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Business Center Lead Mail Clerk

Job Details

Requisition Number:


Position Number:


Position Classification Title:

Administrative Support Associate

Functional Title:

Business Center Lead Mail Clerk

Position Type:


University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Business Center is located in Moran Commons, Room 106 and is comprised of SpartanCard Center and Spartan Mail. Spartan Mail is a US Postal Service Contract Postal Unit, providing retail postage options in addition to efficient processing and distribution of student, faculty, staff, departmental, bulk, and international mail to/through most courier companies. The SpartanCard Center provides an interactive campus ID Card that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard can provide students, faculty, and staff a multitude of services ranging from serving as the official ID card of UNCG, checking out a library book, grabbing breakfast at the Dining Hall, and providing card access to restricted buildings. The SpartanCard Center is additionally responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access and integrated payment options.

Position Summary:

This position is critical to Spartan Mail operations. The primary responsibilities are:

  • Responsible for inbound and outbound mail
  • Oversee mail room operations
  • Manage student Pick-Up window
  • Supervise mail clerks and student employees
  • Monitor daily operations, shifting staff resources as needed
  • Perform mail room system audits

Minimum Qualifications:


Additional Required Certifications, Licensures, and Certificates:

Valid, Unrestricted Driver’s License

Preferred Qualifications:

  • Experience with and understanding of current tablet and/or handheld technology
  • Strong ability to communicate ideas and concepts clearly in an audience-appropriate manner

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$38,897 - $41,187

Org #-Department:

Postal Services - 57603

Work Hours of Position:

7 AM-4 PM M-F

Number of Months per Year:


Job Family:

Administrative & Managerial

Career Banded Title:

Administrative Support Associate

Open Date:


Close Date:






Salary Grade Equivalency:


Key Responsibility:

Manage Daily Mail Operations

Essential Tasks:

  • Oversee daily mail room operations.
  • Open Business Center daily.
  • Receive morning mail, package deliveries.
  • Receive and account for all types of USPS postal functions (express, certified, insured and delivery confirmation mail)
  • Assist with sorting and distributing all incoming student mail, department mail, and small parcels to the correct destination, according to schedule

Key Responsibility:

Supervise Postal Employees and processes

Essential Tasks:

  • Monitor daily operations, shifting staffing resources as needed.
  • Hire, train, schedule, and supervise student employees.
  • Work with the Business Center Director to hire mail operations staff.
  • Train and supervise mail operations staff, to include performance management.
  • Review metrics of assigned areas, identifying areas of concern or opportunities for improvement. Discuss with the Business Center Director and make recommendations as appropriate.

Key Responsibility:

Business Center Customer Service

Essential Tasks:

  • Model solution-oriented, customer-centric customer service.
  • Promote and foster a customer-centric culture, where providing exceptional customer service as an expectation.
  • Investigate customer inquiries and respond appropriately or escalate to the Business Center Director

Key Responsibility:

Manage Non-Daily Mail Operations

Essential Tasks:

  • Review package shelving routinely looking for mail with expired dates or items that need to be forwarded.
  • Perform mail room audit weekly for items that may have been mishandled during the assignment process or not removed properly from the delivery process.
  • Review and confirm “Return/Forwarding” data is up to date.
  • Provide Monthly Financial Data to Business Center Director for P&L, or as needed for review.


Communication - Verbal

Competency Description:

  • Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients.
  • Demonstrates the ability to work with confidential and sensitive information.

Competency Level:



Communication - Written

Competency Description:

  • Independently composes letters, memos and reports requiring research and presents data accurately to support findings.
  • Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs.
  • Reviews sensitive materials and edits content constructively.

Competency Level:



Office Technology

Competency Description:

  • Integrates varying software or learns new computer applications to meet unique work needs.
  • May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Competency Level:



Work Coordination

Competency Description:

  • Facilitates flow of work throughout a dynamic work unit.
  • Coordinates and directs the office support activities and manages a wide variety of records, reports and files.
  • May develop new processes or procedures relevant to the support needs of the office.

Competency Level:



Problem Solving

Competency Description:

  • Independently resolves and/or develops recommendations for unprecedented issues and problems.
  • Problem resolution requires some interpretation of policy and procedures.
  • Serves as a resource for others in resolving unprecedented, non-standard issues and problems.

Competency Level:




Competency Description:

  • Applies substantive knowledge of program policies and procedures that effect operations.
  • Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Competency Level:



Information/ Records Admin

Competency Description:

  • Utilizes, reconciles and manipulates data for management reports from different internal and external sources.
  • Applies an understanding of the information in order to extrapolate key data elements.
  • May serve as a lead worker.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Vision-Skilled Trades - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Color Distinction - F, Vision-Visual inspection - F, Vision-Measuring/Assembling at distance close to eye - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - F, Reaching - F, Vision-Preparing/Analyzing figures - F, Lifting-60-90 lbs. - R, Lifting-90 plus lbs. - R

Work Environment:

Inside - F, Outside - O, Ventilation ConditionsDust - O, Driving - Car/Truck - O, Overtime - R


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
723 Kenilworth Street

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