This job has expired

Mail Clerk I

University of North Carolina at Greensboro
Greensboro, NC

Job Details

Requisition Number:


Position Number:


Position Classification Title:

Administrative Support Associate

Functional Title:

Mail Clerk I

Position Type:


University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Business Center is located in Moran Commons, Room 106 and is comprised of Spartan Mail, and the SpartanCard Center.

  • Spartan Mail is a US Postal Service Contract Postal Unit, providing retail postage options in addition to efficient processing and distribution of student, faculty, staff, departmental, bulk, and international mail to/through most courier companies.
  • The SpartanCard Center provides an interactive campus ID Card that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard can provide students, faculty, and staff a multitude of services ranging from serving as the official ID card of UNCG, checking out a library book, grabbing breakfast at the Dining Hall, and providing card access to restricted buildings. The SpartanCard Center is additionally responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access and integrated payment options.

Position Summary:

This position will be primarily responsible for:

  • Receiving, sorting, and assigning incoming mail and packages from the U.S. Postal Service, UPS, FedEx, and other couriers
  • Collecting outgoing mail and packages for mail service/courier pick-up

Minimum Qualifications:


Additional Required Certifications, Licensures, and Certificates:

Valid, Unrestricted Driver’s License

Preferred Qualifications:

  • Experience with and understanding of current tablet and/or handheld technology
  • Strong ability to communicate ideas and concepts clearly in an audience-appropriate manner

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$31,200 - $33,099

Org #-Department:

Postal Services - 57603

Work Hours of Position:

8am - 5pm, M-F

Number of Months per Year:


Job Family:

Administrative & Managerial

Career Banded Title:

Administrative Support Associate

Open Date:


Close Date:






Salary Grade Equivalency:


Key Responsibility:

Daily Mail/Package Handling, Assignment, & Delivery

Essential Tasks:

  • Receive and sort all incoming mail and packages to be assigned and/or delivered to the correct customer
  • Process mail daily that needs to be returned or forwarded
  • Capture legible signatures for all student parcel pick-ups
  • Adhere to safe loading, unloading and driving habits at all times

Key Responsibility:


Essential Tasks:

  • Works collaboratively with teammates assuring work is completed in order to meet customer needs and service requirements
  • Maintain cleanliness of mail delivery vehicles and work area

Key Responsibility:

Customer Service

Essential Tasks:

  • Demonstrates the Campus Enterprises commitment to customer service at all times
  • Help customers resolve issues related to postal services, using active listening to assess their needs

Key Responsibility:

Non-Daily Postal Operations

Essential Tasks:

  • Assist Lead Mail Clerk with any necessary review of package shelving seeking mail with expired dates or items that need to be forwarded.
  • Coordinate with other staff to allow weekly mail room audit for items that may have been mishandled during the assignment process or not removed properly from the delivery process.
  • Collaborate with Lead Mail Clerk and Departmental Mail Clerk (and/or others, as needed) to ensure standard operations continue during changes in staff schedules due to illness or vacation


Communication - Verbal

Competency Description:

  • Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines.
  • Screens and directs clients /visitors to appropriate source.

Competency Level:



Communication - Written

Competency Description:

  • Gathers readily available information from office records to draft e-mails, memos and other documents.
  • Proofreads documents for grammar, spelling, punctuation, and basic formatting.
  • Provides answers to requests for general information in written format.

Competency Level:



Office Technology

Competency Description:

  • Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.
  • Operates and performs tasks to maintain equipment with a general understanding of its capabilities.

Competency Level:



Work Coordination

Competency Description:

  • Coordinates tasks and establishes priorities in response to work flow of the office or work unit.

Competency Level:



Problem Solving

Competency Description:

  • Identifies and recognizes problems that have established precedents and limited impact.
  • Refers non-standard questions and problems to higher levels.

Competency Level:



Knowledge - Program

Competency Description:

  • Understands general operation of functional unit, to include knowledge of staff and program responsibilities.
  • Applies knowledge or reference material necessary to provide answers to “frequently asked questions”.
  • Uses general knowledge of program procedures, methods and practices to refer clients to resources.

Competency Level:



Information/Records Administration

Competency Description:

  • Uses established filing and data systems, functions, and/or procedures.
  • Reviews data and information for completeness and accuracy using standard guidelines.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - F, Writing - F, Vision-Visual inspection - F, Hearing - F, Talking - F, Standing - C, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Lifting-60-90 lbs. - R, Lifting-90 plus lbs. - R, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - F, Reaching - F, Vision-Skilled Trades - F, Eye-hand coordination - F, Vision-Color Distinction - F, Vision-Preparing/Analyzing figures - F, Vision-Measuring/Assembling at distance close to eye - F, Sitting - O

Work Environment:

Driving - Car/Truck - O, Inside - C, Outside - O, Overtime - R, Ventilation ConditionsDust - O


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
723 Kenilworth Street

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert