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Operations and Building Services Officer

University of Toronto
Toronto, ON

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Job Details

Operations and Building Services Officer

Date Posted: 09/25/2023
Req ID: 34092
Faculty/Division: Library
Department: Finance and Administration
Campus: St. George (Downtown Toronto)
Position Number: 38732


About us:

The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is fourth among peer institutions in North America, behind just Harvard, Yale and Columbia. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of 300 graduate programs, over 70 professional programs, and more than 700 undergraduate degree programs. More than 150,000 new print volumes are acquired each year. The Libraries data centre houses more than 200 servers with a storage capacity of 1.5 petabytes.

Your Opportunity:

Under the general supervision of the Manager, Capital Projects and Planning, the Operations and Building Services Officer is responsible for the administration of building operations and service requirements of the Central Library (UTL) buildings in order to ensure the services and facilities continue to operate in an efficient and effective manner.

The Operations and Building Services Officer assists in coordinating the general operation and maintenance functions of the Library's three main locations - Robarts Library, Fisher Library and Gerstein Science Information Centre, plus other libraries located at various faculty buildings (OISE, Engineering and Computer Sciences, Earth Sciences, Math, etc.), and helps coordinates the UTL's facility development, space optimization and renewal initiatives. The incumbent will be customer service oriented and have experience related to building operations and maintenance within a University Environment. The incumbent will also be responsible for maintaining the Building Operations and Maintenance Manual, under the guidance of the Manager.

This is a 100% onsite position.

Your responsibilities will include:

  • Act as principle contact and liaison function with all University of Toronto stakeholders related to building operations, caretaking, elevators/escalators, and maintenance.
  • Provide administrative and project support to the Manager. Duties include, but are not limited to, preparing reports, statistics, inventory count and data related to building operations and capital projects.
  • Monitor the work order status and follow up if needed, inspect completed work orders for quality, accuracy, and report deficiencies.
  • Recommends improvements to the facilities and operations function of the UTL (i.e. environmental initiatives, development and upkeep of UTL operations and facilities maintenance manual)
  • Responsible for the processing of telecommunications for the UTL, including, processing of orders, following up on implementation, communication of installation details, ordering hardware, updating master telecommunication spreadsheet used for billing and data management and updating internal and University listings to ensure accurate information is available both internally and externally. Reviews telephone billing for Financial Services processing.
  • Coordinates building access for contractors, during and after business hours. Occasional early morning and/or late-night/weekend/holiday access will be required.

Essential Qualifications (Minimum):


University Degree, or an acceptable equivalent combination of education and experience


  • Minimum three (3) years experience in with building operations & maintenance
  • Demonstrated experience maintaining buildings built in different eras. Ranging from heritage to new built.
  • Demonstrated working experience with Elevator and Escalator maintenance
  • Demonstrated working experience with Building security system such and Salto, Honeywell…etc.
  • Working experience with Building/Office management such as telecommunication systems, minor facility maintenance/repair, supply management…etc.
  • Troubleshooting experience with hybrid meeting and AV system.
  • Experience working within a University environment desirable


  • Clear verbal and written communication required.
  • Working at Heights Training certificate desirable
  • Proficient in AutoCAD and Adobe Suite or related software desirable
  • Project Management experience is desirable.
  • Demonstrated awareness, sensitivity and commitment to the values of inclusivity, diversity andaccessibility.

To be successful in this role you will be:

  • Adaptable
  • Efficient
  • Calm under stress
  • Goal oriented
  • Organized
  • Responsible
  • Self-directed

Closing Date: 10/02/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $73,748 with an annual step progression to a maximum of $94,310. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Library Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

Job Segment: Operations Manager, Telecom, Telecommunications, Facilities, Office Manager, Operations, Technology, Administrative


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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