VII, FERPA, FEHA, etc.), regulations, and policies and procedures governing discriminatory practices and equal opportunity is preferred.
  • Knowledge of applicable nondiscrimination policies and procedures is preferred.

Compensation and Benefits

San Diego State University will offer a competitive salary based on the qualifications and experience of the selected candidate. San Diego State University also offers a rich benefits package that includes:

  • Extensive Leave benefits: 15 paid holidays, 24 vacation days, and 12 sick days per year;
  • Retirement security through a CalPERS defined benefit pension (with CalPERS and UC Retirement Plan reciprocity) and retiree healthcare benefits;
  • An array of health, dental, and vision coverage at no-cost or low-cost to the employee; and
  • California State University system fee reduction program (fee waiver) for the employee or their qualified dependent

Anticipated hiring range: $60,000-$70,000 annually

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on October 12, 2023. To receive full consideration, apply by October 11, 2023. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Michelle Puentes at

Advertised: Sep 28, 2023 (12:05 PM) Pacific Daylight Time
Applications close: Open until filled


Since it was founded in 1897, San Diego State University has grown to offer bachelor's degrees in 89 areas, master's degrees in 78 areas and doctorates in 21 areas. SDSU's approximately 32,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future.

SDSU's annual economic impact to the state of California is $6.5 billion, according to an impact report done by the California State University in 2010.

Of SDSU's 280,000-plus alumni, approximately 60 percent live in San Diego. They comprise more than half the region's engineers, teachers, entrepreneurs and the local workforce for a host of other industries.

Learn More About:

Research: Since 2000, SDSU faculty and staff have attracted more than $1.7 billion in grants and contracts for research and programs ranging from cardiovascular disease to marine biology.

Diversity: SDSU ranks No. 19 in the nation for racial diversity and among the top universities for economic diversity. SDSU was ranked No. 11 in the nation and No. 4 in California for bachelor's degrees awarded to Hispanics by Hispanic Outlook for Higher Education

International Study: SDSU offers 350 international education programs in 50 countries. Nearly 12,000 students have studied abroad in the past 12 years.

Community Service: SDSU is a recognized leader in innovative efforts to improve urban K-12 education. The City Heights Educational Collaborative and Compact for Success both positively impact the academic achievement of elementary, middle and high school students in the local area.

Sustainability: Sustainability is an every-day part of the university culture at San Diego State University. Students, faculty and staff all participate in a myriad of ways, from festivals, to research to academic programs. In spring 2014, SDSU opens its first LEED Platinum Certified building — the 206,000 square-foot Aztec Student Union.

Company info
5500 Campanile Drive
San Diego

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