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Student Success Systems Analyst

San José State University
San José

Job Details

Job no: 532012
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Reporting to the Senior Director of Institutional Research and Strategic Analytics, the Student Success Systems Analyst supports a wide range of technical and analytical projects for the Academic Affairs Division and SJSU. This position will serve as a subject matter expert for all functional users of student success data and system tools. The position serves as a bridge between system end users (customers) and technical developers/consultants to ensure successful communication and translation of needs and priorities. Specific duties include, but are not limited to, defining data requirements in collaboration with end users, investigating data sources and system functions to meet user needs, querying different data sources and systems, integrating relevant student success and performance data, creating user interfaces, and providing end user training and support on system features and functionality. The position will engage directly in technical development as well as coordinate efforts with other developers within the department and across offices including, but not limited to, Information Technology.

Key Responsibilities

  • Conduct structured requirement gathering techniques with academic data users
  • Translate end user data needs into detailed technical requirements and related documents
  • Identify appropriate data sources and operational definitions to be used for reports and data applications
  • Propose and develop candidate data structures aligned to user needs
  • Communicate technical needs and assist in developing solutions in coordination with relevant staff and/or consultants
  • Collaborate across functional areas related to Student Success throughout SJSU to support data needs
  • Examine user needs relative to institutional priorities and propose strategic solutions that address current-state and anticipate potential future needs
  • Help set and communicate priorities for solution development
  • Perform data and report validation and investigate the causes of data discrepancies between different platforms including the University Dashboards, Campus Data Warehouse, SAMI Gateway, Spartan Connect, Student Success Dashboards hosted by the CSU Chancellor’s Office, and others
  • Verify issues found by end users, tracking errors and outstanding requests and forwarding to appropriate developers
  • Develop test plans and test cases to evaluate the performance and efficacy of solutions
  • Ensure the overall security, quality and usefulness of new technical solutions that are developed
  • Help coordinate the end user testing and acceptance process (UAT)
  • Develop technical training presentations, exercises, and related materials for users of all levels

Knowledge, Skills & Abilities

  • Ability to communicate with constituents in a professional and respectful manner
  • Knowledge of PeopleSoft Campus Solutions data structures and application functions
  • Knowledge and ability to use data information systems (e.g., PeopleSoft & Campus Data Warehouse) to build dashboards (e.g., Tableau, Power BI)
  • Project management skills, which include but are not limited to clear and concise communication; organization, time, and task management abilities
  • Familiarity with data warehouse design theory and practices
  • Knowledge of data visualization best practices
  • Strong organization and project management skills
  • Excellent oral and written communication skills
  • Ability to use various tools to explore, troubleshoot, and verify data
  • Ability to learn Tableau to develop user interfaces for accessing data
  • Ability to write original and edit existing queries using SQL
  • Ability to automate certain data tasks through the use of syntax and data logic (e.g., in SQL)
  • Ability to develop and conduct clear, comprehensive trainings on system functions
  • Ability to translate user needs into detailed technical specifications
  • Ability to review technical work in detail and provide constructive feedback to developers
  • Ability to work independently and advance projects to completion
  • Ability to understand and eventually write queries using Oracle SQL and Google Cloud Platform Big Query

Required Qualifications

  • Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
  • Three years of experience supporting information systems and technology

Preferred Qualifications

  • Master’s Degree
  • Experience with PeopleSoft Campus Solutions or a similar student information system
  • Experience in data warehouse technology and multi-user database reporting and dashboard systems


Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $6500/month - $7200/month
CSU Salary Range: $4,678/month - $11,547/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 25, 2023 through October 10, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: September 25, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled


Welcome to San José State University!

San José State University is a major, comprehensive public university located in the center of San José and in the heart of Silicon Valley. SJSU is the oldest state university in California. Its distinctive character has been forged by its long history, by its location, and by its vision - a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures, and economic backgrounds for teaching, learning, and research. SJSU takes pride in and is firmly committed to teaching and learning, with a faculty that is active in scholarship, research, technological innovation, community service, and the arts.

Located on 154 acres in downtown San José, the university offers the excitement of studying at a large, metropolitan campus where many cultures meet. Yet students find personal attention from faculty members in the smaller setting of the university's eight colleges.

Mission Statement

In collaboration with nearby industries and communities, this faculty and staff is dedicated to achieving the University's mission as a responsive institution of the State of California.

To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Leadership at SJSU

Leadership at San Jose State is defined by a belief that shared decision making and collaborative university governance is at the core of our culture. With this inclusive approach as a guide, President Dr. Cynthia Teniente-Matson and the university's leadership promote discussion and engagement among faculty, staff, students and the community to shape and accomplish the goals of San Jose State.

California State University System

San Jose State is one of 23 campuses within the California State University System, the largest, the most diverse, and one of the most affordable university systems in the country. The 25-member CSU Board of Trustees is responsible for the oversight of the California State University system. See the California State University, Office of the Chancellor website for more information.

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