Information Systems Analyst 2 (7308U) Job 59680 - Department of Electrical Engineering and Computer Sciences (EECS)
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu
The Instructional and Research Information Systems (IRIS) organization in the Department of Electrical Engineering and Computer Sciences (EECS) is responsible for the design, planning, deployment, and maintenance of all IT architecture, infrastructure, security, applications, and operational computing and networking for research, instructional, and administrative services within EECS Department. It serves these same roles for the Engineering Research Support Organization (ERSO), and the Center for Information Technology Research in the Interest of Society (CITRIS) as well as other affiliated departments and groups within the College of Engineering (CoE) and the College of Computing, Data Science, and Society (CDSS). IRIS is comprised of an Instructional Support Group (ISG), a Computer User Support Group (CUSG), and an Infrastructure Development Support Group (IDSG).
This position is a member of the Infrastructure Development Support Group (IDSG). IDSG provides infrastructure support for the IT needs of the IRIS community. This position works with IDSG, assisting with system installation and administration, development and integration of applications and services to support our community, as well as providing end-user support.
Application Review Date
The First Review Date for this job is: 10/9/23 - Open Until Filled
35% Technology service integration:
- Manages departmental Google SPA (role) accounts, and department domain aliases.
- Advise on related email routing between campus and department resources.
- Assists with server and network hardware installation and configuration.
- Identifies, evaluates and develops limited-to-moderately-complex systems, processes and procedures. Develops basic user interface designs. Documents software and processes.
- Creates reports and training documents.
- Works on basic-to-moderately-complex databases with appropriately normalized data structures using intermediate level database design and programming techniques such as views, triggers and stored procedures. Works on database-related issues and projects of diverse scope taking in business practice and technical considerations, applying defined IT procedures and practices to database projects.
25% System administration: user-facing:
- Creates and Manages IRIS user accounts (in Active Directory, LDAP, and the EECS roster database), used by the EECS department.
- Processes network device registrations and updates, following IDSG procedures for updating DHCP configuration and DNS records.
- Creates and maintains Google groups (bConnected lists) and Google domain aliases, for department-related domains.
25% End user technical support:
- Assists Helpdesk with providing end user technical support, primarily through our ticketing system.
- Creates and maintains online documentation and service announcements.
15% System administration: internal:
- Assists with VMware virtual machine creation and management, for infrastructure use or testing.
- Designs, develops, modifies, debugs and evaluates moderately complex software and scripts. Designs and applies basic data sources. Employs source code control techniques. Tests software to ensure proper operation and conformance to test plans.
- General knowledge of several areas of IT.
- Experience with Windows and Windows Server.
- Experience with Linux (installation and usage).
- Programming experience (for business process improvements, and for web development).
- Experience with version control (SCCS, RCS, subversion, git).
- Demonstrated ability to install software and troubleshoot and repair moderately complex.
- Basic knowledge of incident response procedures. Demonstrated ability to follow software.
- Demonstrated experience with database administration.
- Ability to write technical documentation in a clear and concise manner.
- Demonstrated knowledge of computer security tools, best practices and policies.
- Demonstrated skills applying security controls to computer software and hardware.
- Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills.
- Able to learn effectively and meet deadlines.
- Demonstrated testing and test planning skills.
- Demonstrated understanding of how system management actions affect users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and nontechnical information in a clear and concise manner.
- Knowledge of data management systems, practices and standards.
- Familiarity with Active Directory and LDAP.
- Familiarity with DNS and DNS management.
- Familiarity with NFS and CIFS.
- Familiarity with DHCP management.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $33.57 - $46.65.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=59680&PostingSeq=1
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