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Support Coach, Center for Male Engagement

Community College of Philadelphia
Philadelphia, PA

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Job Details

Position Title:

Support Coach, Center for Male Engagement

Requisition Number:


General Description:

The Center for Male Engagement (CME) is a college-wide initiative designed to increase the retention and graduation rates of male students of color at the College through intentional, coordinated, and culturally responsive programming. The Support Coach, CME will provide a broad range of services, including, but not limited to, ongoing case management, academic support, career and leadership development, life skills, and cultural enrichment activities to facilitate the academic and personal success of its diverse participants.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities:

Assist in the recruitment, enrollment, and orientation of student participants in the program.

  • Manage a student cohort and monitor student retention and academic progress based on individualized academic, career, and financial plans.

  • Document interactions with student cohorts through case notes and maintain up-to-date student files.

  • Screen and direct students to appropriate departments regarding enrollment and financial aid, academic counseling and advisement, basic needs and other social supports, and transfer options, including dual admission and graduation processes.

  • Assist in screening social services needs and ensure that students are referred to appropriate support services as needed.

  • Coordinate the delivery of academic support, career development, leadership development, and life skills workshops.

  • Assist in daily data collection, assessment of program activities, and bi-annual performance reports.

  • Collaborate with faculty to provide real-time academic and social support for program participants.

  • Collaborate with other student support services to develop and implement programming leading to increased student retention and academic outcomes.

  • Collaborate with external community-based organizations to recruit prospective students, cultivate partnerships, and provide effective services to prospective participants.

  • Facilitate professional development trainings related to evidence-based practices for supporting male students of color in higher education.

  • Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying racial/ethnic, economic, gender (identity), sexual orientation, religious backgrounds and disabilities.

  • Deliver quality customer service to both internal and external constituents in a professional and courtesy manner.

  • Perform assigned duties in a manner consistent with the mission and core values of the College.

  • Perform other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in student personnel, social services, education, higher education leadership or related field required.

  • Two (2) years of direct experience working in an education or social service environment along with experience working with underrepresented and culturally diverse populations required.

  • Demonstrated experience in organizing data, maintaining student files, and preparing reports required.

  • Demonstrated ability to develop and implement programming leading to increased retention and academic outcomes required.

  • Excellent interpersonal, verbal, and written communication skills to effectively interact with individuals from diverse backgrounds required.

  • Exceptional organization and planning skills required.

  • Excellent group facilitation and presentation skills required.

  • Ability to collaborate with others required.

Preferred Qualifications:

  • Master’s degree preferred.

  • Two (2) years of direct experience working in an education or social service environment along with experience working with underrepresented and culturally diverse populations required.

  • Experience working in a higher education setting preferred.  Proficiency with Microsoft Office applications, including Word and Excel required; familiarity with integrated management software such as Banner, CANVAS, Starfish, Engage, Canva, and social media platforms preferred.

Special Instructions to Applicants:

Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED.
• Name and contact information for three (3) references REQUIRED.
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Working at Community College of Philadelphia

Welcome to Community College of Philadelphia, a public, open-admission institution that provides both academic resources and support services to help students achieve their academic goals. As the largest public institution of higher education in Philadelphia, the College has served more than 685,000 of the city's residents since 1965. We serve a diverse population of students, from recent high school graduates starting here on their path to a bachelor's degree, to adults looking to change careers. On our Main Campus or at any of our three Regional Centers within Philadelphia, we offer the convenience our students need to fit classes into their busy schedules.

We seek to empower our community through education, one individual at a time. More than 90 percent of our graduates remain in the area and strengthen our local economy. It is our mission to prepare Philadelphians for a new career or transfer to a four-year college so that they can achieve their educational and career goals.

Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented, high caliber faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College.

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