Business Analyst and Report Writer - Hybrid or Remote Position

Clark University
Worcester, MA

Job Details

Category:: Staff and Administrators
Department:: IT-Information Technology Servic 2150
Locations:: Worcester, MA
Posted:: Sep 26, 2023
Closes:: Open Until Filled
Type:: Full-time - Exempt
Position ID:: 167981

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Business Analyst and Report Writer is a hybrid or remote position which provides functional and technical support to users of Clark's administrative information systems and data management tools. This individual will focus on support for Finance, Student Accounts, General Accounting, and Residential Life departments.

Teamwork, Customer Service, and Project Management

  • Meet with functional departments to discuss operational goals, options, and capabilities. Analyze user needs and objectives in conjunction with capabilities and limitations.
  • Consult with business users to define and create specifications for administrative system enhancements; translate data and reporting needs into accurate development requirements.
  • Act as a liaison between departmental users, IT staff and third-party vendors to clarify requirements, resolve questions and/or or identify tradeoffs between functionality and performance. Consult with other IT staff concerning information systems capabilities and technology. Provide feasibility guidance and cost estimates as needed.
  • Serve as an analyst regarding system design and/or data management issues; represent design team in meetings; provide input in determining project scope; define design parameters of the project in consultation with functional units.
  • Develop, implement, and support detailed project management plans aimed at improving the efficiency and effectiveness of campus-wide administrative information systems or implementing new systems.
  • Work with supervisor to assign priorities to requests and set direction for process and application development.

Technical Support, Reporting, and Data Integrity

  • Support, integrate, and maintain third party applications and administrative systems that augment the University's central ERP system - Ellucian Banner. Provide business process analysis, technical support, and problem solving for these systems.
  • Educate functional departments on how to access and manipulate data in various reporting and business intelligence tools.
  • Develop datablocks and reports using Evisions Argos and SQL to support business users' reporting needs.
  • Ensure that data standards and administrative office policies & procedures for maintaining data elements within the system are consistently applied.
  • In cooperation with supervisor and administrative staff users, develop and implement reporting procedures for Federal, State, and institutional reporting requirements.


  • Develop and/or participate in administrative application training seminars, workshops and short courses; develop supporting end-user documentation.
  • Other duties as defined by the supervisor.


Teamwork, Customer Service, and Project Management

  • A successful candidate for this role will have a demonstrated passion for problem solving; strong project management skills and the proven ability to build trust and work well with all levels of management and technical staff.
  • Excellent customer service skills are required.
  • Must possess solid decision-making skills necessary to plan all elements of applications development and/or implementation project, develop objectives and requirements justification, assign tasks to project members, and manage the overall project.
  • Strong interpersonal and communication skills; sound judgement; the ability to communicate effectively with people at varying levels of computer/data fluency; and the ability to establish collaborative working relationships at all contact levels of the University are required skills.
  • Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
  • A high degree of integrity relative to data security and confidentiality of information is required.

Technical Skills, Reporting, and Data Integrity

  • Strong technical and functional knowledge of Ellucian Banner and/or other complex administrative applications in support of university business procedures desired.
  • Basic SQL programming skills and experience with enterprise-level reporting and data visualization tools required; experience with Evisions Argos preferred.
  • Proven technical competency in Microsoft Office products.
  • Education and Experience
  • A successful candidate for this role will have experience in functional areas within higher education administration, such as Student Accounts, Finance, or General Accounting with technical capacity and understanding to facilitate communication and cooperation between functional and technical staff.
  • BS in information management, computer science, accounting or related discipline. A minimum of 3 years experience in a position of comparable complexity and scope. Comparable success and work experience may be considered in lieu of degree requirement.


  • Ability to work nights and weekends on an as-needed basis is required.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

  • Resume
  • Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.


Working at Clark University

A relentless force for positive change

Founded in 1887, Clark University is a liberal arts-based research university committed to scholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention. Change Our World,” which is the rallying cry that inspires our community every day.

Located in the heart of New England — Worcester, Massachusetts — Clark University educates its approximately 2,200 undergraduate and 1,100 graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort.

A university on the cutting edge of higher education

Clark is a world-class research university that is small by design, giving students the rare opportunity to contribute to pioneering research projects and to benefit from hands-on experience, close collaboration with peers, and the individual mentorship of faculty.

LEEP (Liberal Education and Effective Practice) is Clark’s pioneering model of higher education,  compelling students to thrive in authentic world and workplace settings, and preparing them for lives and careers of consequence. Clark is the only university to make the development of “capacities of effective practice” an explicit learning requirement for its undergraduates. Critical to success in today’s world, these capacities include imagination, self-directedness, resilience, and the ability to manage diversity and uncertainty. A Clark education reflects a belief in the enduring value of liberal education, as well as the University’s efforts to more deeply attune students’ learning experiences to the profound changes underway in our economy, our society, and our democracy.

The Clark graduate experience reflects the importance of “engaged scholarship” — an innovative educational approach that connects students to the people and organizations intimately familiar with (and working to address) the issues they are passionate about, and that places a premium on effecting measurable outcomes.

Committed to research that advance knowledge and impacts society

The Clark University faculty is composed of world-renowned researchers who foster a culture of excellence in the next generation. At Clark, faculty and students are given the freedom and flexibility to pursue projects that transcend traditional disciplinary boundaries.

The University’s focused areas of research excellence are backed by strong Ph.D. and master’s degree programs that engage graduate students from around the world in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark faculty, students, and staff continually develop new ways of thinking and acting that have a positive impact on the lives — and livelihoods — of people throughout the world.

Clark's research profile is enhanced by the presence of a variety of research institutes and centers that build on a foundation of interdisciplinary scholarship: the Mosakowski Institute for Public Enterprise, the George Perkins Marsh Institute, the Higgins School of Humanities, the Jacob Hiatt Center for Urban Education and the Strassler Family Center for Holocaust and Genocide Studies.

Redefining our place in the world by immersing our community in it

Clark has redefined what it means to be a university in today’s interconnected world, forging robust partnerships with universities, educators, researchers, and business and community leaders at home and abroad, enabling its faculty and students to conduct in-depth research, work collaboratively to take on global concerns, and make a tangible difference. This diverse community of educators, researchers, and scholars challenge and inspire each other with their perspectives, insights, and determination. They are creative thinkers eager to defy conventional wisdom, devise inventive solutions to complex problems, and roll up their sleeves to get things done.

Clark itself plays a critical role in the health and well-being of its urban community, known as Main South, through the University Park Partnership — a national model for neighborhood revitalization. Working in tandem with the city of Worcester, Clark has been a change agent in the areas of housing and physical rehabilitation, education, economic development and social and recreational opportunities for residents. The University Park Campus School, which Clark operates in collaboration with the Worcester Public Schools, boasts an estimable record of high achievement and was recognized by President Barack Obama for its record of academic success.

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