S2708

000737

Administrative Support Associate

Business Center Lead Mail Clerk

Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Business Center is located in Moran Commons, Room 106 and is comprised of SpartanCard Center and Spartan Mail. Spartan Mail is a US Postal Service Contract Postal Unit, providing retail postage options in addition to efficient processing and distribution of student, faculty, staff, departmental, bulk, and international mail to/through most courier companies. The SpartanCard Center provides an interactive campus ID Card that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard can provide students, faculty, and staff a multitude of services ranging from serving as the official ID card of UNCG, checking out a library book, grabbing breakfast at the Dining Hall, and providing card access to restricted buildings. The SpartanCard Center is additionally responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access and integrated payment options.

This position is critical to Spartan Mail operations. The primary responsibilities are:

• Responsible for inbound and outbound mail
• Oversee mail room operations
• Manage student Pick-Up window
• Supervise mail clerks and student employees
• Monitor daily operations, shifting staff resources as needed
• Perform mail room system audits

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

Valid, Unrestricted Driver’s License

• Experience with and understanding of current tablet and/or handheld technology
• Strong ability to communicate ideas and concepts clearly in an audience-appropriate manner

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$38,897 - $41,187

Postal Services - 57603

7 AM-4 PM M-F

12

Administrative & Managerial

Administrative Support Associate

09/25/2023

10/06/2023

1.000

Non-Exempt

61

Manage Daily Mail Operations

• Oversee daily mail room operations.
• Open Business Center daily.
• Receive morning mail, package deliveries.
• Receive and account for all types of USPS postal functions (express, certified, insured and delivery confirmation mail)
• Assist with sorting and distributing all incoming student mail, department mail, and small parcels to the correct destination, according to schedule

Supervise Postal Employees and processes

• Monitor daily operations, shifting staffing resources as needed.
• Hire, train, schedule, and supervise student employees.
• Work with the Business Center Director to hire mail operations staff.
• Train and supervise mail operations staff, to include performance management.
• Review metrics of assigned areas, identifying areas of concern or opportunities for improvement. Discuss with the Business Center Director and make recommendations as appropriate.

Business Center Customer Service

• Model solution-oriented, customer-centric customer service.
• Promote and foster a customer-centric culture, where providing exceptional customer service as an expectation.
• Investigate customer inquiries and respond appropriately or escalate to the Business Center Director

Manage Non-Daily Mail Operations

• Review package shelving routinely looking for mail with expired dates or items that need to be forwarded.
• Perform mail room audit weekly for items that may have been mishandled during the assignment process or not removed properly from the delivery process.
• Review and confirm “Return/Forwarding” data is up to date.
• Provide Monthly Financial Data to Business Center Director for P&L, or as needed for review.

Communication - Verbal

• Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients.
• Demonstrates the ability to work with confidential and sensitive information.

Advanced

Communication - Written

• Independently composes letters, memos and reports requiring research and presents data accurately to support findings.
• Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs.
• Reviews sensitive materials and edits content constructively.

Advanced

Office Technology

• Integrates varying software or learns new computer applications to meet unique work needs.
• May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Advanced

Work Coordination

• Facilitates flow of work throughout a dynamic work unit.
• Coordinates and directs the office support activities and manages a wide variety of records, reports and files.
• May develop new processes or procedures relevant to the support needs of the office.

Advanced

Problem Solving

• Independently resolves and/or develops recommendations for unprecedented issues and problems.
• Problem resolution requires some interpretation of policy and procedures.
• Serves as a resource for others in resolving unprecedented, non-standard issues and problems.

Advanced

Knowledge-Program

• Applies substantive knowledge of program policies and procedures that effect operations.
• Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Advanced

Information/ Records Admin

• Utilizes, reconciles and manipulates data for management reports from different internal and external sources.
• Applies an understanding of the information in order to extrapolate key data elements.
• May serve as a lead worker.

Advanced

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Vision-Skilled Trades - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Color Distinction - F, Vision-Visual inspection - F, Vision-Measuring/Assembling at distance close to eye - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - F, Reaching - F, Vision-Preparing/Analyzing figures - F, Lifting-60-90 lbs. - R, Lifting-90 plus lbs. - R

Inside - F, Outside - O, Ventilation ConditionsDust - O, Driving - Car/Truck - O, Overtime - R