Enrollment Lab Specialist

Work Location: Fredericksburg - 630
Hiring Range: $16.54-$19.54 per hour, state benefits do not apply
Full Time or Part Time: Part Time

Job Description:


Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking to hire a part-time customer service professionals to work in the Enrollment Lab and Student Help Desk within Enrollment Services. This position works directly with students primarily at our Fredericksburg Area Campus (FAC) in Spotsylvania, VA. This position is part-time at no more than 29-hours per week.

Flexibility and a willingness to work at other locations, as needed, is a must. This position operates in a fast paced and complex educational environment. Enrollment Services provides students with assistance in system access, admissions onboarding, registration, and financial aid as well as makes regular referrals to Counseling, Advising, Accessibility Resources, Military and Veterans Services, Testing, and other support services. The successful candidate will assist students with their schedules, conduct email, text, and phone outreach, support students both in-person and online, respond to email, and process documentation for students.

The ability to provide excellent customer service is essential to this position. This includes patience, a pleasant manner, and the ability to empathize with others. The selected candidate must also exhibit excellent problem-solving skills and an ability to connect with a diverse student and community population.

The ideal candidate will understand the importance of identifying prospective students and responding in a timely fashion to convert those interested from prospect to applicant. Once a student has applied, the person in this position will provide timely follow up, troubleshoot any barriers the student may have in onboarding as well as outline the onboarding process for new students. If you enjoy helping students reach their educational and career goals, then this is the job for you!

Employees must be able to work strategically with diverse colleagues, students, and community members with a commitment to diversity as a learning outcome to be culturally respectful, professionally competent, and civically responsible.

Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Johnathan Scheiterle by phone at 540-423-9056 or by email jscheiterle@germanna.edu.

If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.

Special Assignments:
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.


KSA's/Required Qualifications:

• Proficiency in Microsoft Office
• Excellent problem-solving skills
• Effective customer service skills
• Commitment to working with diverse colleagues, students, and community members
• Demonstrable commitment to promoting and enhancing equity, inclusion, and diversity

Preferred Qualifications:


Posting Number: WGE1571P
Job Close Date: 10/9/2023
Open Until Filled:

To apply, visit https://jobs.vccs.edu/postings/66061

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.


The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.








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