Technical Support Specialist II RGC

Del Rio

Office of Informational Technology

09/25/2023

Yes

$36,568

Associate’s degree, an equivalent technical degree/certification or evidence of progress towards completion of a degree and/or technical certification. Entry level experience as a technician in a technological environment. Basic analytical and computer skills. Effective oral and written communication skills. Ability to relate to individuals in a multicultural environment. Ability to organize and work effectively with an understanding of policies and procedures. Proficient in communicating technical concepts and issues with both technical and non-technical individuals. Capable of establishing effective work relationships with faculty, staff, and students. Knowledge of standards, guidelines, and best practices relative to information technology.

Associate’s degree with documented level of security training or industry certification. Experience in help desk technician role, prior experience as a trainee or student technician. Must have knowledge of basic standards, guidelines, and best practices relative to information technology.

SummaryThe Technical Support Specialist II delivers customer support by troubleshooting and maintaining information technology resources including computers, printers, scanners, phones, and other administrative and classroom equipment. DutiesMaintaining and responsibly supporting hardware, software, equipment, peripherals, and tools. Utilizing endpoint management software while providing detailed, accurate reports and documentation. Efficiently responding to requests for assistance from faculty, staff, and students. Collaborating with personnel within the Office of Information Technology and other departments across all SRSU campuses. Assisting in the implementation of inventory management plans and procedures. Engaging in educational and training opportunities with the goal of achieving a high degree of technical competency. Identifying procedure improvements and communicating end user concerns to the Help Desk Coordinator. Providing front-line support for information technology resources. Performs additional job-related duties and responsibilities as requested.
Working Conditions: Position is based in Del Rio, Uvalde, or Eagle Pass, Texas. May be required to work a flexible schedule including nights, weekends, and holidays. Exempt from overtime provisions. The position is security sensitive.

Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director.

Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

An Equal Opportunity/Affirmative Action Employer

Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply. It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

Notice of Availability of the Annual Security & Fire Safety Report

The Annual Security & Fire Safety Report is available online at https://srinfo.sulross.edu/udps/The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

A paper copy of the report will be provided upon request. If you would like to receive a paper copy, you can contact the Office of Student Life, located on the Alpine Campus in the Morgan University Center, Room 211 or you can request that a copy be mailed to you by calling 432-837-8424 or emailing stulife@sulross.edu

Sul Ross State University Alpine Campus is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate, Bachelor’s, and Master’s degrees, and has an enrollment of approximately 2,000 students of campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountains State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe Mountains National Park are all within one to three hours driving distance from Alpine.

The SRSU campuses in Del Rio, Eagle Pass, and Uvalde comprise Rio Grande College. RGC offers upper-level courses leading to bachelor’s degrees as well as master’s degree programs and works closely with its partner institution, Southwest Texas Junior College, to provide a seamless transition to RGC for their students. All RGC students hold an Associate degree from an accredited institution or they have completed 42 semester credit hours of transferable work.

More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.