Student Services Administrator

Date Posted: 09/25/2023
Req ID: 34095
Faculty/Division: Faculty of Law
Department: Faculty of Law
Campus: St. George (Downtown Toronto)
Position Number: 00051788

Description:

About us:

The Faculty of Law is one of the oldest professional faculties at the University of Toronto. Today, it is one of the world's great law schools. The Faculty’s rich academic program is complimented by its many legal clinics and public interest programs, and supported by an array of in-house student services. The Faculty of Law is housed in the elegant, state-of–the-art Jackman Law Building alongside two historical buildings, Flavelle House and Falconer Hall, on the St. George Campus in downtown Toronto.

Your opportunity:

Under the direction of the Director, Student Programs, the Student Services Administrator acts as first point of contact for students, providing assistance in all areas of student services. The Student Services Assistant also provides information regarding admissions and financial aid to members of the public who are considering legal studies. The incumbent is a member of two collaborative staff teams - the Student Life team, and the larger Student Services team.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Handling sensitive and/or confidential information
• Taking and distributing meeting minutes
• Providing detailed information regarding admission requirements to prospective students and applicants
• Verifying the eligibility of applicants
• Directing the activities of casual staff

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum five years experience in a front line, administrative and/or student services role.
• Experience with, and understanding of, admissions requirements and policies
• Experience recording and disseminating financial information
• Experience advising on policies and procedures, preferably within University of Toronto
• Experience scheduling appointments and managing conflicts
• Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Intermediate skill level using student information systems is required
• Strong communication skills, verbal and written
• Demonstrated organizational skills and ability to manage multiple priorities and competing deadlines
• Strong interpersonal skills and exceptional customer service skills
• Solid administrative skills including experience taking and distributing meeting minutes, scheduling appointments, generating reports and maintaining/updating records

To be successful in this role you will be:

• Approachable
• Articulate
• Courteous
• Diplomatic
• Organized
• Problem solver
• Procedural
• Tactful

This is a term until September 27, 2024.

Closing Date: 10/04/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $69,455 with an annual step progression to a maximum of $88,819. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Job Segment: Information Systems, Equity, Intern, Technology, Finance, Entry Level