Student Accounts Coordinator, Office of Financial Aid

Chatham University's Office of Financial Aid is accepting applications for the position of Student Accounts Coordinator. The Coordinator is responsible for processing student payments, assisting with monthly billing, aid notification letters, bank deposits, applying late fees and holds, assist with University collections process, packaging payment plans, extended payment plan contracts, student outreach, and responding to student and parent questions via all forms of communication.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at: https://www.chatham.edu/mission-and-values/diversity-and-inclusion/index.html.

This position is eligible for a flexible work arrangement to include a hybrid remote and in-office schedule.

Duties and Responsibilities:

• Post student payments to accounts, provide receipts and answer any questions related to payment.
• Process aid notification letters and deliver to students via postal mail, e-mail, or document upload.
• Assist in bank deposits daily or as needed.
• Process returned checks for non-sufficient funds and follow-up with student and/or parent regarding payment.
• Assist with preparation and mailing of monthly bills to students.

Qualifications:

• Bachelor's degree preferred.
• One to two years of customer service, student accounts, accounts payable, accounting, or financial aid experience.
• Excellent listening and organizational skills; ability to communicate effectively both orally and in writing with diverse populations.
• Strong customer service orientation; Committed to a student-centered experience.
• Ability to use and analyze data, create reports, spreadsheets, electronic presentation software in order to make and communicate data driven decisions.
• Detail oriented, ability to multi-task, meet deadlines, and work in team environment.
• Familiarity with accounts receivable or Anthology/Campus Vue system preferred.
• Ability to maintain confidentiality of student records.
• Strong interpersonal and administrative skills.
• Work includes occasional weekends throughout year for Admission events.
• A valid driver's license.

How to Apply:

Applications accepted only via www.chatham.edu/careers (direct link is https://chatham.applicantpro.com/jobs/3057438) and follow the instructions to complete the application process. To ensure full consideration, please include:

Cover Letter outlining your qualifications for the positionCurriculum Vitae or ResumeContact information for three professional references

All application materials should be uploaded in the "Resume" section at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.